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Hotel PUR Quebec

Hotels.comUS$105*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$266*
US$105*
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US$133*
US$133*
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Hotel PUR Quebec
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432 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Ottawa
Reviewed 6 January 2017

This SHOULD NOT be a Starwood property! Management must be replaced in its entirety and staff re-trained - they seem brainwashed to providing the WORST customer service I've ever seen - as a Platinum member in SPG for 8 years I continue to be stunned. Problems started at check in when they refused to offer SPG status amenities. After reminding...

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Helpful?
Thank TubeGuyOttawa
HotelPur, Responsable de la réception at Hotel PUR Quebec, responded to this review

Dear TubeGuyOttawa, I'm sorry to hear that your experience at the PUR has not lived up to your expectations. As you were not at the property yourself, I would like to clarify some facts: SPG benefits are usually offered only to the member when present. As you were not here, your guests can't enjoy the benefits that are granted to...

Toronto, Canada
Reviewed 3 January 2017

In almost 50 years of travelling, I must say that for what is supposed to be a 4 star Hotel, I expected MUCH better. Better service, better rooms, better EVERYTHING! Some lowlights .... 1- The hotel has 18 floors, but only 1 working elevator 2- There is no hot water on the lower floors in the morning 3- They give...

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Helpful?
Thank steplab1963
HotelPur, Front Desk Supervisor at Hotel PUR Quebec, responded to this review

Good afternoon, Thank you for taking the time to comment your stay with us. We are sorry to see that your stay was not up to your expectations. Creating a memorable and unique experience is our main objective. We are aware that some elements of our property are tired. That is why our 242 rooms, lobby and all common spaces...

Reviewed 1 January 2017 via mobile

A nice, modern, clean hotel which is good value and reasonably located. It would not stand out if it wasn't for the super staff. Someone in management there knows how to treat a customer! Everyone from reception to cleaners was so welcoming. And while breakfast at $15-$20 pp was typical hotel price it was probably the best breakfast we ever...

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Helpful?
Thank Richard M
HotelPur, Front desk supervisor at Hotel PUR Quebec, responded to this review

Bonjour Richard M Thank you very much for your kind comments. We are hapy that you enjoyed your stay with us. It's been a real pleasure to help make it enjoyable. We are looking forward to welcome you again. PURely yours! David-Olivier Blouin Front desk Supervisor

Reviewed 1 January 2017

The gym, swimming pool, & sauna was amazing. The hotel's location was good too; easy access to public transportation, clothing stores, & Old Quebec. The best part of our room was the view, spectacular!

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Helpful?
Thank Sagrario S
HotelPur, Front Office Manager at Hotel PUR Quebec, responded to this review

Bonjour Sagrario , Thank you very much for your kind comments. We are hapy that youenjoyed your stay with us. It's been a real pleasure to help make it enjoyable. Are pool os the biggest one in a hotel in quebec city and we are proud of it. We are looking forward to welcome you again. PURely yours! David-Olivier Blouin...

Hamilton
Reviewed 29 December 2016

It's was the first time we stayed in "downtown" Quebec City. The hotel staff were lovely and helpful. The hotel has a streamline look, but is clean and the rooms are comfortable. We used the pool and sauna (unisex) which we loved. Great way to end the evening. The location is fantastic, a 15 minute walk to "old" Quebec City...

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Helpful?
Thank rhus1
Reviewed 24 November 2016 via mobile

Arriving late Friday night, the staff had our room ready with a flower delivery and a card that was written and prepared by staff from my bf. An above and beyond gesture. They went the extra mile to assist us in anything we needed during our stay. We had to book a mechanic to look at our vehicle and one...

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Helpful?
Thank Julia P
HotelPur, Front Office Manager at Hotel PUR Quebec, responded to this review

Bonjour Julia P, Thank you very much for your kind comments. We are hapy that you and your boyfriend enjoyed your stay with us. It's been a real pleasure to help make it enjoyable. We are looking forward to welcome you again. PURely yours! Guillaume Lefrançois Assistant Room Division Manager

sevilla,spain
Reviewed 13 November 2016

The owners locked out their staff. One elevator is functioning , no daily maid service, no pool, no room service. I am very upset that as a guest I am also a hostage to a work action against the hotels employees.My partner and I stayed at this hotel twice a year for a decade, never again.

