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Quality Hotel & Suites Airport East

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Quality Hotel & Suites Airport East
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540 Reviews from our TripAdvisor Community

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Showing 464: English reviews
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Reviewed 6 days ago NEW

April 14,2017 We stayed for an early morning hockey game and was extremely disappointed in our room. Bed was absolutely uncomfortable and unstable! T.v was a crt no video input for kids to play video games, picturequality was awful. Furniture overall was outdated,room temp was not comfortable . Staff was not friendly. Best part other then check out was our...

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Helpful?
Thank shirley p
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for taking the time to write a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for...

Reviewed 1 week ago via mobile

If you need to use internet on your stay dont choose this hotel! As we booked this hotel cause it was promote like high speed internet but in fact wifi didnt work since first day of our stay..We tried 20times to complain on reception but it didnt change untill 5 days.Staff were nice but it didnt help you if you...

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Helpful?
Thank Vendula B
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for taking your time to give us a review. We appreciate your comment on our customer service; our staff members here take their position seriously. We are truly sorry about the internet problems; we will have that fixed along with our exciting renovations that are about to start. Thank you once again and we hope to see you...

Hamilton, Ontario, Canada
Reviewed 1 week ago

staff is very friendly and this is a very convenient location. If you get there early in the evening, there are a few restaurants in the area that you can also eat at. One is a great hamburger spot (Red rock). Place is very clean. It is near the airport, so you will hear planes landing, but that is to...

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Helpful?
Thank Marie-louise L
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for choosing our Hotel and taking your time to give us a good review. We are ecstatic to know you have enjoyed your stay here and the location was suitable to you. We appreciate your comment on our customer service; our staff members here take their position seriously. We are truly sorry about the no pool. We are...

Phoenix, Arizona
Reviewed 1 week ago

Arrived late 9:45pm because of flights. The restaurant was open but limited. We arrived during a snow storm and could not get the heater to work. Called the desk several times finally someone came up to get it working? The heat did not work again till 5am? The room got very cold but finally warmed up when the heat came...

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Helpful?
Thank R55Wilson
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you, we highly appreciate the comments as they are valuable to us. I apologize for your unpleasant experience at our hotel. All of the concerns will be addressed during our major renovations which will start this month. I hope that you will allow us another opportunity to provide you with the comfortable and welcoming accommodations you deserve.

A TripAdvisor Member
Level Contributor
8 reviews
Reviewed 2 weeks ago via mobile

Our room was clean and accommodated our family, but it was so noisy! We could hear every single airplane that flew overhead! It made it very difficult to sleep, and therefore wake up, the next day for our flight. Also, the wifi was super slow!

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Helpful?
Thank A TripAdvisor Member
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you very much; we are pleased to know you have enjoyed clean rooms. We really sorry about the internet issue and we will address the problem ASAP. Unfortunately this is an airport hotel and planes do pass by at some point of the day. As our hotel is just about to start renovations I will bring your concerns to...

Fredericton, Canada
Reviewed 2 weeks ago

This is the third time we stayed here. Last time was five years ago. It has deterioated big time. The rooms are run down. We had booked and paid for a room with twin beds. We got one with a queen. We went down to the reception and was offered a king which we accepted. After travelling and really tired...

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Helpful?
Thank cavendish1
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for taking the time off your day to give us a review we highly appreciate the effort. You are right! Our hotel is tired looking and needs improvement. Great news is we are just about to start renovations of entire hotel. All rooms will be with two queen beds and kings. Under new company, new hotel and new...

Reviewed 3 weeks ago

The shuttle driver come at the airport 1 hour later then i come. The staff not friendly and helpful and educated. The rooms are so old and loud, i can heard water from the other toilet. The heating unit in the room 208 didn't work, the TV was very old, the restroom dirty. The beds were bad cannot rest, the...

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Helpful?
Thank Danilo K
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for taking time to write a review of your most recent stay in our hotel. would like to sincerely apologize for the inconveniences you have experienced. Your valuable feedback is an opportunity to identify what needs to be improved. Starting in couple of weeks the hotel will undergo a total refurbishment. I hope you come back and give...

Little Brook, Canada
Reviewed 3 weeks ago via mobile

This was probably the worst hotel I've stayed at. The staff weren't very professional, the rooms were rundown, the heating unit in the room didn't work, the TV was very old and remote didn't work, the shower didn't work...took 10 minutes to get the water to be a decent temp., the beds were hard and felt like a trampoline, the...

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Helpful?
Thank Crystal M
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for sharing your experience here. Your comments give us focus on what needs to improve. Please note we just about to start our renovations and all of your concerns will be addressed. I would like to sincerely apologize for the unpleasant experience and I hope you come back to see and experience the new revitalized hotel. We hope...

Ottawa, Ontario
Reviewed 3 weeks ago via mobile

Booked from airport, called for shuttle , was told 25 minutes and that was exact. Booked shuttle for 4 am pick up and it also was exact. The property is rundown, the rooms were ok. You need to order take out if you want to eat as nothing is very close by. Staff were friendly.

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Helpful?
Thank Heather S
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you, we highly appreciate the comments as they are valuable to us. Your comment has given us a focus on what we will improve in the future. Renovations are about to start and major improvement on our food and beverage outlet. I hope you come back and see the new us!

Reviewed 5 weeks ago via mobile

Booked last minute after a bad experience at another hotel. Had room available and good deal for park and fly. First room at beginning of trip was a little run down but good enough for a night. Room at end of trip was nicer. Vehicle was still there and untouched, flight crews leave their vehicles there so we figured it...

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Helpful?
Thank Tonya H
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review

Thank you for taking the time to write a review of your experience at our hotel. I am delighted you have enjoyed your stay and found our staff to be friendly. I have noted the mentioned breakfast items for our Stay and Fly packages; will be making some changes in the near future. Regarding the run down rooms, good news!...

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Staying in Etobicoke

Neighbourhood Profile
Etobicoke
Etobicoke is a relaxed area along the Humber River. It's saturated with green spaces and conservatories, making it a premier destination for outdoor sports, hiking, and nature walks. Its abundance of parkland and lakes makes it a typical spot for fishing, picnicking, and camping out, especially in warmer months. The peaceful area is also enjoyed by families, who appreciate its boardwalks and sports facilities. Locals enjoy the variety of golfing and country club opportunities, which also provide lessons for golfers of any skill level.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Quality Hotel & Suites Airport East

Address: 2180 Islington Avenue, Toronto, Ontario M9P 3P1, Canada
Region: Canada > Ontario > Toronto > Etobicoke
Price Range: €65 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Hotel & Suites Airport East 3*
Number of rooms: 214
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Also Known As:
Quality Hotel And Suites Airport East
Quality Inn Toronto
Quality Hotel Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Quality Hotel & Suites Airport East staff and other travellers.
21 questions
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Questions? Get answers from Quality Hotel & Suites Airport East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere!”
468shirleyp, 17 Apr 2017 | Read review
“Good elevators”
R55Wilson, 10 Apr 2017 | Read review
“no 208, better higher floor”
, 2 Apr 2017 | Read review
“if using park and stay package ensure there is space reserved in the car park”
wpiglet, 11 Feb 2017 | Read review
“Choose another hotel if you want a good room”
jamiemi2015, 25 Jan 2017 | Read review
5 of 5