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Hotel Universel Montreal

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Hotel Universel Montreal
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441 Reviews from our TripAdvisor Community

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Showing 294: English reviews
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Ambler, Pennsylvania
Reviewed 1 week ago

Might be an overstatement - I read the reviews and the + outweighed the - We found that not to be so - BIG screw-up with our Rez (not the hotels fault, that is the only thing keeping this review at Average instead of POOR) The Lobby is lovely, they are definitely trying to refurbish and remodel, but lacking even...

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Helpful?
Thank Derek D
Ottawa, Canada
Reviewed 3 weeks ago

Clean, updated room with 2 double beds - my family of 5 just fit. There didn't seem to be any 2 queen bed options which was unfortunate. Modern bathroom, 3/5 cleanliness (I am very picky). The front desk staff were extremely helpful, professional, knowledgeable, a pleasure to deal with - we had a lot of questions about the area and...

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Helpful?
Thank Andrea B
Hotel-Universel-Mtl, Responsable de la réception at Hotel Universel Montreal, responded to this review

Hi Andrea B, Thanks for your quick feedback! We appreciate the time you take to give us your feedbacks and will work hard to keep up the good work. Looking forward to welcome you again in the future. Kind regards, Simon

Ottawa. On
Reviewed 14 February 2017

We spent a night in mid-February at the Hotel Universel. It is not the first time we stayed at this location. We appreciate the location, the relative quietness of the area and the proximity of the Biodome, Olympic Stadium and the Metro. Nice area. The front desk staff are very good, polite and knowledgeable. Our room was on the 5th...

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Thank danield
Edmonton, Canada
Reviewed 1 February 2017

I have been at this hotel a few times simply because of its location. Nothing ever changes. I still belive this hotel is outdated. it could use some major moderizations. i belive they have started some work somewhere but I am not sure what. The restaurant never changed too. for 2 years no I see that same menue.

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Helpful?
Thank Carsten S
Hotel-Universel-Mtl, Responsable de la réception at Hotel Universel Montreal, responded to this review

Dear Carsten S, Thank you again for staying with these past few years and writting us a quick review. We agree with you that the hotel is a bit dated since it was build in 1985. We are working hard trying to keep the rooms up to date. We are currently renovationg the first floor which should be finish soon...

Gatineau, QC
Reviewed 22 January 2017

Decent hotel for the price. Well located if you have to attend event at the Olympic stadium. Some of the room have been refurbished but the carpet need an overhaul. Great service but can be a bit noisy during the weekend due to the large groups.

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Helpful?
Thank Boutip
Reviewed 29 December 2016 via mobile

No hot tub as advertised and.... We rented a movie and when I complained it was messed up, "James" was rude and then treated me like I was a thief and had to have someone to come to the room to make sure I was telling the truth because all Americans must be thieves!

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Helpful?
Thank Tonya M
Hotel-Universel-Mtl, Front Office Manager at Hotel Universel Montreal, responded to this review

Dear Tonya M, Thank you for taking some time to write us a comment. I am sorry to hear that your stay was not enjoyable. Especially when the comment is about James as he has been with us for almost 2 decades. He is a diligent worker and his customer service towards the guests is one of the best in...

Montreal, Canada
Reviewed 25 December 2016 via mobile

Second time to universel Hotel and its a decent hotel for the price but far from everything. If you need to travel downtown book somewhere else otherwise you will be fine here . The rooms are spacious renovation dine recently

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Helpful?
Thank Patrice109
Hotel-Universel-Mtl, Responsable de la réception at Hotel Universel Montreal, responded to this review

Thank you Patrice109 for staying with us. We hope to welcome you again in the future. Kind regards, Simon

Reviewed 3 December 2016

Right near the Olympic Park, Botanical Gardens, Montreal Impact Stadium, the Bio-dome, Maurice Richard Arena, and Planetarium.the metro (subway) is easily accessible to get to downtown montreal.The poeple of the hotel were nice, gentle and polite. The room was nice, a great bathroom.

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Helpful?
Thank Kyle M
Hotel-Universel-Mtl, Responsable de la réception at Hotel Universel Montreal, responded to this review

Thank you Kyle M for your kind comments. We hope to welcome you again on your next visit to Montreal. Regards, Simon

Reviewed 25 November 2016

The poeple of the hotel were nice, gentle and polite. The room was nice, a great bathroom, but the bed a little bit uncomfortable (but Ok for two nights). The room was 100% clean, that is a very good point. I baddly didn't use the gym or swimming pool, I don't know how they were. The interior parking is very...

