DoubleTree by Hilton Hotel Toronto Downtown
2,720 reviews
#52 of 141 Hotels in Toronto
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$186
US$172
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US$184
Free cancellation until 12/08/21
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Expedia.comUS$184
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Toronto Downtown
Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#52 of 141 hotels in Toronto
Location
Cleanliness
Service
Value
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle tours
Walking tours
Children's television networks
Car park
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, French, Spanish, Chinese and 9 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
255Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
Contact
108 Chestnut Street, Toronto, Ontario M5G 1R3 Canada
Getting there
St. PatrickToronto Rapid Transit3 min
OsgoodeToronto Rapid Transit6 min
2,720Reviews63Q+A100Room tips
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Popular mentions
I saw what looked like a great deal for this place on hotels.com, and I needed a getaway for personal reasons, so I took it. There was no one else in the hotel. I annoyed the man at the desk who gave me my key because I slid a debit card instead of a credit card for the deposit. The lobby was completely empty. I was embarrassed and alone in there. He put me on the 6th floor, which seemed like a perfectly reasonable floor. I tried to take a bath when I arrived because it's cold out and I don't have one in my apartment. The plug for the tub did not work. Neither did the hot water. I called the front desk and he told me, annoyed, that there was in fact hot water, I just needed to run the faucet 25 to 30 minutes for it to kick in since it came from the top of the building and needed to travel down the hotel to get to me on the 6th. That's alright, I said, a little weird, but that's not too bad. However, if no one is around, I asked myself after the call, and the hot water comes from the top, why was I put on the 6th floor? The construction woke me up at 6:50 am. I've worked construction, but I'd never heard anything like it. It sounded like a wild man of mythic proportions beating an upturned traffic cone of the same oversized dimensions with a massive two by four. And when he wasn't doing that, he was backing up his truck, which beeped louder than average trucks. Local construction isn't a hotel's fault. I asked myself, however, why was I put on a low floor on the construction side of a hotel when no one was around? Surely there was a high floor on the opposite side that was open. I tried to go back to sleep. I called the front desk and asked if it was possible to get a refund on the second night of my two night stay. They were terribly sorry, but there was not. Can I change rooms then? I asked her. On the other side of the building, away from the construction, near the hot water. Of course, she said. And I felt glad. She was receptive and kind. A few hours later I was given a room on the 23rd floor way up towards the top. I was excited. I imagined the water was simply steaming up there. I opened the door and outside was a familiar view, just higher. Before I could put my bag down I heard the giant outside banging his two by four against his giant traffic cone with just as much ferocity as before. He backed up his truck. At least up here I have a nice view down into the zone where he bangs and bangs away.…
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Date of stay: February 2021
Rooms
Location
Service
Helpful
Hotel's Favourite
Customer service is everything to me and the staff at this location exceeded my expectations. I’m currently in Newfoundland and my President is staying at this Hilton location for meetings which happened to be scheduled on his birthday. Earlier this week, I contacted management with a special request to post some signs on his door the morning of his big day and to send him a birthday fruit basket - they certainly delivered! Thank you, Matt and staff for being so helpful and accommodating! You Rock!!! It’s those kind of gestures that go a long way and yet another reason why I love the Hilton. Keep up the great work ❤️👌🏻
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Date of stay: September 2020Trip type: Travelled on business
1 Helpful vote
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 11 Nov 2020
Dear jeep_girl_00 Thank you so much for the amazing review and we are so happy that our hotel fit all of your needs and that you enjoyed your stay with us. We certainly look very forward to welcoming you back as our guest in the future. Yours in hospitality
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We stayed 1 night during a recent day surgery that brought us to the big city. Living 2+ hours away we knew going home afterwards wasn't an option. This hotel was the best price and the location was ideal for us. If you're looking for a place to stay close to tourist attractions in the downtown area I suggest here. Room was small but clean and comfortable. Beds were comfortable. Mini fridge and ac worked great! The ice maker didn't work on our floor. We didn't hear noise from the halls or others. We found the little store in the lobby convenient as we weren't up for exploring the city for things like Gatorade and Tylenol. We ordered in a late dinner and there is an area in the lobby just for deliveries to drop food off. Parking is expensive and should be included for every guest staying. …
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Date of stay: October 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 11 Nov 2020
Dear Molly910 Thank you so much for sharing your feedback with us and I am so happy to see that everything went great with your stay upon your first visit to a DoubleTree. I can't wait to share your comments with our staff about how much you enjoyed your interactions with them. We follow the COVID protocols of Hilton CleanStay to ensure the safety of our guests and associates. Parking is at a premium in the downtown core but we charge the lowest rates in the area with unlimited in and out privileges. We hope we have the pleasure of having you as our guest again in the future. Thank you, Umesh Srivastava CHA General Manager
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Woke up early to find a bed bug crawling on my husbands bed shirt. Killed it. It gushed with blood. Presented the evidence to the front desk. Changed rooms. Had clothing and suitcase cleaned. Was later informed that a third party company inspected the room and that the results were negative for any activity. Hmmm yet we had a bloody carcass, and my husband now has clear bites on his neck. Other less significant issues were that the cold water did not work in the bathroom sink. And there was a buzzing noise from the fridge sporadically throughout the night. Needless to say, we did not sleep well.
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Date of stay: September 2020
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 11 Nov 2020
Dear 635giseled, Thank you so much for taking the time and giving us your feedback. I empathize with you for the cold water not working in the sink. The situation was rectified immediately after it was reported to us. With low occupancies, water circulation challenges are there but we have had them taken care of. We have a very strict protocol in place to deal with issues of bugs and I can assure you that we are absolutely transparent in sharing the results of any checks done by the third party. We try our best through rigorous staff training and internal protocols to keep a good check on it. My sincere apology for the inconvenience caused during your stay. I do hope you will give us another chance whenever you are in the city. Yours in hospitality
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Not bad way better then Fairmount Royal York staff friendly hotrl not even gave full caz of COVID what ever u fo stay away from the Fairmount brand will stay here my next visit food ok should give free water on hot days
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Date of stay: June 2020Trip type: Travelled as a couple
Helpful
Response from Umesh Srivastava, General Manager at DoubleTree by Hilton Hotel Toronto Downtown
Responded 2 Sep 2020
Dear Asain69 Thank you so much for the review and we are so happy that our hotel fitted all of your needs and that you enjoyed your stay with us. We certainly look very forward to welcoming you back as our guest in the future. We do provide water in the rooms for our Hilton Honors guests. Yours in hospitality
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PRICE RANGE
US$133 - US$271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
metropolitan hotel toronto
FORMERLY KNOWN AS
The Metropolitan Hotel
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
490
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Claim Your Listing Frequently Asked Questions about DoubleTree by Hilton Hotel Toronto Downtown
Which popular attractions are close to DoubleTree by Hilton Hotel Toronto Downtown?
Nearby attractions include Four Seasons Centre for the Performing Arts (0.4 km), The Toronto Magic Company (0.3 km), and Nathan Phillips Square (0.3 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Toronto Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel Toronto Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel Toronto Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Toronto Downtown?
Conveniently located restaurants include Adega, JOEY Eaton Centre, and Donatello Restaurant.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel Toronto Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Toronto Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Toronto Downtown?
The staff speaks multiple languages, including English, Spanish, French, German, Chinese, Hindi, and Thai.