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Sheraton Toronto Airport Hotel & Conference Centre

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#41 of 132 Hotels in Toronto
Certificate of Excellence
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Sheraton Toronto Airport Hotel & Conference Centre
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771 Reviews from our TripAdvisor Community

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Showing 742: English reviews
Reviewed 28 December 2014 via mobile

Well if you accumulate points or pay the extra fee the 8th floor is the best and most convenient place to stay. The service at the club room was pleasant. Great place to get a beer or glass of wine and a plate of wonderful food. Plus in the morning a fresh breakfast before you go out. Being close to...

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Helpful?
Thank Mike F
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Mike F, Thank you for reviewing us on Trip Advisor. We truly appreciate your positive feedback on your experience at our Sheraton Club Lounge. We also sincerely express our gratitude to you for recommending our Sheraton Club Rooms and Lounge. We certainly will look forward to welcoming you back to our Sheraton. Sincerely, Joseph B

Guatemala City, Guatemala
Reviewed 27 December 2014

Had to stay there for a night after my flight was cancelled because of snow. The staff was very helpful and were very empathetic. Nice rooms, very good food and service; I would definitely stay there again.

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Thank JPSosa
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to sharing your experience following your recent stay with us at our Sheraton. We truly appreciate your great feedback! We certainly will look frorward to Welcoming you back anytime your travels bring you through Toronto again. Wishing you safe travels always, Sincerely, Joseph B

London, Canada
Reviewed 23 December 2014

I've stayed many times at the Sheraton Toronto Airport Hotel & Conference Centre for Business. The hotel is at a prime location, across the street from great restaurants, but as well close to the airport. Having shuttle service and long term stay parking is a huge added advantage. The rooms are spacious and clean and nice. Even if you stay...

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Thank Mike_Niklewicz
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, Thank you for your review on Trip Advisor, following your experience at our Sheraton. We truly appreciate your loyalty and repeat business. Our sincere thank you for appreciating our facilities, services and our location. We are glad we will be your hotel of choice and we also thank you for recomending our hotel. We look forward to...

Cherry Hill, New Jersey
Reviewed 18 December 2014

The hotel staff, including the customer service rep, we're extremely helpful and friendly. After a cancelled flight and a hellish day, I truly appreciated speaking with an extremely helpful rep and being greeted by a friendly face at the hotel. The rooms could use an upgrade but were very clean. The restaurant, in my opinion, was fantastic. Had the lobster...

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Thank Jackie B
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Jackie B, Thank you for taking the time to review us on Trip Advisor. We truly appreciate and thank you for your great feedback following your stay with us. We look forward to Welcoming you back to our Sheraton, Sincerely, Joseph B

Martinborough, New Zealand
Reviewed 18 December 2014

We arrived at Toronto airport and were supposed to pick up a rental car but after a 15hr flight had thought twice and had booked a room in advance at the Sheraton Toronto Airport. As it happened it was a good thing as my husband needed medical attention. The staff were amazing organised a taxi and directions to medical centre....

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Thank Dee2727
Reviewed 15 December 2014 via mobile

If every hotel could clone Anisa they would be lucky! She is the sweetest person always looking to please each and every guest! I average 50 nights a year in a hotel with 25 being at this hotel. I can honestly say it meets or beats even the 5 star hotels in comfort quality cleanliness and most importantly service! All...

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Thank ben s
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Ben S, Thank you for your wonderful feedback following your experiences at our Sheraton. Your appreciation of Aneesa's service is also truly appreciated. You have rightly acknowledged her 'Customer Care' for all of our guests and she is one of the favourites among our Corporate and regular guests. I also take this opportunity to appreciate and thank you for...

Kingston, Canada
Reviewed 14 December 2014

Returning early from a cruise holiday due to an engine fire and crew fatalities, with nothing but the clothes on our backs, we were received by a wonderful and compassionate staff. Everyone we dealt with from my Friday morning call to Aneesa from Miami to start making arrangements to have a car key made (everything we had was still on...

