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Fairmont Chateau Laurier

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#15 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Fairmont Chateau Laurier
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2,649 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Chateau Laurier
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Showing 2,356: English reviews
Reviewed 6 days ago NEWvia mobile

We visited the Chateau Laurier in the Zoe lounge to celebrate my granddaughter's 5th birthday . Their High Tea was exceptional! My granddaughter was treated like a princess and they where very accommodating to the dietary requirements of other family members such as gluten free and vegetarian. Thank you Chateau Laurier!

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Helpful?
Thank Kathryn L
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Kathryn, Our Château Tea experience is very special indeed. We hope to welcome you and your granddaughter back to our Castle again soon. Sincerely, Claude J. Sauvé General Manager

Montreal, Canada
Reviewed 1 week ago

I had a really nice experience at the Fairmount Château Laurier with my kids, I wasn't really sure about my choice as Fairmount hotels always sound like professional environment to me but because I knew that this weekend was going to be extra cold, I've decided to choose this centralized location. This hotel is steps away from the Rideau Mall...

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Helpful?
Thank Deedeedabee
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We do have a Quiet Enjoyment policy in place and we regret that your rest and relaxation was temporarily disrupted due to guests occupying a nearby room. We look forward to welcoming you back one day soon! Sincerely, Claude J....

Oshawa, Canada
Reviewed 1 week ago

I wouldn't stay here again. The hotel itself is absolutely stunning and in the perfect location, but the negatives of the place clearly outweigh these positives. Let me start off by saying that I was lucky enough to get a friends and family discount through a friend. Me and my boyfriend stayed in a room with a King Bed and...

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Helpful?
Thank melissaheaslip
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. We do value your feedback and you can rest assured that we take your comments to heart. Thank you for taking the time to share your thoughts with us. Sincerely, Claude J. Sauvé General Manager

Bermuda
Reviewed 1 week ago

Great location. Rooms were fine. We had a room with 2 beds that my husband and I shared with our kids. Short walk to the canal for skating. Also short walk to the mall with many dining options. We drove to the main Winterlude activities - snow playgrounds. Lovely breakfast buffet. Quite a lot of construction around the hotel at...

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Helpful?
Thank BermudaTraveler1
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We are indeed fortunate to have the premier location in the heart of our Nation’s Capital. We hope to see you again one day soon! Sincerely, Claude J. Sauvé General Manager

Reviewed 1 week ago via mobile

We stayed Sunday March 12 until the 13th. The Good: the front desk people are friendly and professional. The hotel itself is gorgeous. If you are looking for location, it's beside the parliament building and one block away from the Byward Market. Byward market is super recommended. The bed was SUPER comfortable. The Bad: parking is $30 for one night....

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Helpful?
1Thank Dan G
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

Dear Dan, Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. Your experience is certainly not typical of the high level of service we strive to provide tour guests each and every day. We do hope we have the opportunity to welcome you back one day and allow us...

Falls Church, Virginia
Reviewed 1 week ago via mobile

Old world charm in the heart of Ottawa. There is charm in every corner and a staff that know the city and always happy to help. Clean well appointed guest rooms with all the modern ammenities. We will definitely be back!

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Helpful?
Thank RichL06
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

We are delighted that your stay in Ottawa’s Castle was a memorable one and we look forward to welcoming you back one day soon! Sincerely, Shawn St-Pierre Director of Operations

toronto
Reviewed 1 week ago via mobile

I booked this hotel to seek refuge from long day's sitting in the hospital with my critically ill father. I was only in the room after 9 PM each evening. There was no hot water on two occasions specifically the morning that I had to wake up at 5 AM. This particularly was upsetting due to the fact that I...

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Helpful?
Thank Howard K
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

Dear Howard, We sincerely regret not meeting your expectations, particularly on this difficult occasion. We do read each and every comment that is posted on-line and please rest assured that we do take into consideration all of the valuable feedback provided by our guests, both in-person and on-line. Sincerely, Shawn St-Pierre Director of Operations

Toronto, Canada
Reviewed 1 week ago via mobile

I was there for business. A heads up about the noice and light that is the Crashed Ice event would have been helpful prior to my arrival - I would have booked elsewhere. I arrived to check in at 4 in between work meetings and a dinner I was attending. I checked in and was cheerfully informed I'd been upgraded...

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Helpful?
Thank Laura R
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

Dear Laura, Our mission is to turn moments into memories and I regret that we failed to do so on this occasion due to the city-wide event that was taking place during your stay. Please rest assured that we do take your feedback to heart and hope we have the opportunity to welcome you again one day; we will work...

Rothesay, Canada
Reviewed 1 week ago

If you appreciate the elegance of old world architecture and 5-star service combined with location, this is your hotel! Located in the heart of the city directly next to the Parliment Buildings overlooking the Rideau Canal, this location is prime. The stunning exterior of Indiana limestone in the style of a French Renaissance chateau looks like something out of a...

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Helpful?
Thank Katherine B
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

Dear Katherine, Thank you for your very comprehensive review! Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you back one day soon! Sincerely, Shawn St-Pierre Director of Operations

Montreal, Canada
Reviewed 1 week ago

The Gold Floor in Ottawa certainly delivers an outstanding experience from start to finish. The Gold Floor has recently been refurbished and expanded. It is beautiful with lots of nice amenities. The food is particularly good. All the staff are outstanding, very friendly and helpful. The rooms are nicely finished with lots of thoughtful touches. From start to finish our...

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Helpful?
Thank FuzzyBeaver
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

A stay on our Fairmont Gold floor is certainly one not to be missed. Rest assured I will share your compliments with the team. We agree that we have some of the best colleagues in the business! We are delighted that your stay in Ottawa’s Castle was a memorable one and we look forward to seeing you again soon! Sincerely,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Zoe's Lounge
Zoe's Lounge
Cuisines: Canadian, Contemporary
La Terrasse
La Terrasse
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau. ... more   less 

Additional Information about Fairmont Chateau Laurier

Address: 1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada
Region: Canada > Ontario > Ottawa
Price Range: €142 - €359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Chateau Laurier 4*
Number of rooms: 429
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Fairmont Hotels, Hotels.com, Despegar.com and Jetsetter so you can book your Fairmont Chateau Laurier reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Hotel Ottawa
Fairmont Hotel Chateau Laurier
Fairmont Ottawa
Ottawa Fairmont
Hotel Style:
#4 Green Hotel in Ottawa
#4 Luxury Hotel in Ottawa
#5 Romantic Hotel in Ottawa
#12 Business Hotel in Ottawa
#12 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Chateau Laurier staff and other travellers.
13 questions
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Questions? Get answers from Fairmont Chateau Laurier staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay elsewhere”
 of 5 bubbles melissaheaslip, 14 Mar 2017 | Read review
“Op for the Gold Floor, the extensive inclusions are well worth the upgrade!”
 of 5 bubbles katherineb733, 12 Mar 2017 | Read review
“Our room was newly renovated. Don't know if they all are.”
  • We didn't ask for a room with a view, but I think this was very pretty.
  • See how pretty the marble is? Not that it's a make-or-break thing.
  • The bathroom was exceptional. The marble is so pretty!
  • One of the beds
  • Our room, taken from the entrance.
 of 5 bubbles beefair2014, 6 Mar 2017 | Read review
“Be sure to look for special deals. It is often possible to find good packages that bring the room rates down.”
 of 5 bubbles LWS_Canada, 4 Mar 2017 | Read review
“Ask for a view of Parliament Hill”
 of 5 bubbles Thirsty321, 1 Mar 2017 | Read review
5 of 5