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Helpful?
2Thank kuujjuaq
HotelPur, Responsable de la réception at Hotel PUR Quebec, responded to this review

Bonjour Kuujuaq, Thank you for taking the time to give us your comments. We are sorry that your last stay with us was so unpleasant for you and your partner. The entire management team is doing its very best to offer a quality service in the circumstances. Each individual has his opinion and we respect that. We truly hope that...

Montreal, Canada
Reviewed 12 November 2016 via mobile

I was on my way back from parking the car in an adjacent street, as recommended by the valet/concierge and as I was checking about to enter the building, checking my phone to see which room my wife had booked, I saw a young guy lunge at me a swing his hardest punch in my stomach, and then started running......

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Helpful?
2Thank MaximeLachance
Baltimore, Maryland
Reviewed 7 November 2016

My wife and I stayed here for a week and the staff was friendly and the location can't be beat. The problem is that currently these rooms are not designed for a stay for more than a couple of days. There is only one tiny place to put folded clothes. We had to have our clothes stacked on the furniture...

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Helpful?
1Thank GradyM333
HotelPur, Responsable de la réception at Hotel PUR Quebec, responded to this review

Bonjour GradyM333, Thank you very much for taking the time to write these comments. We are glad that you had a nice stay despite of some issues. Very happy to read that our staff made the difference! You are right to say that renovations will help as a lot of things will be improved in the process. We are looking...

Reviewed 3 November 2016 via mobile

This hotel is located in Saint-Rock area in the lower part of Quebec and offer a semi-decent view over Saint-Rock Church. The hotel style is weird and somewhat strange by it's colors, style and general decor. Old factory style, not sure what it is. See photos. The mattress was awe full and ended up with the worst sleep ever, also...

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Helpful?
1Thank Cedric P
HotelPur, Responsable de la réception at Hotel PUR Quebec, responded to this review

Bonjour Cedric P, Thank you very much for taking the time to write this review. We are sorry that your stay was not up to your expectations. We are glad though that you enjoyed our staff. We joined the SPG family in May 2016 as an independant hotel. Within the next weeks, a major renovation process will start in order...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Towering above downtown Quebec, Hotel PUR's sleek and sophisticated guest rooms are a lesson in savvy design. All guest rooms are outfitted with select amenities appealing to the business and leisure travelers. Guest rooms feature floor to ceiling windows offering panoramic views of the neo-Gothic Saint Roch Church, Saint Lawrence Seaway, and Orleans Island. ... more   less 

Additional Information about Hotel PUR Quebec

Address: 395 rue de la Couronne, Quebec City, Quebec G1K 7X4, Canada (Formerly TRYP Quebec Hotel PUR)
Region: Canada > Quebec > Quebec City
Price Range: €94 - €256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel PUR Quebec 3.5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Pur Hotel Quebec City
Pur Quebec City
Hotel PUR Quebec Quebec City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel PUR Quebec staff and other travellers.
12 questions
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New York City, New York
over a year ago
Puerto Rico
5 months ago
Keeseville
over a year ago
New York City, New York
over a year ago

See all questions (12)

Questions? Get answers from Hotel PUR Quebec staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose upper levels during renovations”
  • View from the desk.
  • Desk/Bed
  • Large desk behind the bed!
  • Desk area.
Dudeneverstop, 5 Mar 2017 | Read review
“Sorry-no suggestions.”
pacificoceandreams, 17 Jan 2017 | Read review
“Park your vehicle and walk everywhere, it's in a great location to explore the city old and new.”
rhus1, 29 Dec 2016 | Read review
“15th floor was nice and quiet”
GradyM333, 7 Nov 2016 | Read review
“save your money and take a room with a view from the back of the hotel”
pinky4real, 24 Oct 2016 | Read review
5 of 5
Hotels.com
US$105* /night
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Expedia.comUS$133
TravelocityUS$133
AMOMAUS$266
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Prices are for 1 room, 2 adults
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