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Hilton Garden Inn Ottawa Airport

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#6 of 66 Hotels in Ottawa
Certificate of Excellence
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Hilton Garden Inn Ottawa Airport
Hilton Garden Inn Ottawa Airport
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927 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Ottawa Airport
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Showing 905: English reviews
Londo, Canada
Reviewed 6 June 2016

I was late for my meeting because the call centre did not advise me a 3rd party form was required. The lady that checked me in offered no action plan to assist me even though she knew I had a meeting. The restaurant staff if ditsy and blind. I had to ask 2 other waitresses to get mine so I...

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Helpful?
1Thank Lisa D
Ohio
Reviewed 4 June 2016

The staff were amazing. A manager who helped me with setting up a call for lost luggage remembered me on my last night and asked how my stay went and if there was anything they could do to improve. There wasn't anything I could tell her that needed improvement. The cookies at the front desk in the evenings were very...

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Helpful?
Thank alwweb
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

We are pleased you enjoyed your stay. We are glad you enjoyed the 8th floor. You will be pleased to know that all floors are that open, bright and with high ceilings. We are so pleased that our team remembered you. This is something we are always aiming to do.

Toronto, Canada
Reviewed 3 June 2016

Great place to stay near the city but the room service was quite disappointing! The pool was small but the pool area was very nice and everything was very clean during our stay. The front desk staff were very friendly and informative. I would definitely recommend this hotel to anyone looking for a hotel near the airport and near the...

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Helpful?
Thank Brie W
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

We are sorry to hear you were not completely satisfied with your room service order. We would love to hear from you in order for us to find out more information regarding this matter. Feel free to call us to discuss. We are glad you enjoyed all other aspects of your stay and we hope to welcome you back to...

Massena, New York
Reviewed 2 June 2016

We stayed at the Hilton Garden Inn at the Ottawa airport this past weekend where we went to see Carrie Underwood in concert. The hotel was not originally a Hilton Garden Inn because it did not have the standard look for those hotels, but it was a beautiful hotel. the rooms were huge and our room had 2 queen beds,...

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Helpful?
Thank travelcrazy51
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

First off, we sure hope you got to enjoy such a wonderful concert. In regards to the hotel being a Hilton Garden Inn, it most certainly was built as just that. Recently all Hilton Garden Inn's have been undergoing a lobby transformation which has drastically changed the look and feel of the lobby. It is much more warm, welcoming and...

Reviewed 2 June 2016

A really nice hotel located at Ottawa Airport in Canada. A short drive to Downtown and Gatineau park! Excellent staff and great service. Large rooms good internet wifi everything just works. Lobby is nice. Restaurant is good. Free parking. It is all good.

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Helpful?
Thank irenecX7694VT
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for spreading the word about our great hotel. This will allow even more people to experience it for themselves.

Saskatoon, Canada
Reviewed 31 May 2016

Nice place, great staff, close to airport. Restaurant was good and service excellent. Room was nice but for a TV more fitting of a bathroom than the main room. Don't bother with a movie...too small to really see...Good stay otherwise.

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Helpful?
Thank scottwY7173YD
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Thank you for your review. I think it is a question of optical illusion because our rooms are so big. The TV's are standard hotel size at 32 inches but because the rooms are so large, it gives the feel that they are very small. We are glad you enjoyed your stay otherwise.

Vancouver, Canada
Reviewed 30 May 2016

Excellent Rooms and wonderful staff that made sure that everything that was requested for our business sessions was followed up and completed. Thank you for a great stay, we look forward to coming back!

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Helpful?
Thank Margie S
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

We look forward to your return as well.

Brantford, Canada
Reviewed 26 May 2016

We went to Ottawa for a family reunion, almost every hotel downtown was booked and we were on a search for somewhere to stay with 2 adults and 2 kids with pool . We were able to get a room at the Hilton, not knowing what it really looked like and how far it was from the events we were...

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Helpful?
Thank brian m
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

Sounds like you had a wonderful family reunion trip and got to explore some of what Ottawa has to offer. We look forward to your return visit with us.

Harbour Grace, Canada
Reviewed 25 May 2016

Convenient location right next to the airport. The price was right. Super clean room and friendly staff. Enjoyed the bar food, drinks and breakfast. Free shuttle bus to and from airport was a bonus for sure! Enjoyed our stay we will stay there again.

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Helpful?
1Thank 963lindsaym
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

It is so nice to see review after review that indicates that guests will return. The only thing better then a guest returning is you telling others about it. Thank you so much for your review. See you soon

Whitby, Canada
Reviewed 25 May 2016

Very clean hotel, pleasant staff. Room was ready for us when we got there. Free Parking. They offered to lengthen our stay for an hour if we needed it. I would recommend this hotel to anyone needing a hotel close to the airport. They offer a shuttle service to and from as well.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Ian M
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review

We are delighted you enjoyed the hotel and our services. We hope you make it back to Ottawa again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 

Additional Information about Hilton Garden Inn Ottawa Airport

Address: 2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada
Region: Canada > Ontario > Ottawa
Price Range: €96 - €171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Booking.com, Hotels.com, Priceline and Travelocity so you can book your Hilton Garden Inn Ottawa Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton
Hotel Style:
#2 Family Hotel in Ottawa
#4 Business Hotel in Ottawa
#4 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Ottawa Airport staff and other travellers.
14 questions
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Questions? Get answers from Hilton Garden Inn Ottawa Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Easy access to Airport, rooms near elevators or iceroom are louder.”
 of 5 bubbles jaykodali, 3 Dec 2016 | Read review
“Rooms are large with lots of open space.”
 of 5 bubbles Kpauld, 17 Oct 2016 | Read review
“Ask for in depth instructions on how the AC/heating system works”
 of 5 bubbles 33Anonymous, 6 Sep 2016 | Read review
“Make sure that when you book in line you are well educated. Otherwise you are at the mercy of the staff in the hotel .”
 of 5 bubbles lolaharvey24, 23 Aug 2016 | Read review
“Upgrade to a deluxe room for space, space, space - well worth it!”
 of 5 bubbles 894LouiseC, 15 Aug 2016 | Read review
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