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Novotel Ottawa

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1,348 Reviews from our TripAdvisor Community

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Showing 980: English reviews
Vancouver Island, Canada
Reviewed 8 December 2014

Had to go to Ottawa on short notice and usual places I stay were fully booked so stayed here for the first time. Conveniently located as noted in other reviews. Service was minimal. As I arrived after midnight, my name had "disappeared" from that night's reservations but that was fixed. The next night the person on the desk was unable...

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Helpful?
Thank Harry J
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Harry J, Thank you for taking the time to review your recent stay with us. Please allow me to express my sincerest apologies that your stay did not meet your expectations. We are currently in the process of planning our upcoming renovations and we are taking all of our guests' recommendations into considerations. Therefore, your feedback is very much...

Ottawa
Reviewed 3 December 2014

I stayed at the Novotel Ottawa while travelling on business in November 2014. This hotel appears to be trying hard to be trendy and modern but misses the mark in many ways. I started out in a room on the 5th floor with 2 double beds. There were heavy cobwebs hanging from the ceiling and a shirt left from a...

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3Thank Go2Girl
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Go2Girl, Thank your for taking the time to provide us with feedback concerning your recent stay at Novotel Ottawa. Please allow me to express my sincerest apologies about the shortcomings you experienced in terms of cleanliness. This is not that standard practice here at Novotel. We strive ourselves on being a very clean hotel, so it is my hope...

19Sam65
Reviewed 3 December 2014

I was in Ottawa for business and my company booked me into the Novotel. When I checked in, I asked for a quiet room away from the elevators. I went to bed at 9:00 pm and was awoken at 10:00 pm by the conversation in the room next door. As best I could tell, the guests were having a normal...

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Helpful?
Thank 19Sam65
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear 19Sam65, Please allow me to express my sincerest apologies that your stay did not meet your expectations. I am very sorry that your issues were not resolved during your stay. This level of customer service is not the standard practice at Novotel Ottawa and I do take your feedback very seriously. I would very much appreciate if you could...

Reviewed 2 December 2014 via mobile

The hotel is located across the road from the rideau centre and about a 5 minute walk to the byward market. The staff at the hotel were professional but I didn't find them very friendly. There was no fridge located in the room, which was inconvenient as there were no vending machines in the hotel. The doors to the bathroom...

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1Thank Jenaust
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Jenaust, Thank you for taking the time to review your recent stay at Novotel Ottawa. I am so happy to hear that you enjoyed your stay with us. It is a pleasure to read such positive feedback from a Trip Advisor Senior Contributor. We are currently in the process of replacing our mini bars with mini fridges for personal...

Vancouver, British Columbia
Reviewed 27 November 2014

Review collected in partnership with Accorhotels.com
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1Thank C L
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Algarrobo, Chile
Reviewed 26 November 2014

Came for a small conference in September 2014. Hotel rooms are on the small size but just fine for what we needed. Conference facilities, on the other hand, left us disappointed. We were in the Red Room and it just was large enough to fit our group of about 50 people. However, there is a big post in the middle...

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2Thank BikeMike1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear BikeMike1, I appreciate you taking the time to review your recent stay at Novotel. Please let me express my sincerest apologies that your experience did not meet your expectations. Thank you for bringing the issues you encountered in the Red Experience Room to my attention. I am glad to hear that the bedrooms did at least meet your needs....

Toronto
Reviewed 25 November 2014

I just returned from a five-night stay here while I attended a conference hosted at the Westin. I had a king room on the 5th floor and it was comfortable (beds very comfy), the bathroom was spic and span and looked recently updated - nice! Linens were what I expected for this level of hotel - fluffy and soft and...

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Helpful?
Thank Anna67
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Anna67, Thank you sharing you wonderful comments about the Novotel Ottawa. It is a pleasure to read such positive feedback from a Senior Contributor. I will share your comments with the staff. Your description of the room is very thorough, so I am sure that your review will be very helpful to many travelers. I would like to apologize...

Montreal
Reviewed 23 November 2014

I stayed at the Novotel Ottawa while attending a conference being held at the neighbouring Westin. The Novotel was convenient and very comfortable, though not cheap by any means despite the conference rate. My room was a "king suite" with a separate bedroom, very nicely furnished and equipped, with a very good small capsule-type coffee maker. The hotel's green policy...

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1Thank dgqc
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear dgqc, Thank you for taking the time to review your recent stay at Novotel Ottawa. It is a pleasure to read such positive feedback from a Trip Advisor Top Contributor. I will share your wonderful comments with the staff; I am sure that this feedback will serve as an encouragement to all of our staff as we strive to...

Edinburgh, United Kingdom
Reviewed 18 November 2014

I had a great stay here. There is a construction site opposite the hotel but the hours of daylight mean that they don't start too early and finish late, so it did not bother me in the slightest. I had a very comfy bed, great service from the staff and a great breakfast. There wasn't as big a choice as...

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1Thank Gemma B
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Gemma B, Thank you for sharing you wonderful comments about Novotel Ottawa. It is a pleasure to receive such positive feedback from a Senior Reviewer. I am so glad that you enjoyed your stay with us. We look forward to welcoming you back to Novotel Ottawa in the near future. Rafael Ballester General Manager Novotel Ottawa

Shapleigh, Maine
Reviewed 16 November 2014

I was in Ottawa for a tradeshow at the Westin and chose to stay offsite to save a little money. This hotel is located right behind the the Westin and gives the guest easy access to the Mall and the By-Way which has great meal choices. The staff was friendly and professional in every instance. I chose a breakfast plan...

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1Thank Meme1960
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Meme1960, Thank you for taking the time to review the Novotel Ottawa. I cannot apologize enough for the issues you encountered with the parking garage and being hassled for money. As it is true that it is hard for us to control what happens in the surrounding area, in no way should we be letting these people follow you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Albion Rooms
The Albion Rooms
Cuisines: Canadian, Bar, Contemporary, Gastropub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 

Additional Information about Novotel Ottawa

Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: €104 - €286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Reservation Options:
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Hotel Style:
#9 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ottawa staff and other travellers.
14 questions
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Wrentham, Massachusetts
over a year ago
Montreal, Canada

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Questions? Get answers from Novotel Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms near the elevator if you want quiet.”
585gordc, 13 Apr 2017 | Read review
“Take your spouse and hang out at the Albion rooms for cocktails!!!”
MedicmanOttawa, 9 Apr 2017 | Read review
“Rooms higher than third floor might be quieter; heard the dumpsters being emptied at 6:40 a.m.”
515madameb, 20 Feb 2017 | Read review
“Corner suites are larger with wider windows”
tennisanyone2017, 11 Feb 2017 | Read review
“Not the 5th floor as the pool and exercise room is located on 5th.”
S7706MFjeffw, 21 Jan 2017 | Read review
5 of 5