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Sheraton Ottawa Hotel

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#22 of 67 Hotels in Ottawa
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Ottawa Hotel
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691 Reviews from our TripAdvisor Community

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Showing 619: English reviews
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Spokane, Washington
Reviewed 4 days ago NEWvia mobile

Under some remodeling which if definitely needs. Everything from the lobby the hallways and the rooms need a facelift. Decent location and very close to the parliament building. Wasn't overpriced but not what to expect from a Sheraton. I am sure once the renovation is complete their rating will improve.

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Helpful?
Thank Bermanfiver
SheratonOttawa, Front Office Manager at Sheraton Ottawa Hotel, responded to this review

Greetings Bermanfiver, Thank you for your feedback regarding your most recent stay at the Sheraton Ottawa Hotel. We are thrilled to hear our hotel met your location needs at the right price! During the last few months we have begun our re-modernization project; beginning with elevators and then moving to the lobby area and guest rooms. This is all in...

Newcastle
Reviewed 1 week ago via mobile

We came to Ottawa to celebrate our wedding anniversary and enjoy Winterlude! This trip has been incredible!! The Sheraton Hotels customer service is beyond reproach. They checked us in quickly to our Club Level room. Very friendly and helpful. We didn't like our room location only because it was beside the service elevator. So they promptly moved us up a...

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Helpful?
Thank SBishop18
Ontario, Canada
Reviewed 2 weeks ago

This is not a standard Sheraton property. Rooms and bathrooms need renovation.Service and cleanliness are excellent. Hotel's cdation is okay but a little far away from Byword market compared to Westin. Free buffet breakfast is a bonus.

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Helpful?
Thank nianigil
SheratonOttawa, Front Office Manager at Sheraton Ottawa Hotel, responded to this review

Greetings Nianigil, Thank you very much for taking the time to share your experience regarding your most recent stay at the Sheraton Ottawa. We are very pleased to hear you found the hotel service and cleanliness to be excellent and we will certainly share your feedback with our associates! During the last few months we have begun our re-modernization project;...

Canada
Reviewed 4 weeks ago via mobile

This hotel is just two or so blocks from Parliament Hill and Rideau Canal. The Byward Market is about a 10-15 minute walk. I stay at this hotel about once a month and I really like it because the staff are nice. The only issue that I have with it are the elevators. It seems like it is taking them...

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Thank DrS3LA
Ottawa, Canada
Reviewed 5 January 2017

Made our reservations using Booking.com. The price was not bad at 299.00 and that included a breakfast in the dining room. You cant beat the location if you are going to the fireworks on Parliament Hill. The staff were excellent and the bed was very comfortable. The rooms are a little dated but I believe they are in the process...

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Thank Dowcom
Toronto, Canada
Reviewed 4 January 2017 via mobile

Terrific hotel, great staff, nice rooms. Elevator was slow due to construction, but all round it was great. Valet parking has in/out privileges and fairly priced at 26/night. Really enjoyed our stay-very comfortable.

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Thank 766Traveller
Thunder Bay, Canada
Reviewed 14 December 2016

Good hotel for business but overpriced and a bit too far from main attractions to be a good tourist hotel - about a 10min walk to Rideau Centre, Parliament, Byward, etc. We came in around midnight and asked about getting something to eat and were directed to a Macdonald's because everything in the hotel was shut down and it isn't...

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Thank Deborah S
Whitehorse, Canada
Reviewed 10 December 2016

First time at this property and it did not disappoint. Quick, friendly check-in, large, quiet room, comfy linens, free in-room water and an in- house restaurant with some unexpected menu items this place had it all. Look forward to their renos to be complete to see this unexpected diamond shine even more in downtown Ottawa!

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Thank Yukon Landcruis... R
Oakville, Canada
Reviewed 1 December 2016

I was in town for a 3 day meeting and my family came along with me. We are just impressed with the service particularly Elisabeth, who remembered us even though she was not the one who checked us in. She is very attentive that she even noticed how my son picks up a card every time he is in the...

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Thank Kabogadil
Canada
Reviewed 1 December 2016

Comfortable rooms, no issue with the elevators. Check in was quick and efficient and very friendly. Sure the rooms are a touch on the dated side, but the service and staff made up for it this time. Will definitely recommend for a good stay central to the city.

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Thank LongWayAcross

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 

Additional Information about Sheraton Ottawa Hotel

Address: 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
Region: Canada > Ontario > Ottawa
Price Range: €108 - €304 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Sheraton Ottawa
Ottawa Sheraton
Hotel Style:
#13 Family Hotel in Ottawa
#19 Business Hotel in Ottawa
#21 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Ottawa Hotel staff and other travellers.
7 questions
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Cicero N Y
8 months ago
Glasgow, United Kingdom
4 months ago
over a year ago
Toronto, Canada

See all questions (7)

Questions? Get answers from Sheraton Ottawa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King room I had was very roomy.”
 of 5 bubbles 525geraldinec, 1 Dec 2016 | Read review
“We were on the 15th floor and could not hear any noise from outside.”
 of 5 bubbles SueAncrum, 27 Nov 2016 | Read review
“away from noisy elevators”
 of 5 bubbles bubbelbine, 31 Oct 2016 | Read review
“If SPG, ask for a club floor”
 of 5 bubbles 24jeffreyk, 13 Oct 2016 | Read review
“Ask for a room away from the road as the room we had was a little noisy since it was overlooking Albert Street.”
 of 5 bubbles MungoDM, 2 Oct 2016 | Read review
5 of 5