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BEST WESTERN St Catharines Hotel & Conference Centre

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BEST WESTERN St Catharines Hotel & Conference Centre
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409 Reviews from our TripAdvisor Community

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Showing 395: English reviews
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Toronto, Canada
Reviewed 1 week ago

This is a hockey tournament hotel and very noisy. Lots of PeeWee's running up and down the halls at midnight. The security guard is busy as he is constantly telling kids and loud parents to keep it quiet. Don't like the "FF" charge that mysteriously showed up on my credit card (Facility fee?? You charge extra for the use of...

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Helpful?
1Thank Sadie280
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. We apologize for the issues you experienced during your stay with us. We strive to provide an enjoyable stay for all our guests and we failed to do so. We will review with our maintenance department to see if there is an issue with the height of your exterior door and what...

Pickering, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

Stayed to watch a couple days of the Curling championship. Staff were all super friendly. Enjoyed the breakfast and the gym facilities. Very convenient to downtown - about a $10 cab/uber. Right beside all retail amenities. The hotel does need upgrading but great staff make up for that.

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Helpful?
Thank Mike S
About Hotel's Favourite Review
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us during the Scotties Tournament of Hearts. We hope you enjoyed all the facilities and exciting amenities and shopping nearby. See you again soon.

Paris, Canada
Reviewed 2 weeks ago

We were at the Best Western for less than an hour and had a staff member rip a mini stick out of a child's arm that cause a bruise to form. It would have been nice if the staff dealt with the parents. I realized some hockey tournaments have some parents that are difficult but our party was respectful and...

Review collected in partnership with Best Western
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Helpful?
Thank Joanne H
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We strive for superior service and a comfortable stay for all guests. All groups are to sign our group code of conduct upon check in to ensure the safety of all guests. Our FF fee is in place for the...

WINNIPEG, Canada
Reviewed 3 weeks ago

SATISFIED TO VERY SATISFIED WITH OUR LENGTHY STAY. tHERE WERE NOT ANY NEGATIVE SURPRISES. We were in St.Catharines for over a week and with the free hot breakfasts, it was well worth the stay. Thanks to the staff.

Review collected in partnership with Best Western
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Helpful?
Thank gerryw180
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Please visit us again soon!

Newmarket, Canada
Reviewed 3 weeks ago

This is a nice hotel, that needs a little renovating in the rooms. It was clean and the beds were good. Reception area is quite nice. Breakfast is good. Staff is very friendly - both reception and housekeeping.

Review collected in partnership with Best Western
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Helpful?
Thank Kathryn S
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. We appreciate your feedback and look for ways to improve our overall guest satisfaction. Please visit again as we always have improvements planned for our property.

Ontario, Canada
Reviewed 4 weeks ago

After the front lobby.....it went down hill.....needs a much needed upgrade....lovely swimming pool area....staff very friendly and helpful....internet ...slow to non existent .....I have stayed in nicer BW for less money.......rooms are old and dated

Review collected in partnership with Best Western
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Helpful?
1Thank 34nancy
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your response on Trip Advisor. We take pride in providing a quality product and service to all our guests. Each year we plan for capital investments to stay current with our guests needs. This past year we've replaced all guestroom carpets and artwork and have plans to provide a fresh look to our guestrooms by adding new...

Iroquois Falls, Ontario
Reviewed 4 weeks ago via mobile

The front staff the friendliest and most helpful ever. The hotel is clean, quiet, well equipped and serviced. Parking is free and plentiful. The wifii is free and fast. Indoor pool is great! Free breakfast with coffee. Very great breakfast. This hotel is well located lived our stay

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Helpful?
Thank Northerners2005
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your feedback with us. We appreciate your business and look forward to seeing you again soon.

Reviewed 8 February 2017 via mobile

It was a get what you pay for kind of deal. Not bad, but not good. The room itself is okay. Bathroom clean. Not enough pillows given but I could have asked for more. The cleaning staff is relentless. I was knocked out with a Do not Disturb sign on the door and they still knocked and tried to open...

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Helpful?
1Thank Courtney G
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. We apologize for the disruption during your stay. We will work with our housekeeping staff to ensure this does not happen again. Please consider trying us again to see the changes we are implementing.

Ottawa, Canada
Reviewed 7 February 2017

Stayed here for my son's recent volleyball tournament - at first glance, my hopes were quite low, but the more I saw of this hotel, the more I was impressed. There's ample parking, and the location is convenient to the QEW and shopping, with a mall and multiple restaurants nearby, as well as a well stocked LCBO. For amenities, there...

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Helpful?
Thank BROWMI
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your kind feedback. We appreciate your business and look forward to seeing you again in the near future.

Reviewed 5 February 2017 via mobile

My 2 children bought shirts with their own money from Polo at the Outlet Collection and forgot them in the room. After check out, I called housekeeping the same day and they said nothing was turned in. The items were definitely stolen by the staff!

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Helpful?
Thank Karen M
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your recent review. On behalf of the entire team, we apologize for the inconvenience this may have caused. Unfortunately, we have no paperwork or information in our log books regarding your phone call or missing items. Perhaps the items were found in your luggage when you unpacked? While we have been in business for 40 years, this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 

Additional Information about BEST WESTERN St Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
Region: Canada > Ontario > St. Catharines
Price Range: €79 - €154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN St Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and other travellers.
5 questions
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Brocton, New York
3 months ago
york, pa

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Questions? Get answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to the Highway”
 of 5 bubbles Sadie280, 19 Mar 2017 | Read review
“They have second floor executive suits that are supposed to be nicer than their basic rooms”
 of 5 bubbles lac32342, 24 Jan 2017 | Read review
“Avoid pool side rooms as the chlorine smell is over powering”
 of 5 bubbles BrianSheen, 31 Dec 2016 | Read review
“Ask for a room with a NEW bed”
 of 5 bubbles LUGA27, 10 Dec 2016 | Read review
“You can try it , I had a bad stay not saying you will.”
 of 5 bubbles derekg946, 14 Nov 2016 | Read review
5 of 5