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Shangri-La Hotel Toronto

TripAdvisorUS$386*
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#9 of 132 Hotels in Toronto
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$427*
US$386*
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US$413*
US$415*
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1,099 Reviews from our TripAdvisor Community

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Showing 1,050: English reviews
New York City, New York
Reviewed 1 week ago via mobile

We came to Canada from the US for Spring break and my birthday. We stayed in 3 hotels throughout the trip in different places and Shangrila was our finale! I've got to say that the welcoming started the stay with a bang! We were fortunate to get Jeff at the front desk to check us in. His hospitality was superior...

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Helpful?
1Thank Ravelsben N
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Ravelsben N, Thank you for your kind review. I am very pleased to hear that you enjoyed your stay and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back again soon. With kind regards, Jens Moesker

Reviewed 2 weeks ago via mobile

I have stayed in many hotels over the years and this one provided me by far with the best customer experience. Check in was quick, thoughtful and personalized. Everyone I encountered was extremely courteous and accommodating. Service was quick and efficient. Room that I stayed in 1204 was gorgeous. Modern, with personalized iPad welcome message. Lights, blinds etc... was all...

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Helpful?
1Thank Vedran P
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Vedran P, Thank you for your kind review and recommendation. We are very pleased to hear that you enjoyed your stay at the Shangri-La hotel, Toronto. I am thrilled that our hotel has provided you with the best customer experience in Toronto. We cannot wait to welcome you back again soon. With kind regards, Jens Moesker

Richmond Hill, Canada
Reviewed 2 weeks ago via mobile

Spent 2 nights on business. Everything about this place is impeccable. Rooms are wonderful, staff are super helpful, food is amongst the best in the city. Incredible attention to detail. The biggest thing is that service is great and completely invisible. Rooms cleaned, bed turned down - but you never see staff. It just happens.

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Helpful?
2Thank Gerry S
Ottawa
Reviewed 2 weeks ago

This is my absolute favourite hotel to stay at when I am in town! The staff, the grounds, the service are absolutely 5-star! I was in for business just for 1 night, and from the time I entered to the time I left, the staff were so amazing, courteous, and attentive that I was truly sad to leave!

Review collected in partnership with shangri-la.com
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Helpful?
1Thank MPoulos
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear MPoulos, I would like to thank you for choosing Shangri-La hotel, Toronto. I am very pleased to hear that you enjoyed your stay at our hotel. Kindly know that I have shared your kind words with our entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Edmonton, Canada
Reviewed 2 weeks ago via mobile

I was at the Shangri-La hotel for a conference. The hotel itself was beautiful and service was great. The only downside was the food wasn't as good as one would expect from this level of hotel. The quality was good but not great, better food can be found at the Hilton across the street.

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Helpful?
1Thank DWG99
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear DWG99, Please accept my sincere apologies in regards to your recent experience during your stay at the Shangri-La hotel, Toronto. Thank you for bringing your concerns to my attention as this gives us an opportunity to improve our services to our valued guests. If there is anything I can do to make your stay more comfortable in the future...

Whitchurch-Stouffville, Ontario
Reviewed 2 weeks ago

At first arrival you are treated like royalty. The staff if friendly knowledgeable there without being in your face. The room was big, and clean. Turn down service is exceptional water, pillow menus, chocolates. The concierge was by far the best of the best.

Review collected in partnership with shangri-la.com
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Helpful?
1Thank ashvalden
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear ashvalden, Thank you for your kind review. We are very pleased to hear that you enjoyed the friendly staff and the fine details we present to make your experience a memorable one. We cannot wait to welcome you back again soon. With kind regards, Jens Moesker

Guelph, Canada
Reviewed 3 weeks ago

The Shangri-La is my favourite hotel in Toronto when my husband and I can get away for an adults-only weekend. But recently we brought our two young kids for a two night stay, and honestly, the experience was remarkable. If you can, I highly recommend bringing your family here. Upon arrival the staff made our 5 and 3 year old...

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Helpful?
1Thank Tamara W
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Tamara, I appreciate the note you sent very much and I have shared your kind words with the entire team. Thank you again for your feedback. I am very pleased to hear that your son is feeling much better now. We look forward to welcoming you back in the near future, should the opportunity arise. If there is anything...

Calgary
Reviewed 3 weeks ago

We choose the Shangdi-La after a recommendation from a colleague. We had stayed at other hotels in Toronto but, we had been left wanting for a better experience. As a result of our stay, the Shangri-La is now our "go to" hotel in Toronto. The service was excellent overall; warm, thorough and genuine. The lounge is a great place to...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank RayKudu
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear RayKudu, Thank you for your kind review and recommendation. We are very glad to hear that you enjoyed your experience at the Shangri-La hotel, Toronto. I am thrilled that our hotel is your go to hotel in Toronto. We cannot wait to welcome you back again soon. With kind regards, Jens Moesker

Maple, Canada
Reviewed 3 weeks ago via mobile

This hotel is the best kept secret in Toronto 👍 To me #1 with service # 1 food # 1 attention to details # 1 rooms # 1 staff ( espiciallly the front and bar staff ) I would recommend the hotel to anyone .

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Helpful?
1Thank Courtney G
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Courtney G, I would like to warmly thank you for your feedback in regards to your recent stay at Shangri-La Hotel, Toronto. We appreciate you taking the time and effort to write us a review. Please know that I have shared your kind words with our entire team. We look forward to welcoming you back in the near future,...

Montreal, Canada
Reviewed 4 weeks ago

This is my favourite hotel in Toronto. The property is beautiful, rooms are immaculate, staff is amazing. Every time that I visit this hotel I am always impressed. Treat yourself to Afternoon tea or to their stunning spa.

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Helpful?
2Thank Elana C
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Elana C, I would like to thank you for choosing Shangri-La hotel, Toronto. We appreciate you taking the time and effort to write a review. I am very pleased to hear that you enjoyed your stay at our hotel. Please know that I have shared your kind words with our entire team. We look forward to welcoming you back...

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Garden Suite (86)
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07/05/2017 08/05/2017
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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 

Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: €324 - €505 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Booking.com, Expedia, Orbitz, Hotwire, Travelocity, Priceline, Cancelon, HotelsforEveryone, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your Shangri-La Hotel Toronto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Toronto
#3 Business Hotel in Toronto
#6 Romantic Hotel in Toronto
#6 Spa Hotel in Toronto
#8 Luxury Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Toronto staff and other travellers.
22 questions
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Questions? Get answers from Shangri-La Hotel Toronto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are gorgeous, spacious, and great value.”
TamaraW744, 5 Apr 2017 | Read review
“Deluxe One Bedroom is well worth it”
  • deluxe one bedroom suite bathtub
  • deluxe one bedroom suite bedroom
HotelHopin, 23 Mar 2017 | Read review
“corner room, 8th floor or above”
IntrepidKristin, 21 Mar 2017 | Read review
“We paid a bit to upgrade to the executive suite so that we had the windows overlooking the city. It was a gorgeous view.”
popcorn07, 19 Mar 2017 | Read review
“Upgrade if you can, it's worth the money”
bizzyhuppy, 2 Mar 2017 | Read review
5 of 5
TripAdvisor
US$386* /night
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Hotels.comUS$413
Shangri-La.comUS$415
ElvolineUS$427
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Prices are for 1 room, 2 adults
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