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Helpful?
Thank Eric A
Hotel-Universel-Mtl, Responsable de la réception at Hotel Universel Montreal, responded to this review

Dear Eric A, Thank you for taking some time to gives us your review. We are glad to hear that your stay was enjoyable. We will make sure to pass along this review to the restaurant in hopes that we may improuve our services. Kind regards, Simon

toronto, Ontario
Reviewed 24 November 2016

Stayed there in November 2016 Thursday-Sunday. Although it is located in the east end of town, the metro (subway) is easily accessible to get to downtown montreal. Location wise, there is a Mondelez factory within walking distance and a perfect place to buy snacks like oreos that are not "perfect" enough to go into packages but for a couple of...

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Helpful?
Thank oomlsoo
Hotel-Universel-Mtl, Responsable de la réception at Hotel Universel Montreal, responded to this review

Dear oomlsoo, Thank you for staying with us. Your review is very encouraging for our staff as it helps them to keep up the good work. Sadly, the Mondelez factory is closing. We were sad to hear that as many guests appreciates the same experience that you had. We will look forward to see you again. Kind regards, Simon

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Staying in Olympic Park & Hochelaga-Maisonneuve (HoMa)

Neighbourhood Profile
Olympic Park & Hochelaga-Maisonneuve (HoMa)
Named for the Olympic Stadium complexes built for the 1976 games, the Olympic Park and the surrounding neighbourhood of Hochelaga-Maisonneuve (HoMa) make up an invigorated area dedicated to "Space for Life." Around the Olympic Village's arenas and stadiums, Rue Sherbrooke welcomes exploration of its sculpture gardens decorated in the works of Jean-Paul Riopelle and its museum culture headed by the historical Château Dufresne. Maisonneuve Park offers interactive experiences at its bio-dome, insectarium, planetarium, and botanical gardens. For a change of scene, the gentrified space along Rue Ontario Est is packed with the city's newest, edgiest cafes, where an imaginative, youthful crowd sips foamy cappuccinos. A visit here is incomplete without stepping into the vast halls of the Maisonneuve Market, with flower stalls, wine depots, and local produce.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Hotel Universel Montreal, rated 3 diamonds (AAA/CAA) located on Sherbrooke Street by the Olympic Stadium, Biodome, Botanical Garden, Rio Tinto Alcan Planetarium and Viau Metro station. Offering 230 clean, smoke-free, spacious rooms in various categories equipped with all amenities of a 4 star including FREE wireless high-speed internet. International cuisine restaurant. Unwind at our Bar Lounge or enjoy our 2 HEATED SWIMMING POOLS (indoor and outdoor (seasonal). 13 Conference/ Reception halls for up to 550 people. FREE PARKING. ... more   less 

Additional Information about Hotel Universel Montreal

Address: 5000 Sherbrooke E, Montreal, Quebec H1V 1A1, Canada (Formerly Hotel Auberge Universel)
Region: Canada > Quebec > Montreal > Olympic Park & Hochelaga-Maisonneuve (HoMa)
Price Range: €93 - €190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Universel Montreal 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Auberge Universel Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Universel Montreal staff and other travellers.
5 questions
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Melbourne, Australia
over a year ago
Kittery, Maine
11 months ago
Maryland
over a year ago
Adamstown, Pennsylvania
Ajax, Canada
10 months ago

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Questions? Get answers from Hotel Universel Montreal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want shower/bathroom privacy, ask for a non-remodeled room”
  • OK view - better in summer
  • Nice view
  • Seat showing thru gap
  • Bad design - the door does not close properly
  • Seat showing thru gap
  • Nice gap
  • Nice gap
danield, 14 Feb 2017 | Read review
“Have slippers for the ceramic floor of the bathroom during the night”
ericaA2774OT, 25 Nov 2016 | Read review
“Free parking”
katieb0325, 5 Nov 2016 | Read review
“book early”
Bob_C44, 1 Nov 2016 | Read review
“Higher as possible in front of Olypic stadium”
165jocelynd, 19 Oct 2016 | Read review
5 of 5