We enjoyed this hotel. Reception was very helpful and professional. The room was spacious and modern with nice updates touches. The bathroom was clean and well lite. The bed was very comfortable and good selection of pillow. We would stay here again.
Despite the fact that Toronto is almost an "epi centre" for COVID at this time, I felt that the Novotel downtown was making every effort to keep its patrons and staff safe. My room was spotless and there was evidence of frequent cleaning throughout the lobby area. My only regret is that this hotel, as with most others, has removed its bath tubs.
Overall this property is great, easy access, good parking, well maintained and good Covid 19 best practices. I wish hotel kitchen had easier access and better options then 4 items during covid. Elevator Hand Sanitizer is often empty.
This was not my first in this hotel. But as expected, this place is pretty awesome. The room is great, clean and quiet. The receptionist who assisted me is well mannered and courteous. Price is really way affordable for this kind of place. And I really had a pleasant stay.
Policy is they can’t rent the same room within a 48 hour window BUT when given my room it smelled like cigarettes, ashes in the bed frame and dog food in the floor. Clearly the cleaning staff are idiots and just made the beds and probably didn’t even clean the sheets. When brought up to the manager on site she said it wasn’t that bad and she didn’t see what was wrong and gave me so much attitude. I asked for a different room and it was asking them to make me the CEO of Novotel, it was a fight to get a new room. Terrible service and terrible management. I definitely wouldn’t stay here again.
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