Great location. The rooms are spacious, well appointed, quiet and clean. The beds are amazingly comfortable. There were cute shops and awesome food within walking distance. Great service, very friendly. Overall I would stay again and recommend.
Currently this is a very good business way , eating in the room cost $350 including a night 2 person dinner of four courses, a bottle of wine 🍷 everything is perfect. Thank you very much . Extra cocktails, wine and coffee needed to pay. Taxes 13% plus 18% room service charging. Anyway I was enjoying the experience. Will try maple leaf place later.
I was really looking forward to my stay as it was my first "vacation" since having my 3 year old daughter. Pros: - The hotel is beautiful. My concerns are: - My shower smelled very foul. - Was given the wrong envelope/key upon arrival, so lugging my bags through the hotel and up and down the elevator was a minor frustration, but not a huge deal. - There is construction on BOTH sides of the hotel, which is not the fault of the hotel, but I would have rather had that disclosed to me by the hotel prior to booking or being woken up at 6am both mornings. - Did not realize the room would not be cleaned or restocked during the stay. With Covid in mind, I understand, but did not find this out beforehand. - The Nespresso machine wouldn't work and had to be unplugged and troubleshooted. - The thermostat didn't work and the room was very hot. - There was a large handprint mark above the couch. - I was charged for taking items from the mini fridge which I did not touch. Overall not the experience I expected for paying the price for a suite and hoping to get a nice, restful vacation, which I don't know when I'll have the opportunity to do again. Some areas are not the fault of the hotel, but just not worth the $ and special experience I was hoping for.…
We recently stayed for the weekend and had a great experience. Right from my first phone call, staff were spot on in terms of their customer service. Our room was well appointed, comfortable and well laid out. Love the dyson hairdryer and molton brown products!!! Everything is available upon request. The only negative is that there is construction going on across the road and it started at a very early hour on Saturday. Special thanks to Stephanie for helping us figure out our stay. I look forward to my next visit! Thank you
We stayed for two lovely nights this past weekend. Had a 10th floor room with a great view. the room was very large, comfortable and had everything we needed. Safety features in effect. All staff members were friendly, professional and grateful that we were staying there. Business is so quiet for them. The bar on the first floor (Victor) was open only until 9pm each day, but server was also wonderful. During covid, cleaning staff did not enter our room to tidy up, which is completely understandable and not an issue whatsoever. If we had needed anything, we only had to ask someone at the desk. We've stayed here before and it's a great hotel, and situated in a great location. We will stay here again in the future. Highly recommended for a great getaway.
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