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Hilton Toronto

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#34 of 132 Hotels in Toronto
Certificate of Excellence
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2,823 Reviews from our TripAdvisor Community

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Showing 2,542: English reviews
NYC
Reviewed 26 September 2014

So, this morning the Hilton Toronto decided to wake me up before 7am with a loud series of knocks at the door. Though I have never had my door broken down by the police, I imagine this is how it goes. You don't respond, so they get louder and more insistent. They try to use the key to get in,...

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Helpful?
3Thank gzicherm
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear gzicherm: Beth Osborne here...I do appreciate your feedback! "Comically inept" is one of the best phrases I have heard in a long time! Definition: without skill or aptitude for a particular task or assignment. Pretty scary in today's age where everyone is fighting for business. And extremely concerning that my staff is at the brunt of it. Our commitment...

Ontario
Reviewed 23 September 2014

I stay at this hotel quite often. The location is great for my business and the rooms have always been spacious and comfortable. They have completed renovations on the top several floors and the rooms are just great. Bright, clean and modern. They have a really nice walk in shower with 2 shower heads and a small fridge. Beds are...

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Helpful?
Thank AnotherOntarioguy
HiltonYYZ, Manager at Hilton Toronto, responded to this review

New AnotherOntarioguy: Thank you!! I am so happy to hear that you like the renovated rooms! A lot of blood, sweat and tears went into that project! I have passed your kind comments on to Rubina and Mary! Regards, Beth Osborne Director of Operations

London, United Kingdom
Reviewed 23 September 2014

It is ok. It is clean and well located. I just wish that at these prices they made some more effort. No water in the room, an empty fridge instead of a mini bar and expensive wi-fi. Not even a robe in the room which is interesting when room service arrives. Quick and functional but you will do better elsewhere.

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Helpful?
Thank David J
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear David J: Thank you for your feedback. We have a few different room type products in our hotel. Our 'Executive" level rooms in the hotel include bathrobes, bottled water and complimentary WIFI. You even get access to a private lounge where there is complimentary breakfast and evening Hors D’oeuvres. They do cost a bit more or you can upgrade...

Brisbane, Australia
Reviewed 22 September 2014

Needs a good clean! Bathroom was dusty but functional. Beds comfy, but lamps did not work, clock didn't work, not even a refrigerator available. Expensive Internet access. Location was very good - walking distance to most sites around town! Not what I expected from a Hilton Hotel though!

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Helpful?
1Thank Tina H
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Tina H: Thank you for sharing your comments on your recent stay at Hilton Toronto. I do hope that my team was able to make it right for you while you were at the hotel. I will be following up with them. Regards, Beth Osborne Director of Operations

Reviewed 22 September 2014

This review is overdue as I stayed here a couple of years ago. The hotel has a great location, staff was friendly and informative, and the rooms were extremely clean and well kept. I found the room to be fairly spacious as well. Views were nice.

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Helpful?
Thank doron z
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear doron z: Better late than never!! Maybe it's time to come back for another visit! Regards, Beth Osborne Director of Operations

NYC, United States
Reviewed 22 September 2014

Nice hotel, Guest service is okay, maybe because I checked it late at night. I didn't get any information regarding the complimentary services. The corner suite I stayed was really noisy. I believe the room is next to AIr conditioning vent.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Johnnie Hong C
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Johnnie Hong C: Thank you for your review! I will address your check in experience with my front office team. We do hope to see you again! Regards, Beth Osborne Director of Operations

Ottawa, Canada
Reviewed 22 September 2014

Tten feet of ceiling directly long the vent was covered in dirt. There was mustard on the carpet. Toothpaste spit along the walls. Dust and dirt on the floor. I pointed it out to the housekeeping manager and they did nothing, the beds were made and the dirt was there when I got back. I sent a complaint letter and...

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Thank WAD1
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear WAD1: i am very disspointed to hear about your experience at Hilton Toronto. The state of your room is not consistent with our standards and actions will be taken immedaitely to make improvements. Regards, Beth Osborne Director of Operations

Dushanbe, Tajikistan
Reviewed 20 September 2014

The hotel though centrally located did not meet my expectation as one would think of Hilton Property. The cleanliness, furniture, amenities and over all appearance in the room left much to be desired. If it was not for the group staying together I would have probably considered other options. The property specially rooms looked run down and need much ground...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Akbarali P
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Akbarali P: Thank you for sharing your feedback. My Housekeeping Manager has been informed of your cleanliness concerns. I have also sent you a seperate email asking for the room number so that we may follow up. Regards, Beth Osborne Director of Operations

Vancouver, Canada
Reviewed 19 September 2014

Dirty towels left under the sink in my room and found dark hairs on the shower, but I am a blonde. Staff was concerned and comped me internet fees. I think the problem is not the staff but the bulk of work they have to do. Kind of impersonal, no special touches, and expensive internet fees. I did have to...

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Helpful?
Thank FraserCarrie
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear FraserCarrie: Thank you for sharing your feedback. I sent you a personal email requesting the room number so that I may follow up with our Housekeeping team. BTW, I love the picture of the Thistle Flower! Regards, Beth Osborne Director of Operations

British Abroad
Reviewed 19 September 2014

Does what it says on the tin ! Good location, clean modern room ( executive floor) Great view of city. Friendly efficient helpful staff . Enjoyed executive lounge, however have never experienced honour bar system in an executive lounge before. Usually alcoholic drinks complimentary during evening snack period but this is not the case here.

Review collected in partnership with Hilton Hotels & Resorts
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Thank goodtimeso
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear goodtimeso: Thank you for reviewing Hilton Toronto! Our Provincial Laws prevent us from giving away complimentary alcohol. Hence we have to charge for it in our Executive Lounge. Regards, Beth Osborne Director of Operations

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ruth's Chris Steak House
Ruth's Chris Steak House
Cuisines: American, Steakhouse, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Toronto

Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: €154 - €325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Expedia, Hotels.com, Priceline and Jetsetter so you can book your Hilton Toronto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel
Hotel Style:
#24 Luxury Hotel in Toronto
#30 Romantic Hotel in Toronto
#31 Family Hotel in Toronto
#34 Business Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Toronto staff and other travellers.
29 questions
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Questions? Get answers from Hilton Toronto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for city view”
 of 5 bubbles Out_Off_Office, 3 Jan 2017 | Read review
“High Rooms as you are in the middle of the city!”
 of 5 bubbles Laurachit21, 2 Jan 2017 | Read review
“Book directly & ask for the best city view!”
 of 5 bubbles Firefoxusa, 30 Dec 2016 | Read review
“Probably the higher floor you are on the better for views and lack of noise.”
 of 5 bubbles 153mikea, 14 Dec 2016 | Read review
“Unable to comment. Our room was fine.”
 of 5 bubbles P1064KUandy, 12 Dec 2016 | Read review
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