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Best Western Plus City Centre/Centre-Ville

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Traveller (261)
Room & Suite (370)
Dining (51)
Overview
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330 De la Couronne, Quebec City, Quebec G1K 6E6 Canada See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
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Rooms
2 Dec3 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews(1,142)
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wiza
Waterford, Canada
45111
Reviewed 1 week ago
We enjoyed this hotel as the location had lots of dining and things to do within walking distance. The staff was great and had no problems. The rooms clean and a good size. The beds were comfortable with lots of pillows. We enjoyed the buffet breakfasts that had lots of selection and kept fresh. Overall I had no issues with my stay and would come back again. The only issue I should mention is valet parking. I did not know there is no parking here so you really had no choice but to use it. The valet parking was great but an added expense I did not know about.
Thank wiza
Response from BWPLUSQC, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville
Responded 5 days ago
Dear wiza, thank you for sharing with such details your experience at our hotel with valet parking in downtown Quebec City. On that particular topic, it is accurate that we offer a valet service for travelers who are doing so with their vehicle, at a price of 26.00$ plus taxes per night that includes free, unlimited in-and-out access to the car. This allows you to simply leave your car in our drop-off zone and hand your keys to one of our caring valet attendants, whom will drive it to one of our secured lot and back, as many times as you may require it, preventing you from having to find a parking on your own in an unknown location. But then, if you prefer to take care of finding one on your own, both our front office agents and valets can precisely guide you to the several public parking that are close to our hotel by highlighting their location on a map of the area. Speaking of the area surrounding our property, Quartier Nouvo Saint-Roch has plenty of services and attractions, so much so that you might even forget about your planed exploration of the Old Quebec, which isn’t that far from us either. Awesome restaurants with original menus have blossomed over the years in the streets neighboring the hotel such as Les Sales Gosses, Café du Clocher Penché and L’Affaire est Ketchup, just to name a few, that have contributed to the creation of a new culinary trend unique to our area. You will also find several micro-breweries, bars and pubs, show venues and theatres, fine grocery store and local boutiques, all taking part in creating the lively and young atmosphere that surrounds us. If the Old Quebec is still in your plans after enjoying all these pleasures, well you wil only have to walk for about 15 minutes, uphill should I mention to reach Saint-John’s gate, the main gateway through the famous walls bordering most of the touristic area. Well then, I would like to thank you one last time for this complete review of your stay at our hotel with valet service in downtown Quebec City, hoping you will be back soon. Kind regards!
Karina R
Montreal, Canada
21
Reviewed 1 week ago
Beautiful room, very spacious especially the shower area. We also really enjoy breakfast at their restaurant. But the nice surprise was the café. Very cozy and great ambiance. Our weekend escapade was very enjoyable. We will be back for certain. Thank you!
Thank Karina R
Response from JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville
Responded 1 week ago
Dear Karina R, thank you so much for this awesome review of your stay at our hotel with on-site restaurant in downtown Quebec City. First, you truly don’t have to go very far to enjoy a tasty meal, as our hotel hosts both a Coffee Shop Café In and a restaurant, Bistro le 330. The former proposes a variety of snacks like gourmet sandwiches, salads, pastries and others, and of course delicious coffee freshly grinded from the world’s best producers and brewed to perfection by our professional team of baristas. In the adjacent Wine bar, you will be able to enjoy our selection of “by the glass” wine, several beers on tap and some original cocktails, some created by our barman and barmaid themselves. As for our restaurant, breakfast is available every morning, and can be included in some room rates, starting at 7:00 either as an American Buffet or an “a la carte” menu, with diner served every evening between 5:00 and 10:00 with a North American Bistro-Style menu. Then, I am glad that our executive rooms, especially their huge glass walking-showers, seemed to be the highlight of your stay. Located in a private corridor only accessible by guests residing in the 4 executive rooms on this level, they can be booked through every available channels like Booking.com and free upgrades are available for Best Western Rewards members, depending on the daily availability. So again, thank you for sharing your appreciation of our hotel with on-site restaurant in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!
Jan4719
Jupiter, Florida, United States
3110
Reviewed 2 weeks ago
We were treated very well by the staff. Room was large and comfortable and easy access to the areas for walking. Only issue was going down for breakfast. A couple were waiting in front of us and apparently they had been there awhile with no help. There was a gentleman at the cash register area that was on the phone and seemed rather upset with whoever he was talking to. He never acknowledged them or us. We all left and went elsewhere for breakfast. Other than that, you couldn't ask for a better place and the help that everyone else gave you made up for us. The others would take their time explaining questions and directions you asked about. Would definitely stay again if in the area.
