I stayed more than 1 month for business trip. The room was modern, comfortable and clean. All the staffs are professional and friendly. The high floor view is nice and the location is good. Nothing negative to say.
From check-in to check-out I had a wonderful experience staying at this hotel. The staff were extraordinary especially front desk agent Mr.Ray. I had bad a last minute booking due to a bad experience at a different hotel. Mr.Ray was really considerate of my situation and kind. He followed up with me later that night to ensure everything was okay and to see if the room was up to my standards. The room was very clean with a gorgeous view of the CN tower. Hotel took all preliminary steps to ensure a safe Covid-free environment. Would stay at this location again. Highly recommend
Always stay at this hotel when downtown.. friendly employees. nice rooms, clean and not noisy.. Was visiting friends.. checked in at 3AM and got check out at 4PM.. really appreciate it... Will stay here again.. WELL DONE!
Was not satisfied as the heat was not working. Only got to extend the stay for two hours to accommodate the inconvenience. Which works against what the issue is. In order to fix the issue, my girlfriend and I had to vacate the room when we just woke up. We were too tired when we went to bed to deal with and thought the heat would work by the time we got up.
The room wasn't cleaned fully, I noticed hand prints on the head board. The bathroom didn't have enough towels and they were small,The bed was hard making it uncomfortable to sleep. The view was nice and they added some nice smelling soaps and Shampoo
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