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ARC The Hotel

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Traveller (195)
Room & Suite (279)
Dining (20)
Overview
  • Excellent41%
  • Very good37%
  • Average14%
  • Poor6%
  • Terrible2%
Travellers talk about
AMENITIES
Free Internet
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,344)
There are newer reviews for ARC The Hotel
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1,257 results
Traveller rating
498
465
180
77
37
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498
465
180
77
37
Show reviews that mention
All reviewsboutique hotelglass of sparkling winevalet parkinggreat boutiqueslater streetdowntown ottawabyward marketrooms are smallbottled waterparliament hillvalet servicebusiness districtqueen roomcomfy bedcentral locationupon checkmajor attractions
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21 - 25 of 1,257 reviews
Reviewed 14 June 2018

ARC the hotel is an okay hotel location in the financial district/downtown area of Ottawa. The rooms are okay size but definitely doesn't feel spacious. Worse than that, because of the colour motif and most views, it feels very dark and cramped for the most...More

Thank Project86
Response from Frank L, Front Office Manager at ARC The HotelResponded 15 June 2018

Dear Project86, I would like to thank you for leaving us a review. We appreciate our guest's feedback, I am sorry to hear that our hotel did not meet all your expectations. We strive in providing our guest with the best customer service a hotel...More

Reviewed 7 June 2018 via mobile

I recently stayed at ARC for one night. My friend and I booked online, we chose it for the location and stayed on a Saturday night. The staff were wonderful to deal with, opening doors for us and taking our bags. They even offered to...More

1  Thank Kendra D
Response from Frank L, Front Office Manager at ARC The HotelResponded 8 June 2018

Dear Kendra D., I would like to thank you for leaving us this review. We appreciate your feedback, I am sorry to hear your room was not up to your standard. We strive in providing our guest with the best customer service a hotel can...More

Reviewed 5 June 2018

Wanted to send a BIG thank you to the staff of Arc the Hotel. Spent the Ottawa Run Weekend at this hotel and the location to the start line was perfect for me. All the staff were wonderful but wanted to recognize William for going...More

1  Thank happyrunningbuddah
Response from Frank L, Front Office Manager at ARC The HotelResponded 5 June 2018

Dear happyrunningbuddah, I would like to thank you for such a nice review. We really value our guest's feedback. We are delighted to hear that you had a pleasant stay with us. I will be pleased to share it with the team and colleagues. Thank...More

Reviewed 5 June 2018

The hotel rooms are small, closets are small and the air conditioning is noisy. All in all for the cost and reputation, the hotel is a disappointment. Hotel staff do not understand service and responsiveness to customer complaints.More

Review collected in partnership with this hotel
Thank RichardToronto123
Response from Frank L, Front Office Manager at ARC The HotelResponded 5 June 2018

Dear RichardToronto123, Thank you for taking the time to leave us a review, we value your feedback. I am really sorry to hear that you had a bad experience with us at ARC The.Hotel. I would like to invite you to contact myself at Flariviere@arcthehotel.com...More

Reviewed 1 June 2018 via mobile

Booked a room for my brother and accidentally booked wrong day. When he showed up they found him a room and allowed a refund on the non-refundable room I had booked. Staff were wonderful dealing with both me and him. He loved his stay. The...More

Thank Mirme
Response from Frank L, Front Office Manager at ARC The HotelResponded 2 June 2018

Dear Mirme, I would like to thank you for such a nice review. We really value our guest's feedback. We are delighted to hear that you had a pleasant stay with us. I will be pleased to share it with the team and colleagues. Thank...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free Internet
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$117 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Ottawa
#18 Business Hotel in Ottawa
#19 Romantic Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$117 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Ottawa
#18 Business Hotel in Ottawa
#19 Romantic Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms
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Traveller (195)
Room & Suite (279)
Dining (20)
Amenities (16)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
jabbarsgoggles
8 September 2016|
Answer
Response from jenniferdent1227 | Reviewed this property |
Valet parking is $25 with in and out privileges
0
Votes
JUDITH R
21 June 2016|
Answer
Response from ordglobal | Reviewed this property |
Judith - don't think there is a shuttle as the Arc Hotel is downtown. I assume you are staying two nights? If you are only staying the night between your late arrival and early departure you'd want to stay at one of the... More
0
Votes
Room Tips
"Dont take any of the rooms."
Read review
"away Free busy street"
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"Best beds. AC unit was loud."
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"Don't get a corner room next to the air conditioner unit"
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