Thank Jan4719
Response from JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville
Responded 2 weeks ago
Dear Jan4719, thank you so much for this quite thorough and positive review of your stay at our hotel with great customer service in downtown Quebec City. To begin, I would like to apologize for the kind of rude way the waiter at the restaurant greeted you, or actually for the fact that he did not, as this definitely does not reflect the overall quality of our customer service as you realised while dealing with other members of our staff. From the front office agents to our housekeeping personnel, all our employees are dedicated to the comfort and satisfaction of our customers and will always go above and beyond to make sure your stay with us exceeds your expectations. With most of them able to communicate both in French and English, they will be more than happy to share their knowledge of the city by giving you detailed and accurate information about the many touristic attractions, landmarks and important sites that make Quebec city so famous around the world. They will also be able to efficiently guide you to your preferred sites and activities with maps and complete tourist guide as well as details about the many bus routes that will lead you everywhere you want to go as Place Jacques-Cartier is the biggest bus stop in town and stands right next to our location. You may also inquire about the guided bus tours that leaves straight from our main lobby and allows you to get an overall view of the Old City or Côte de Beaupré where you will find the Montmorency Waterfall, Ile D’Orléans and Saint-Anne-de-Beaupré’s Cathedral, the most visited pilgrimage site in Canada along with Oratoire Saint-Joseph in Montreal. To this, I would simply add one last thank you for reviewing your stay at our hotel with great service in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!
Karen L
21
Reviewed 3 weeks ago
We enjoyed the hotel- rooms were fine and we did not mind the 25 min walk to the old port.
We ate supper in the hotel and had coffee in the coffee shop in the evening.
The only problem we encountered was after we returned home from our cruise.
Stayed at hotel from Oct. 11-13.
I had booked our room with Air Miles many months prior.
I gave the clerk my Amex card as required with check in.
I discovered that I had been charged over 330.00-------- I had no charges with our stay.
When I contacted the hotel directly -- I was told that indeed I owed that amount and that I had booked through some Quebec tour company. The person that I spoke with insisted that he was right and I was wrong. He told me that his supervisor would simply repeat the same rhetoric.
Unfortunately I had disposed of my confirmation email when I contacted Amex to launch a fraud complaint.
Thankfully Air Miles came through and resolved the issue.
Lesson learned --- even though I was told that I had no charges at check out--apparently they put an inflated amount through.
Will look for another hotel when visiting Quebec City in future.
Thank Karen L
Response from JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville
Responded 2 weeks ago
Dear Karen L, thank you for commenting on your stay at our hotel near the Quebec cruise terminal” To begin, I would like to address the issue you had with the charge on your credit card. We do apologize for this honest mistake, which is due to new procedures that have been put in place by Best Western International and Air Miles. Since then, procedures were reviewed and corrected in order to prevent such annoying situation to happen to future customers. We truly hope this didn’t cause too much inconvenience and that the more positive aspects of your stay outweigh this negative experience, like the fact that we are quite conveniently located for guests going on a cruise. Whether you are getting on or of a cruise ship in Quebec City or your ship is doing a turnaround, which obliges you to leave the boat for one night, there are not much better place to stay than at our property. As you correctly noted, we are about 30 minutes walking from the cruise terminal, which is located in the heart of the historical district of Quartier Petit-Champlain and offers you the perfect view on Château Frontenac, the famous hotel that towers above the Saint-Lawrence River. If ever walking from the Old Port is not very tempting, bus #1 will take you right from where you disembark to about two blocks away from our main entrance. Of course, taxis are also available but then may be quite busy when thousands of travelers need rides at the same time. Well then, once again thank you for sharing your experience at our hotel near the Quebec Cruise terminal with the entire Tripadvisor community. We hope that, despite the unpleasant situation with your credit card that you will stay with us again so we can prove our true value as a high-quality hotel. Best regards!
Dan de Padua
10623
Reviewed 3 weeks ago
We arrived in the evening and the dark narrow streets didn't give us a good first impression. We were told we couldn't park and were thus forced to use the valet service which was not cheap. The room was smaller than the one we had at the Best Western in Ottawa. But the bathroom was clean, the beds comfortable and the neighborhood looked nicer in the daylight. Plus, the hop-on-hop-off bus stop was only a short walk away.
