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BEST WESTERN St Catharines Hotel & Conference Centre

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397 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Chatham, Canada
Reviewed yesterday NEW

There was an issue with shower taps but was rectified immediately Extremely accommodating to make us comfortable after checking out while waiting for our bus The hot tub and pool area was very comfortable and clean The in house restaurant a little overpriced for a pizza but did have lots of specials Great ambiance and sport screens Hotel location was...

Review collected in partnership with Best Western
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Helpful?
Thank cheryldR5816LB
Ontario, Canada
Reviewed 1 week ago

Didn't even get here. Wouldn't allow my 3 shih tzu. Cleaner than most children and quiet. I don't allow barking they travel everywhere with us. I've never encountered a problem with booking like I've had in this city . Two couples with shih tzu trying to visit overnight and spend tourism dollars there. Very disappointing. Need to get in the...

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Helpful?
Thank bykrchyck
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

I do apologize for any misunderstanding that may have occurred with your potential stay with us. Please be advised that we are a pet friendly hotel, and we have many returning guests that stay with us for this reason. We do charge a minimal pet fee of $20.00 per night/per room plus taxes (for additional cleaning) and not per pet....

Reviewed 1 week ago via mobile

Came here for a hockey tournament with several teams. The hotel actually told us they won't accommodate us and serve breakfast earlier so we can have it before kids play hockey. Paid for that breakfast and was counting on it but I guess will have to look for somewhere else in the morning because they won't serve it early enough...

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Helpful?
Thank Chris W
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

We do apologize for not exceeding your expectations. However, our breakfast times are 6:30-9:30 am Monday through Friday and 7-10 am on weekends and Holidays. This was not a matter of not wanting to accommodate your team, but one of not having adequate notice of yours needs in order to staff earlier to accommodate you. I do apologize for any...

London, ON
Reviewed 2 weeks ago via mobile

Really old beds...you could feel the springs; paper thin walls; you could hear the plumbing from every other room; "full breakfast" didn't look full of flavorful; and to top it all off, I was scalded and frozen about 8 times throughout my shower. Awful stay!

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Helpful?
2Thank shadow1972London_ON
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

On behalf of the management and staff, we apologize for the poor experience. We are always replacing beds and will review the room you stayed in to ensure it is replaced immediately. We are also working with our maintenance team to resolve the hot water issue in your particular room. Hope you will visit again.

Toronto, Canada
Reviewed 2 weeks ago via mobile

Seamless check in and out. Nice breakfast with eggs, sausage and hot chocolate (my favourite breakfast treat). Nice indoor pool and free parking is a plus. It is definitely a place to come back and to recommend.

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Helpful?
Thank andremoysescardoso
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay. See you again soon.

Port Stanely
Reviewed 2 weeks ago

When we arrived the pool and hot tube were closed for regular cleaning. It was closed from 5pm until 7am. Why they didn't do this in off hours is beyond me. No mention on web site. In all fairness I must mention that the manager did give us a food voucher for the restaurant. We stayed in room 207. It...

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Helpful?
2Thank Brian S
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We regularly require by the health department to shut down pool for regular maintenance and up keep. It is a difficult decision to find the best time to do this while not interrupting our guests stay. We will review your...

Halifax, Canada
Reviewed 2 weeks ago

We stay here every time we are in town. The breakfast is lovely, varied, and served in the hotel's restaurant. The hotel has recently been extensively renovated and upgraded. Be sure to bring your bathing suit. The chef's soups are amazing. I personally love the veggie nibbles plate and his beef dip.

Review collected in partnership with Best Western
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Helpful?
Thank Alan D
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you Alan for your comments on Trip Advisor. We appreciate your business and look forward to seeing you again.

London, ON
Reviewed 3 weeks ago

On the plus side, the place was clean. But the beds were so uncomfortable, it was hard to see any positives when your back has been sore for days now (and we only slept there one night). We had hoped to extend our stay and take advantage of some of the facilities but another night on those mattresses was out...

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Helpful?
2Thank s2math
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your experience. On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We pride ourselves on delivering superior service and comfortable stay and we failed to do so. We are currently in the process of upgrading all our beds and will definitely look into the noise travelling through the room as...

Ottawa
Reviewed 4 weeks ago

This was a great location for another tournament we were attending. Great restaurant inside the hotel, great breakfast included with lots of seating, you don't feel like you are steeping on others toes.

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Helpful?
Thank Traveling_gemini77
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. Glad you enjoyed your stay and look forward to welcoming you back soon.

Phoenix, Arizona
Reviewed 4 weeks ago

Conveniently located to the highway and surrounding restaurants and attractions. It was busy during my visit with what seemed to be several kids Sport Teams with their families but everything was well-handled by the hotel staff. The free breakfast had a good selection that was regularly updated by the staff given the presence of a lot of hungry kids.

Review collected in partnership with Best Western
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Helpful?
Thank JWPhoenix
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. We appreciate you staying with us and look forward to welcoming you back soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 

Additional Information about BEST WESTERN St Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
Region: Canada > Ontario > St. Catharines
Price Range: €76 - €137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN St Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and other travellers.
5 questions
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Brocton, New York
24 days ago
york, pa

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Questions? Get answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid pool side rooms as the chlorine smell is over powering”
 of 5 bubbles BrianSheen, 31 Dec 2016 | Read review
“Ask for a room with a NEW bed”
 of 5 bubbles LUGA27, 10 Dec 2016 | Read review
“You can try it , I had a bad stay not saying you will.”
 of 5 bubbles derekg946, 14 Nov 2016 | Read review
“if you are more than 3 in that room and want towels for everybody mention it at the front desk as you arrive.”
 of 5 bubbles leeze8, 14 Sep 2016 | Read review
“Executive wing has the most quiet rooms”
 of 5 bubbles , 12 Sep 2016 | Read review
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