great spot conveniently located in downtown Toronto, didnt use anything but the room and it was certainly nice, enjoyed walking in the vincinty and visited family in yorkville. used to live in toronto and have always enjoyed downtown
Room was great, however we had some old guy knock on our door twice for being too loud.. when the only thing we were doing was laughing between the three of us in the room? Not to mention this is during covid when not many people would be staying... the man said this was “the last attitude” he would be receiving while treating us like delinquents, meanwhile we paid in full and got absolutely no respect from him. This place is ridiculous and I wouldn’t suggest coming here for a good nights stay.
The front desk staff were incredible. They texted me several times the week prior to our stay to ensure we felt comfortable and our rooms were exactly as we requested. I mentioned we were there to celebrate my kids' birthdays and they even sent up a complimentary personalized birthday cake, card and balloons! The rooms were beautiful, very spacious and clean. We had a perfect stay! Thank you to Aline especially from the front desk for the amazing service.
The service here is horrendous. DO NOT STAY HERE!!! Room service line goes to voicemail at 8. Housekeeping also doesn’t answer. Front desk is rude. We could only stay 1 night as it was just unbearable.
My husband and I have stayed at this hotel a few times now. It is far the best out of the 4 we have been in. The room service is great and the staff are always friendly and have smiles on there faces.
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