Windsor Arms Hotel
423 reviews
#41 of 142 Hotels in Toronto
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18 Saint Thomas St, Toronto, Ontario M5S 3E7 Canada
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US$362
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Room & Suite (202)
Dining (25)
About
#41 of 142 hotels in Toronto
Location
Cleanliness
Service
Value
Travellers' Choice
Consecutively voted the #1 hotel in Toronto by Conde Nast Traveler Magazine, the Windsor Arms Hotel is nestled on a quiet street ideally located just steps away from Yorkville, the heart of Toronto's most fashionable shopping and entertainment district. An aura of warmth, discreet luxury, and the latest technology combined with our exceptional level of service makes Windsor Arms Toronto's most luxurious boutique hotel. Behind our century-old portals are 28 new luxury suites with 24-hour butler service. The Windsor Arms is host to the Courtyard Cafe - open for Sunday brunch and special events; Prime Steakhouse -open for breakfast, lunch and dinner and a full Vegan menu; the Tea Room for Afternoon Tea and Lounge twenty-two for tapas and cocktails. The Spa offers fully serviced individual treatment rooms, swimming pool and exercise facilities.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Historic Hotel
Location
Full view
100Great for walkers
Grade: 100 out of 100
215Restaurantswithin 0.5 km
54Attractionswithin 0.5 km
Contact
18 Saint Thomas St, Toronto, Ontario M5S 3E7 Canada
Getting there
BayToronto Rapid Transit2 min
MuseumToronto Rapid Transit4 min
Car HireSee all Toronto car hire
423Reviews9Q+A68Room tips
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Popular mentions
Just stayed for one evening on back to back Saturday nights. Have also stayed a few times prior. Location is fantastic, staff is friendly and we love the old world charm and size of the property. Keep up the good work.
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Date of stay: September 2020Trip type: Travelled with family
Helpful
stayed here for 1 night as a luxury. The room is beautiful but the shower needed to be run for 20 minutes to get any hot water. The TV didn't work and there was a flashing light in the window all night. Covid or no covid this is not acceptable.
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Date of stay: July 2020
Rooms
Service
Sleep Quality
Room Tip: avoid room 203
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1 Helpful vote
Helpful
At over $500 a room per night one would expect not to find dirty underwear from previous visitors left over in your hotel room! To mine and my friends dismay, upon searching for creamer for coffee in the morning after one nights stay my friend found herself manhandling someone else’s dirty underwear! When my friend reached into the top drawer of a unit housing the coffee maker and pulled out a bra we were both horrified to discover that this, along with socks and a soiled pair of men’s underwear were overlooked by the cleaners. We immediately brought this to the attention of the concierge who sent an attendant to remove the dirty items. He himself took pictures. My concern is, if an entire drawer containing dirty undergarments was missed, how much other attention to sanitization may have been missed? What’s more upsetting is when we attempted to have the nightmare of my friend having handled the undergarments, thinking it was mine that I might be leaving behind, rectified in some way, the manager “was not available” and the person we spoke to said the most they could do was comp a water bottle from the mini bar and over night parking! $50 total compensation for an over $700 stay as we told them we were also staying for high tea, which they refused to comp. Horrible customer service for a place that prides itself on giving a great experience to it’s patrons. Emailed the manager who was of no further assistance. VERY disappointing for a $500 a night stay. And a $700 experience. Just gross! Then as if that were not bad enough, they failed to verify our luggage and sent us out with someone else’s personal belongings! A backpack containing who know what because we are honest people and even after Having been treated the way we were, returned the bag immediately. Never again. No thanks George (manager)!…
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Date of stay: March 2020Trip type: Travelled with friends
1 Helpful vote
Helpful
Everything should be perfect for the price at this hotel. It was not. One on the wash clothes in the bathroom was dirty. The rooms furniture looked as if a cat was scratching on it. We reserved the pull out couch for an extra guest but it was not made up. The person at the front desk was very rude when we brought this up and said that we did not reserve the couch. I have an email to show that i did. There is no convenient stairway to the second floor where our room was and the only washrooms for the ballroom. This is a fire hazard. Breakfast was very expensive. My order was wrong and took for ever to get even though there was only 1 other couple in the room. The music from the wedding was so loud that I could not get to sleep until after 12 midnight. The ballroom is not sound insulated. The hotel gives the appearance that it is going out of business.…
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Date of stay: February 2020
Value
Location
Service
Room Tip: don't stay here
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Helpful
Went there for a lovely girls pre wedding get together The high tea food and presentation was great. The hotel it’s self is lovely with beautiful old decor. It feels like you are going back in time. All of us girls/ladies had a great afternoon.
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Date of stay: February 2020Trip type: Travelled with family
Helpful
PRICE RANGE
US$294 - US$443 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
windsor arms toronto, windsor arms hotel toronto
LOCATION
CanadaOntarioTorontoDowntown / Bay Street Corridor / Old Toronto
NUMBER OF ROOMS
28
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Claim Your Listing Frequently Asked Questions about Windsor Arms Hotel
Which popular attractions are close to Windsor Arms Hotel?
Nearby attractions include Royal Conservatory of Music (0.4 km), Royal Ontario Museum (0.3 km), and Yorkville Village (0.4 km).
What are some of the property amenities at Windsor Arms Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Windsor Arms Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Windsor Arms Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Windsor Arms Hotel?
Conveniently located restaurants include Jacques Bistro Du Parc, STK Toronto, and The Oxley.
Are there opportunities to exercise at Windsor Arms Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Windsor Arms Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Windsor Arms Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Windsor Arms Hotel?
Many travellers enjoy visiting The Elgin & Winter Garden Theatre Centre (2.0 km), Spadina Museum (1.8 km), and Casa Loma (1.8 km).
Is Windsor Arms Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.