My parents were there for my mums surgery (it is right opposite St Michael's Hospital) for the third time, I reached out to the hotel to request an early check in and for them just to extend extra care as I am in Vancouver and could not be there(travel restrictions). Shivani from the Marketing Team was quick to respond to my request, she assured me the message had been conveyed to the concerned persons at the hotel and my parents would be well taken care off, my mum called me right after they check in, not only were they given a CLEAN, SAFE, BEAUTIFUL, SPACIOUS HOTEL ROOM, they had such a warm welcome and Pela the receptionist actually remembered them from the last time they stayed. It is during these trialing times that these hospitality industry leaders serve as true heroes as they continue to create treasured experiences for people despite the conditions they are going through, the worry of what will happen to them tomorrow..... Just the comfort of knowing from miles away that my parents at the Pantages were 'at home' was indeed a priceless experience. We will keep booking Pantages when in Downtown Toronto for their amazing service and for always being ready to go the extra mile for their guests and I strongly recommend this hotel to any guest.....…
I don't know where to begin! I was extremely nervous staying in a hotel during these trying times but this hotel exceeded my expectations. Upon arrival, there was a machine for sanitization and UV disinfection for phones. Front desk Ken was an absolute pleasure and was extremely accommodating for our needs during our stay. The entire staff made my stay relaxing and stress-free. I would highly recommend the suite style rooms, extremely luxurious bathrooms and a beautiful view. Amazing job Pantages - I'll be back!
Recently stayed at the Pantages Hotel, as my father was having heart surgery at St. Michaels Hospital. It was right across the street from the hospital and a very short walk to the Eaton's Centre. It was right beside a 24 hour diner which provided take out service. This was extremely helpful during the COVID 19 lockdown in Toronto.
Recently stayed at the Pantages hotel downtown Toronto and it exceeded my expectations. The room I booked was called “Pantages Suite (newly renovated)” through the hotel website for a great price. The room was spacious, clean, and just so nice! One thing was that the bathroom door didn’t have a lock on it and the handle was broken, other than that no issues at all. The front desk staff were friendly and helpful too. Overall I really enjoyed it. Definitely would stay here again.
I have been staying in town to accompany my mother to doctor's visits. During this stressful time, the staff were amazingly accomodating with her mobility issues in every way possible. The room and building are very well kept and modern! However, it was the kind and helpful staff that made the stay great for us. A special thanks to Pella at the front desk for all of her unlimited patience and extraordinary help during our stay at Pantages.
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