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I’m with a tour group so appreciated the quick no fuss check in.
I had a large room, I liked the decor & while I struggled to work out the shower, everything else was fine.
You can smell the chlorine of the pool because it’s...More
Thank Lisa H
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 5 April 2018
Thank you for taking the time to review us on TripAdvisor. We are happy to read that you appreciated your room and the restaurant. We take note of your comments and will assure a follow-up with our team. Best regards, Jean-David R.
We chose this hotel for the pool area, which was nice. The girls thought the lights in it were cool. However, it was very small, crowded with 10 people, no room to swim. The hot tub was also small, and not accessable due to people...More
Response from Geneviève M, Responsable des relations publiques at Hotel Universel QuebecResponded 3 April 2018
We would like to thank you for taking a few minutes to rate our hotel on Tripadvisor. However, we are disappointed to see that you did not fully enjoy your experience. As for our pool and spa area, it is indeed highly popular, especially in...More
This is a tired hotel which is well located if you have business or events at Universite Laval. Although the beds were comfortable, the bathroom was ancient and dark. The room developed an unpleasant odor every day at a certain time and was almost impossible...More
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 23 March 2018
First, we would like to thank you for taking the time to review us on TripAdvisor. We are truly sorry that your stay didn’t meet your expectations. Your comments are essential to improve our services and this is why we read all the reviews we...More
Good location if you are doing business near Université Laval, a variety of restaurants nearby and conveniently located with a Boston Pizza attached. Feels like a bunch of hotels jammed together and centred around a weird pool grotto.
Lots of families there and very busy...More
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 25 February 2018
Thank you for taking the time to review us on Google. We are sorry to read that did not fully appreciated your stay. If the room and its amenities do not suit your expectations, do not hesitate to communicate with the staff, they will be...More
Was there January 12, Hotel was full. Looks like family sports weekend. So pool was too small, Kids running around, Spa too small too. We had room 250. Right over the Pub X that was playing loud music until 3AM (avoid room 248 to 256)....More
Response from Geneviève M, Responsable des relations publiques at Hotel Universel QuebecResponded 19 January 2018
We are truly sorry to read that your stay at our hotel has not fully met your expectations. It is not in our habits to offer an experience like the one you describe and we would like to inform you that at any moment you...More