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Fairmont Chateau Laurier

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#17 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Fairmont Chateau Laurier
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2,671 Reviews from our TripAdvisor Community

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Showing 2,376: English reviews
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Washington DC, District of Columbia
Reviewed yesterday NEW

Our family stayed one night in Ottawa at this lovely hotel. It's situated next door to the Parliament and across the street from the Byward Market, with dozens of restaurants to choose from. The staff went out of their way to smooth the edges of our visit. Victoria fixed a mistake I made with our reservation, and Jack arranged tickets...

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Helpful?
Thank TravelingMom454
Mexico City, Mexico
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

My family and I stayed at this hotel last summer and we were amazed from the moment we walked in! It is like entering a medieval castle in the 21st Century! You can see this hotel from a distance because it is a beautiful and enormous medieval castle right in the middle of the city. The lobby is huge and...

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Helpful?
Thank echerem2013
About Hotel's Favourite Review
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We are delighted that your stay in Ottawa’s Castle was a memorable one and we look forward to welcoming you back one day soon! Sincerely, Claude J. Sauvé General Manager

Caledon, Canada
Reviewed 3 days ago NEW

The Fairmont Chateau Laurier Ottawa is a walk into History. All throughout the Hotel are pictures of the visits by dignitaries who stayed at the hotel such as the Queen of England. It takes you far into the past of Canada. I won’t go into details as you have to make a trip there to see them. We stayed in...

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1Thank Patti K
Richmond, United Kingdom
Reviewed 6 days ago NEW

The hotel is very imposing, standing close to the political centre of Canada. Within walking distance of a number of government buildings, good for sightseeing, or if conducting business in a central location. Right opposite the Parliament, sitting next to the Rideau Canal and Ottawa River, I found early morning pre-breakfast walks in this area a pleasure (and an ideal...

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Helpful?
Thank Naniwa
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Thank you for your valuable feedback. We are delighted that you enjoyed your stay with us and hope to see you again one day soon! Sincerely, Claude J. Sauvé General Manager

Central Ontario
Reviewed 1 week ago via mobile

The Laurier upgraded us to a corner suite, so full disclosure, that certainly added to our experience. But, truth be told, the Laurier is amazing because everything matters to the staff, they treat every customer like they are the most important guest ever. The little things make a big difference- ask for an upgrade when you arrive (you never know...

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Helpful?
Thank Tracey G
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Tracey, Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcome you back! Sincerely, Claude J. Sauvé General Manager

North Bay, Canada
Reviewed 1 week ago

Stayed on the newly renovated Gold Floor, we always love staying here, great rooms, exceptional service. The hotel is close to the market and National Arts Center so it is ideal for a quick get away. Always enjoy the lounge for a nightcap after an evening out

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Helpful?
Thank briandfoodie
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Thank you for your lovely comments and rest assured that we will share them with our team on Fairmont Gold. They will be delighted to have been recognized. We hope to see you again one day soon! Sincerely, Claude J. Sauvé General Manager

Switzerland
Reviewed 1 week ago

I'm partial to Fairmont hotels because of the usual loyalty club status trap: I have platinum status, so I tend to stay there....and because I tend to stay there, I keep my platinum status. This hotel is familiar, so I like staying at the Chateau Laurier. But if I look with an unbiased eye, it has some downsides. What's good:...

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Helpful?
Thank YEGYEG
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Thank you for taking the time to share your valuable feedback with us. Rest assured that we take your comments to heart and value your loyalty and patronage. We hope to welcome you back one day soon. Sincerely, Claude J. Sauvé General Manager

Reviewed 1 week ago via mobile

My three children and I came for a short stay. The hotel is beautiful but the staff took such incredible care of my kids. It was so fun for them! Victoria, Jack and Claude, made the trip most memorable. Incredible!

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Helpful?
Thank Jenny F
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Jenny, We agree that we have some of the best colleagues in the business. Thank you for sharing your compliments with us and we look forward to welcoming you back one day soon! Sincerely, Claude J. Sauvé General Manager

Rome, Italy
Reviewed 1 week ago

This is a beautiful hotel, but very poorly managed. So much so that I surely will not stay here in the future. I arrived at 1445 and my room wasn’t ready. I was offered a downgrade to a smaller room, but said I wouldn’t mind waiting. Reception spoke with housekeeping, which said the room would be ready in a few...

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2Thank Bagherailcane
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. We do hope you reconsider and return one day, thus allowing us the opportunity to regain your trust and loyalty. Sincerely, Claude J. Sauvé General Manager

Toronto
Reviewed 1 week ago

We came to Ottawa to visit Carleton University for my daughter, the first night we stayed at the Westin (my second visit) but the second night we couldn't get a room with two double beds so as a treat my husband booked the Chateau on his RBC Rewards Visa Card. The room looked very nice and the Chateau speaks for...

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2Thank torontocaroline
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. Your experience is certainly nor typical if the high levels of service that we strive to provide to our guests each and every day and I sincerely apologize for your disappointing experience. We do hope you return one day, allowing...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Zoe's Lounge
Zoe's Lounge
Cuisines: Canadian, Contemporary
La Terrasse
La Terrasse
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau. ... more   less 

Additional Information about Fairmont Chateau Laurier

Address: 1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada
Region: Canada > Ontario > Ottawa
Price Range: €175 - €519 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Chateau Laurier 4*
Number of rooms: 429
Reservation Options:
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Also Known As:
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Hotel Ottawa
Fairmont Hotel Chateau Laurier
Fairmont Ottawa
Ottawa Fairmont
Hotel Style:
#5 Romantic Hotel in Ottawa
#5 Luxury Hotel in Ottawa
#5 Green Hotel in Ottawa
#12 Family Hotel in Ottawa
#12 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Chateau Laurier staff and other travellers.
13 questions
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Questions? Get answers from Fairmont Chateau Laurier staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free wifi if you sign up for Fairmont's loyalty program, President's Club.”
TravelingMom454, 22 Apr 2017 | Read review
“Upon check in ask for the available rooms & their views ( Canal, Byward Market etc)”
522pattik, 20 Apr 2017 | Read review
“Gold Floor service is exceptional”
briandfoodie, 15 Apr 2017 | Read review
“The view of Parliament is beautiful.”
Bagherailcane, 13 Apr 2017 | Read review
“Not facing Rideau Street Room too noisy”
torontocaroline, 12 Apr 2017 | Read review
5 of 5