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The Westin Ottawa

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#6 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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The Westin Ottawa
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1,956 Reviews from our TripAdvisor Community

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Showing 1,828: English reviews
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Pembroke, Canada
Reviewed yesterday NEW

This is my letter to the hotel: Thank you for another great stay at the Westin. It has always been my favourite hotel. And once again, from my contact with Allison Phillimore, to arrival at the front desk and to the Housekeeping on the 18th Floor, the service is impeccable , the room relaxing and comfortable and the food delicious....

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Thank 51mother
Toronto, Canada
Reviewed 2 days ago NEWvia mobile

I was struggling this evening, trying to push through crowds and get to the front doors so I could grab a cab and head to the train station to catch the last train home to Toronto after a quick business trip to Ottawa. The gentleman at the door offered to take me in the hotel vehicle, and his colleague grabbed...

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Thank PoliticoHeather
Reviewed 3 days ago NEWvia mobile

I was at the Westin on business. The staff couldn't do enough to help us with luggage, quick check in, and help us in and out of cabs. This was beyond expectations. However, I was very surprised to get in the room and realized that the two twin beds both looked like someone had been sleeping on top and had...

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1Thank Lawandreann
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Lawandreann, Thank you for your feedback, I'm happy that our staff provided you with helpful service. However, I am disappointed to hear that your guest room was not up to standard and that your colleagues did not receive their wake up calls. We do apologize for the inconvenience, and will be checking in and discussing this with our team....

Reviewed 3 days ago NEWvia mobile

Our check in was a great first impression that was solidified throughout our stay. We travelled with our small dog and were delighted to see that the Westin has a dog in the lobby as a part of an adoption program with the Ottawa humane society. "Elvis" looked very happy with all of the visits and we hope he finds...

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Thank Stacey G
Reviewed 4 days ago NEWvia mobile

Excellent customer service at the Westin. Our check in was so easy and comforting knowing our request of a baby crib was received and already in our room! We ordered room service for dinner, it was quick and food was really good. Room 1114 had an amazing view and was very clean. Both restaurants were wonderful with service and food....

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Thank Kelly L
Ontario
Reviewed 4 days ago NEW

We hoped to go skating on the canal, however it was closed due to being warm outside. The hotel staff was very apologetic about this (even though not their fault of course). We got there at 2:40 and our room wasn't ready so waited about 10 minutes. Due to the wait they upgraded us to the 22nd floor with a...

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Thank Kizy
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Kizy, Thank you for your feedback. I am delighted you had an excellent stay with us and that you enjoyed your upgraded room! I'm also happy to hear you took advantage of our central location, we hope you had ample time to explore. Thank you for your comments regarding the pool, I will be sure to pass this on...

Peterborough, Canada
Reviewed 6 days ago NEWvia mobile

I was here for 2 nights for business and was impressed with this hotel. Location was great for some quick shopping and meeting venues were good. Room was very nice and I liked the gym. The high point actually for me was the food, which was good throughout my stay

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Thank travelmom2012
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear travelmom2012, Thank you for your feedback! I am delighted you had an excellent stay with us and that you enjoyed our cuisine. I will be sure to recognize our Culinary Team for this! We hope to see you again! Be well, Ross M General Manager

Alberta, Canada
Reviewed 1 week ago NEW

Overall I really enjoyed my stay at the Westin Ottawa. I would stay here again. The one significant annoyance is their elevators. I was at the Westin for a conference. When a large number of people leave a conference session you often had to wait 10-15 minutes for the elevators. This was particularly frustrating as many of us were staying...

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Thank f0restspirit
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear f0restspirit, Thank you for your candid review. I am pleased that you enjoyed your stay with us, but would like to apologize for the elevator wait times. I'm going to be passing on your suggestion regarding the stairs to our operations team for discussion. We always appreciate feedback and suggestions, as it helps us enhance and improve upon the...

San Francisco, California
Reviewed 1 week ago

Great location in downtown Ottawa overlooking the Parliament. This hotel has good "bones": large rooms, friendly Canadian service, follows the Westin playbook well, 24/7 gym, etc. Nonetheless, for the relative high price it is starting to show its age in terms of style, décor, etc.

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Thank mojo2018babushka
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear mojo2018babushka, Thank you for your feedback. I am pleased that you enjoyed our location and service. I have taken notes of your comments and will be sharing them with our team. We hope to see you again! Be well, Ross M General Manager

Reviewed 1 week ago via mobile

Excellent customer service from every staff we met during our stay. Convenient location to all major attractions in downtown. Room is newly renovated and quite modernized. The pool is not the best. Didn't try the restaurant although it's highly rated. Will definitely come back in the future.

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Thank Tony H
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review

Dear Tony H, Thank you for taking the time to review our hotel! The best feedback we can receive is that our associates have provided our guests with excellent service and that they will be returning! We look forward to seeing you again! Be well, Ross M General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Daly's
Daly's
Cuisines: Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 

Additional Information about The Westin Ottawa

Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: €145 - €376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
Reservation Options:
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin
Hotel Style:
#2 Business Hotel in Ottawa
#2 Luxury Hotel in Ottawa
#2 Green Hotel in Ottawa
#6 Family Hotel in Ottawa
#6 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Ottawa staff and other travellers.
10 questions
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5 months ago
Ann Arbor, Michigan
over a year ago
Saint Albans, Vermont
over a year ago

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Questions? Get answers from The Westin Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“SPG floors are great - I carry a member card”
 of 5 bubbles 51mother, 25 Feb 2017 | Read review
“Request a room away from the elevators. I had a room facing the Rideau Canal and really enjoyed the view.”
 of 5 bubbles f0restspirit, 19 Feb 2017 | Read review
“higher floors with views of the canal etc”
 of 5 bubbles cossyann, 8 Feb 2017 | Read review
“canal view”
 of 5 bubbles nianigil, 8 Feb 2017 | Read review
“Our room was on the 18th floor and was quite spacious and quiet.”
 of 5 bubbles Karenhoneybrook, 22 Jan 2017 | Read review
5 of 5