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2Thank EDK123
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Arthur & Lois, Thank you for sharing your experience on Trip Advisor following your stay at our Sheraton. It was our pleasure to be of some assistance knowing the situation you'll have been through and had to make an early return without your belongings. We look forward to Welcoming you'll back and wish you'll safe travels on your next...

Windsor, Canada
Reviewed 9 December 2014

I am at the Sheraton Toronto Aiport on a weekly basis for business purposes. The staff at the front desk are very friendly and helpful. Even during my stay front desk staff wave to say good morning or good evening. The rooms are very clean and I appreciate the comfort of the beds. They are going through renovations, that I...

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Thank Stuart B
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Stuart B, We truly appreciate and thank you for your Review on Trip Advisor. Our sincere thanks for appreciating our associates, services and facilities at our Sheraton. We also take this opportunity to acknowledge and thank you for your Business and Loyalty to Starwood Hotels & Resorts. Sincerely, Joseph B

Ontario, Canada
Reviewed 8 December 2014

We booked Club King Room and paid extra for the breakfast… room was rundown, small bathroom, with clogged bathtub, no fridge or any additional amenity you would expect with a Club King room. Check-in is at 3 and Check-out is at Noon, but breakfast is only served until 10 AM. We were not informed, therefore did not enjoy the breakfast...

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Thank WonderWoman
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, We sincerely apologize for your recent experience at our Sheraton. I personally assure you that this is truly not the norm at our Sheraton. I would very much appreciate the opportunity to connect with you directly to discuss your stay and make amends. Looking forward to hearing from you, Sincerely, Joseph B

New York City, New York
Reviewed 4 December 2014

This airport hotel served my needs. I was placed on a newly renovated floor. While nice, the floor still had the odour of chemicals from either paint or newly laid carpet which permeated throughout the floor. The room was comfortable (albeit small) and work space satisfactory. The only complaint re: the room was the size of the bathroom, nearly impossible...

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1Thank yucanuck
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us, we truly appreciate your feedback. We sincerely apologize for the odour from our newly renovated floor. Moving forward, we will ensure that we do not rent rooms that have recently been renovated unless the renovation odour is eliminated. We are glad you liked our renovated...

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Neighbourhood Profile
Etobicoke
Etobicoke is a relaxed area along the Humber River. It's saturated with green spaces and conservatories, making it a premier destination for outdoor sports, hiking, and nature walks. Its abundance of parkland and lakes makes it a typical spot for fishing, picnicking, and camping out, especially in warmer months. The peaceful area is also enjoyed by families, who appreciate its boardwalks and sports facilities. Locals enjoy the variety of golfing and country club opportunities, which also provide lessons for golfers of any skill level.
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
The Sheraton Toronto Airport Hotel & Conference Centre can host large scale events and offers free shuttle service to the airport. ... more   less 

Additional Information about Sheraton Toronto Airport Hotel & Conference Centre

Address: 801 Dixon Rd, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)
Region: Canada > Ontario > Toronto > Etobicoke
Price Range: €95 - €221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Toronto Airport Hotel & Conference Centre 4*
Number of rooms: 249
Reservation Options:
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Also Known As:
Sheraton Toronto Airport Hotel And Conference Centre
Renaissance Toronto Airport Hotel
Toronto Renaissance
Hotel Style:
#27 Business Hotel in Toronto
#28 Family Hotel in Toronto
#29 Luxury Hotel in Toronto
#45 Romantic Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Toronto Airport Hotel & Conference Centre staff and other travellers.
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Questions? Get answers from Sheraton Toronto Airport Hotel & Conference Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors would likely be noisier.”
 of 5 bubbles jasond322, 16 Mar 2017 | Read review
“pick a room away from the outside of the hotel and something other than the first floor”
 of 5 bubbles Meceebee, 14 Mar 2017 | Read review
“Enjoy and ask for whatever you require”
 of 5 bubbles V1942ELroberts, 8 Mar 2017 | Read review
“Corner rooms seem to have more space”
 of 5 bubbles francaisj, 28 Feb 2017 | Read review
“Chose runway view”
 of 5 bubbles terreym2014, 23 Oct 2016 | Read review
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