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Hilton Garden Inn Ottawa Airport

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#4 of 66 Hotels in Ottawa
Certificate of Excellence
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Hilton Garden Inn Ottawa Airport
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906 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Ottawa Airport
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Showing 886: English reviews
Ottawa, Canada
1 review
Reviewed 10 May 2016

My wife and I thoroughly enjoyed our stay. Your facilities were clean and very comfortable. The staff in various departments were friendly and willing to meet our needs. It was a great refreshing stay!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bryan C
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

It is so nice to hear that you and your wife had a refreshing stay. We want our guests to relax and unwind while staying with us. Our pool, hot tub, and lounge area are all geared to help with that. More 

Thornhill, Canada
2 reviews
Reviewed 10 May 2016

just need the area to be more easy accessiable to places but there always buses to and from grayhound. i like the extra thing they gives thugh should be more of a toothpase and disposiable toothbrush for people who stay would be nice , i do like the extra comb for people

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank cindy w
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for staying with us. Given our location close to the airport, there is great bus service all around the city at good frequency. We have a few items complimentary should you have forgotten something as you mentioned. We also have a Pavilion Pantry where we sell many more items you may need including, medicine, nylons and snacks. More 

winnipeg
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 May 2016

the Hilton Garden Inn Ottawa Airport location could not be beat for it is minutes away from the airport with shuttle service - the staff made sure all conference attendees were well taken care of and often even upon seeing us asked and made sure all is well -- when I mentioned internet connection problem in their business room -... More 

Helpful?
Thank iabol
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for your review. We do several hundred meetings and events every year and so we definitely focus on our level of service in this area because we enjoy all the repeat customers that is brings us. We are so pleased we were able to help More 

Grand Rapids
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2016

the hotel is in a great location ... close to airport and excellent access to Ottawa venues. The new Hilton dial-in beds are awefull and don't allow for a restful night. All else was darn good ... change those crappy beds out please

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank C B
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for your feedback. We understand that the comfort dial beds are not for everyone. Some people love them, while others to not. With this in mind, we have rooms with the comfort dial bed and those without, so next time you stay with us, feel free to request a room without More 

Ottawa, Canada
1 review
Reviewed 6 May 2016

Use this hotel traveling back and forth when flights arrive after six or leave early morning. Great shuttle service to and from airport. Rooms feel like you are at home. Restaurant has great variety, something to please each pallet.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank joanne_c6941
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

We are happy to be your home away from home and we are pleased you get to enjoy our food offerings as well as our 24 airport shuttle. We look forward to seeing you again on your next travels. More 

Burlington, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2016

You can't beat this airport location. I have stayed here numerous times and I am always impressed with the staff and the level of service i recieve. The service is what keeps me and my colleagues coming back again and again. I would have no concerns in recommending this hotel to anyone.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul C
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you so much Mr. C We always love when regular guests share their experiences. We are always happy to have you back. More 

Ottawa, Ontario
1 review
Reviewed 5 May 2016

When I come for business in ottawa . I will always stay at the same hotel! Jessica at front desk is very natural and comfortable at what she does. Breakfast staff is very welcoming and helpfull with me at anytime !

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank rkabrita
Georgetown, Ontario, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 May 2016

I was pleasantly surprised with our stay. Our room 314 was near the elevator, clean and spacious. The staff were very friendly and helpful. I used their gym on the main level in the morning and it was very clean and just what I needed. Apparently there is a new gym on the basement level but I didn't visit it.... More 

Helpful?
Thank Vicky D
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Great news how you enjoyed your stay. We are pleased to offer many great complimentary amenities such as those you mentioned and many more. We believe in value for your stay and great customer service. More 

Iqaluit, Canada
1 review
Reviewed 4 May 2016

Travelling home to Iqaluit, I needed a place to stay for the night. Wow... I was very happy with this choice. The Hilton Garden Inn was very close, very affordable and offers amazing service. I had a single King room and was pleasantly surprised by the size and tasteful décor. The complimentary breakfast in the morning was better than any... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mickey M
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

We are pleased you enjoyed your stay. Just to be clear for future travelers reading this, we do not offer a complimentary breakfast to all guests. It is something reserved for our Hilton Honors Gold and Diamond guests. There is also a bed and breakfast package where breakfast is included in the pricing. Stay warm in Iqaluit. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 May 2016

I had stayed at the Hilton Garden Inn a few times before and had nothing to complain about. Nice hotel and good value. This time was quite different, I echecked-in and picked room #100, first one that was offered to book. When Ingot to the front desk I ask if it was a quiet room as I got there after... More 

Helpful?
Thank 774mathieud
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for your feedback. We are extremely sorry that after a long day of travel. you did not enjoy your stay. We have taken your feedback and used it as a training opportunity to ensure staff are providing the most accurate information possible. We have reached out to you in order to try to make things right with your... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 

Additional Information about Hilton Garden Inn Ottawa Airport

Address: 2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada
Region: Canada > Ontario > Ottawa
Price Range: €94 - €173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Travelocity, Hotels.com, Booking.com, HotelTravel.com and Priceline so you can book your Hilton Garden Inn Ottawa Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton
Hotel Style:
#2 Family Hotel in Ottawa
#4 Business Hotel in Ottawa
#4 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Ottawa Airport staff and other travellers.
11 questions
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Questions? Get answers from Hilton Garden Inn Ottawa Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Easy access to Airport, rooms near elevators or iceroom are louder.”
 of 5 bubbles jaykodali, 3 Dec 2016 | Read review
“Rooms are large with lots of open space.”
 of 5 bubbles Kpauld, 17 Oct 2016 | Read review
“Ask for in depth instructions on how the AC/heating system works”
 of 5 bubbles 33Anonymous, 6 Sep 2016 | Read review
“Make sure that when you book in line you are well educated. Otherwise you are at the mercy of the staff in the hotel .”
 of 5 bubbles lolaharvey24, 23 Aug 2016 | Read review
“Upgrade to a deluxe room for space, space, space - well worth it!”
 of 5 bubbles 894LouiseC, 15 Aug 2016 | Read review
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