Thank Dan de Padua
Response from JeanPGagne, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville
Responded 2 weeks ago
Dear Dan d, thank you for sharing your thoughts on your stay at our hotel with valet service in downtown Quebec City. On that topic, although it is true that we do offer a valet service at the cost of 26.00$ plus taxes with free, unlimited in-and-out access to your vehicle, our parking lots are reserved to the use of our valet attendants. This does not mean though that you are forced to use this service, as there are plenty of public parking easily accessible from our location, and both our front office personnel and valet attendants are able to efficiently guide you to those spots. Then, moving to the more positive parts of your review, I am glad that your first impression of our establishment was vastly improved, due to the overall quality of other features we put at our disposal and our position in downtown Quebec City. For the latter, we are located in the hearth of Quartier Nouvo Saint-Roch, THE new trendy area in town that is also just a few steps away from the more traditional touristic part, Old Quebec. Just a block south of our hotel you will find Saint-Joseph Street, the area’s main artery that hosts delicious restaurants, bars, pubs, show venues, fine grocery stores and other local boutiques, all adding to the lively and fun atmosphere that now characterises our neighborhood, whether during the day or at night. This is also where you will find one of the twelve stops of the Hop-on Hop-off bus tours that allows you to discover the city while getting off the bus at those locations so you can explore them further and get back in, that for a whole day. Ask our front office agents for more details about that very convenient way to get an overall point of view of the touristic area, as they possess all the necessary information and tools to make the right choice. They can also talk to you about other guided bus tours that are available, many of whom will pick you up straight from our main lobby. To this, well I would simply like to say thank you again for your comments on your stay at our hotel with valet service in downtown Quebec City, hoping to see you back soon. Best regards!
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About
Description
Enjoy 4-stars accommodation at this Quebec City hotel when visiting this charming and historic city. Located in the heart of the Quebec City business community and easily accessible from main highways, the Best Western More Plus City Centre/Centre-Ville is an ideal choice for business or leisure travelers. Located a short distance from the Old City, cruise ship terminal and Plains of Abraham, this Quebec City hotel offers easy access to the Videotron Centre, the Museum of Civilization, the Quebec Convention Center and the Quebec Fine Arts Museum. Guests staying at the hotel will be close to all of the entertainment and major happening of Quebec City. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Electric Vehicle Charging Station
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair Access
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Onsen
,
Family
,
Business
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
,
Family
,
Business
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
177
Price range
US$82 - US$180 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Plus City Centre/Centre-Ville Hotel Quebec City
,
Best Western Quebec City
,
Quebec City Best Western
,
Best Western Plus City Centre/Centre-Ville Quebec/Quebec City
Location
Canada > Quebec > Quebec City
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
,
Family
,
Business
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
177
Price range
US$82 - US$180 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Plus City Centre/Centre-Ville Hotel Quebec City
,
Best Western Quebec City
,
Quebec City Best Western
,
Best Western Plus City Centre/Centre-Ville Quebec/Quebec City
Location
Canada > Quebec > Quebec City
Photos
Traveller (261)
Room & Suite (370)
Dining (51)
Pool & Beach (11)
Amenities (11)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
Mariana C
21 June 2018|
Answer
Response from JeanPGagne | Property representative |
Dear Mariana C, Thank you for your interest towards our establishment. There are plenty of great restaurants within a few steps of our main entrance, mainly on Saint-Joseph Street located just one block south from us... More
1
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Google Translation
Mariana C
21 June 2018|
AnswerShow all 2 answers
Response from JeanPGagne | Property representative |
Dear Mariana C, Thank you for your interest towards our establishment. There are plenty of great restaurants within a few steps of our main entrance, mainly on Saint-Joseph Street located just one block south from us... More
0
Votes
Google Translation
Fran J
2 June 2018|
Answer
Response from JeanPGagne | Property representative |
Dear Fran J, Thank you for your query. We do offer valet parking at our establishment at the cost of 26.00$ plus taxes per day with free unlimited in-and-out access to your vehicle. There are several public parking... More
1
Vote
Google Translation
Room Tips
"Pick a room that faces south, west or north and it should be quiet."
vdunn007
3 weeks ago
Read review
"Higher floors would have less street noise"
Explore793721
7 Sep 2018
Read review
"North side faces a residential street"
RitchL
17 Aug 2018
Read review
"Some rooms have interior views - I'd be sure to avoid that room"
ChcgoMichael
31 Jul 2018
Read review
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