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Sheraton Centre Toronto Hotel

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#17 of 132 Hotels in Toronto
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Centre Toronto Hotel
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966 Reviews from our TripAdvisor Community

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Showing 877: English reviews
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Ontario
Reviewed 2 days ago NEW

The location of the hotel is terrific for those wanting to be downtown and close to many attractions including the adjoining Eaton Centre shopping mall, skating rink at city hall, nearby movie theatres, opera house and very close the to ever so trendy Queen Street West shopping area. Unfortunately not all staff at the hotel excel at customer service and...

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Helpful?
Thank Librarianone
Michael F, Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, We sincerely apologize for the inconveniences you faced during your recent stay with us. We regret you had a bad customer experience as we do strive to always to make our guests feel valued and welcomed. We thank you for your review as your inputs are valuable to us. We hope you will consider staying with us again,...

Kingston, Canada
Reviewed 2 days ago NEW

I always stay at the Sheraton when I am in Toronto to attend a Mirvish show. Although not all of the shows are to my liking, I;ve always enjoyed my stay at the Sheraton! Check in and out is always fast; staff are courteous and helpful; and the rooms are clean and nicely appointed. Also it is only a 10...

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Helpful?
Thank Kevin F
Reviewed 3 days ago NEW

Our family decided to combine a work trip and a family getaway in February. I have a favoritism towards Starwood hotels, however, I am always a little bit disappointed in the service and quality of stay from Starwood hotels in EU and Asia as opposed to North America. We booked at the desk, the check-in was fast and courteous. Overall...

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Helpful?
Thank Mandy W
Michael F, Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, We sincerely apologize for the inconveniences you faced during your recent stay with us. I will be sure to forward your comments to our Food and Beverage team as we are always striving to provide the highest quality of service to our valued guests. We hope you will consider staying with us again, as we would love to...

Vancouver, Canada
Reviewed 3 days ago NEWvia mobile

Felt so nickle and dimed by this hotel. They charged me 260 something dollars and I later saw on my spg app that the room I was in was going for 160. I cancelled my reservation and rebooked at least to get the last night at that rate. Overall did not feel welcome compared to many other Starwood experiences. The...

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Helpful?
Thank wilycomet
Michael F, Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear guest, We sincerely apologize for the inconveniences you faced during your recent stay with us. The wi-fi issue should not have occurred, as you are correct about booking through your SPG app to gain free access. We would like to credit this to your account - please reach out to us directly at Amod.Dixit@sheraton.com so that we can resolve...

Reviewed 3 days ago NEWvia mobile

My boyfriend and I Stayed here for one night for my 5 year anniversary. Clean hotel room. Quiet floor. Had a very relaxing night. Quick room service. Amazing view from the 34th floor. Amazing staff. Will definitely stay here again. <3 <3

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Thank Melissa C
Reviewed 5 days ago NEWvia mobile

This a very large hotel with multiple towers. I stayed in the Richmond tower on the 9th floor - try to get the uneven room number so you get a great view of the Nathan Phillips Square and the colourful Toronto sign. Room was great. Roomy and a great view. iPhone connector was appreciated. Conference facilities were awesome - lots...

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Helpful?
Thank Vedran P
Stoney Creek, Canada
Reviewed 6 days ago NEW

I recently spent a night at this hotel and have to say, I was WOWed by the service. I walked into the lobby from underground parking, paused to look where the desk for check in was and before I took another step was approached by an employee who escorted me to the desk. The check in was super smooth, very...

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Thank marsargent
Leeds, United Kingdom
Reviewed 1 week ago NEW

I stayed for 3 nights from 2nd Feb to 5th Feb 2017. Upon arriving the porters and bell boys came out to my taxi to collect my bags. Check-in was quick and easy as i had already pre paid for my stay. there was 1 person in front of me at the desk but i only waited about 2 minutes...

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Thank chewy3112
Reviewed 1 week ago NEWvia mobile

Great weekend getaway. Husband 40th so decided to splurge on a King Parlour Suite...well worth the few extra dollars. Check in was a breeze and the amenities were terrific. We used the pool which is not huge but really nice. Tons of fresh towels and nice seating by the pool. The room I self was amazing. Bed was really comfy...

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Thank Bellaandellie
Reviewed 1 week ago NEWvia mobile

I have stayed at the Sheraton Centre many times. It's my go to for business or leisure stays. Located in the financial district it's perfect. Close to many great restaurants from burgers to fine dining. The Eaton Centre is a 5 minute walk and the hotel is directly across from Nathan Phillips Square. I have always found the staff to...

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Helpful?
Thank Tanya M

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more   less 

Additional Information about Sheraton Centre Toronto Hotel

Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: €145 - €393 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Centre Toronto Hotel 4*
Number of rooms: 1377
Reservation Options:
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Also Known As:
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Downtown
Sheraton Hotel Downtown Toronto
Hotel Style:
#11 Spa Hotel in Toronto
#14 Luxury Hotel in Toronto
#46 Romantic Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Centre Toronto Hotel staff and other travellers.
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Questions? Get answers from Sheraton Centre Toronto Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room on a high floor overlooking the old city hall”
 of 5 bubbles Librarianone, 20 Feb 2017 | Read review
“Ask for a high floor room overlooking City Hall/Nathan Phillips Square”
 of 5 bubbles chewy3112, 15 Feb 2017 | Read review
“Some rooms have a view of the large lighted Toronto sign with outdoor ice skating”
 of 5 bubbles dlariv, 8 Feb 2017 | Read review
“higher floor away from lifts”
 of 5 bubbles cossyann, 8 Feb 2017 | Read review
“ask for a good view and and near the top of the hotel”
 of 5 bubbles klamming2017, 8 Feb 2017 | Read review
5 of 5