We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

BEST WESTERN St Catharines Hotel & Conference Centre

Show Prices
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Professional photos
BEST WESTERN St Catharines Hotel & Conference Centre
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

386 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN St Catharines Hotel & Conference Centre
See the most recent reviews
Showing 372: English reviews
Grand Rapids, Michigan
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 July 2016

I was surprised that I was so disappointed in this hotel, as there are so many good reviews for it. when we arrived, both of the luggage carts that we tried to use had flat tires. I told the lady at the front desk as my husband was struggling to push ones across the lot and she kind of just... More 

Helpful?
1 Thank mamabear135
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. On behalf of the entire team, we apologize for not meeting and exceeding your expectations during your stay with us. We strive to provide superior service and in your case we failed to do so. Since your departure, we have finally received replacement tires for the luggage cart that should of been out of order... More 

ilderton
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2016

arrived 18;30 hrs checkin was swift & easy room clean & comfortable. lots of tv channels no problem with amounts of hot water for the shower, included breakfast was great lots of selection what was supposed to be hot it was hot & what was supposed to be cold was cold , checkout was swift & easy .

Helpful?
Thank clint s
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. We appreciate your feedback and will be sure to share your kind comments with the entire team. See you soon again. More 

Elizabethtown, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2016 via mobile

This was convenient to the highway with many restaurants that were walkable from hotel For Costco members , there is one so close ,it's almost shares the parking lot with the hotel The courtyard could use an update with supposed min golf ((????)) The complementary breakfast had a different special every am ( we were there for 4 breakfasts) coffee... More 

Helpful?
Thank nessfam
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. We appreciate your feedback and always look for areas we can improve our guests stay. Look forward to seeing you again soon. More 

Jarvis, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 July 2016

Very nice hotel. Conveniently located by major shopping district. Costco and Kia are right beside you! Amazing front desk staff during all shifts. Beautiful Lobby, clean rooms. Restaurant was very good as well! Continental Breakfast had many items to choose from. I would recommend this hotel if you need to stay in the area

Review collected in partnership with Best Western

Helpful?
Thank Tiffany V
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your kind comments on Trip Advisor. We appreciate you staying with us and will be sure to share your positive feedback with our team. Hope to see you soon again. More 

Roslindale, Massachusetts, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 July 2016

We all had a great time our cat was safe. The pools (CLEAN) are very good the staff was very friendly and helpful. The room was clean ,beds are GREAT. WI-FI was great we had 1 computer ,2 Surfaces and 2 iPODs and no problem . Bathroom was clean. Water was nice and HOT for showers. Breakfast was good staff... More 

Review collected in partnership with Best Western

Helpful?
Thank Barbara B
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Families love our amenities as you mentioned and our central location to all Niagara has to offer is a great perk for our guests. Hope you'll visit us again soon. More 

Swartz Creek, Michigan, United States
Level Contributor
85 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 July 2016

Staff is very friendly and accommodating. We needed a couple of extra towels and more coffee and had both very promptly. Wi-fi worked great. Room was very clean and nice looking. The continental breakfast was amazing. Many choices and a nice big room to sit and enjoy your breakfast with family. Has an indoor pool and hot tub and an... More 

Helpful?
Thank Teri M
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you Teri for sharing your stay with us. Hope you'll visit us soon. More 

Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2016 via mobile

An inexpensive stay at a convenient location. Staff were tremendously friendly, both at reception and In the restaurant. The outer facing balconies leave a bit to be desired in terms of view but if you are there for business or a quick trip, it really doesn't matter. The pool area is surprisingly beautiful. The breakfast was of good quality, and... More 

Helpful?
Thank Taylor G
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. Guests love our convenient central location to all attractions within Niagara region. We will be sure to share your kind comments with the entire team! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2016

Great hotel especially that the owner himself took time to assist in cleaning tables removing cutlery and crockery from the tables. He also found time to chat with us, that is an excellent Manager. Wait staff were excellent, and the cleaning crew were very pleasant and polite.

Review collected in partnership with Best Western

Helpful?
1 Thank megansI2265LC
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. Our entire team including owners take pride in our facilities to ensure our guests enjoy every minute of their stay with us. We will be sure to share your kind comments with our entire team! Thank you! More 

Regina, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 June 2016 via mobile

We were there for 5 days from the 21st of June to the 25th of June.can't say a bad thing about this hotel. It's very clean and friendly for the whole family. They the staff were always friendly and there to help you out with all your needs. You really could not ask for any more. We will be staying... More 

Helpful?
1 Thank riderblood
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your kind comments on Trip Advisor. We appreciate you staying with us and hope to see the whole family again soon. More 

Des Moines, United States
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 June 2016

We were on a tour to see Niagara Falls and stayed here for four nights. The staff was pleasant, friendly and helpful, especially in Wrigley's, where we had breakfast. The room was comfortable, even though our patio door faced the highway, we could not hear the traffic noise. The breakfast was the standard egg beaters, sausage, potatoes, pancakes, rolls, fruit... More 

Helpful?
Thank Carole M
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you Carole for your comments on Trip Advisor. We appreciate you staying with us and please visit us again soon. More 

104 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (84)
Viewed
Room/Suite (17)
Viewed
Hotel & Grounds (7)
Viewed
Dining (6)
Viewed
Bathroom (9)
Viewed
Pool/Beach Area (2)
Viewed
Family/Play Areas (1)
Viewed
Other (42)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (20)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (13)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near St. Catharines
York - Haig
Holiday Inn Hotel & Suites St. Catharines Conference Centre
Capri Inn
#1 of 7 in St. Catharines
418 reviews
Days Inn St. Catharines Niagara
#5 of 7 in St. Catharines
109 reviews
Show Prices
Show Prices
Show Prices
York - Haig
Comfort Inn
Comfort Inn
#4 of 7 in St. Catharines
79 reviews
Hilton Garden Inn Niagara-on-the...
#10 of 15 in Niagara-on-the-Lake
1,155 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Breakfast
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 

Additional Information about BEST WESTERN St Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
Region: Canada > Ontario > St. Catharines
Price Range: €78 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN St Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo, Hotels.com and HotelsforEveryone so you can book your BEST WESTERN St Catharines Hotel & Conference Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and other travellers.
4 questions
Ask a question

See all questions (4)

Questions? Get answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can try it , I had a bad stay not saying you will.”
 of 5 bubbles derekg946, 14 Nov 2016 | Read review
“if you are more than 3 in that room and want towels for everybody mention it at the front desk as you arrive.”
 of 5 bubbles leeze8, 14 Sep 2016 | Read review
“Executive wing has the most quiet rooms”
 of 5 bubbles , 12 Sep 2016 | Read review
“courtside rooms are very nice”
 of 5 bubbles Ren026, 30 Aug 2016 | Read review
“Second floor had a nice balcony”
 of 5 bubbles MarcelP891, 21 Aug 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay