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BEST WESTERN PLUS Ottawa City Centre

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#33 of 66 Hotels in Ottawa
Certificate of Excellence
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BEST WESTERN PLUS Ottawa City Centre
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458 Reviews from our TripAdvisor Community

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Showing 431: English reviews
Lake Country, Canada
Reviewed 1 week ago

I stayed at the Best Western Plus Ottawa City Centre several years ago. It certainly wasn't the nicest Best Western Plus hotel I have stayed at, but it was clean, quiet and close to where I needed to be. On my most recent visit to Ottawa, I was happy to learn that there had been some renovations and updating done...

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Helpful?
Thank RustyRedHead
BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day RustyRedHead. Thank you for sharing your experience with us about your recent stay. We greatly appreciate you bringing details to our attention so that we can address these immediately. Our goal is to deliver clean rooms that have everything in perfect working order so that our guests enjoy an overall great stay at our hotel in each and...

Hamilton, Canada
Reviewed 1 week ago

After a long 10 day vacation we had to drive to ottawa to see family. Having to stay one night we choose the Best Western Plus. The price was good at $136 for the night for a suite in our Nations Capital. The suite was large but cold feeling. Again this suite had a private area for the queen bed,...

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Helpful?
Thank crazymark2006
London, Canada
Reviewed 3 weeks ago

I am a bit confused by the 'average' comments by other reviewers. Although the building may be dated in appearance, they maintain it very well. The staff are amazing, especially Shelley at the front desk, she was extremely nice and went out of her way to help us. The maintenance staff and cleaning staff were all very friendly. And the...

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Helpful?
1Thank OuizeeB
BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Thank you for the excellent review OuizeeB. We greatly appreciate that you took the time to share your experience of the Best Western Plus Ottawa City Centre. You definitely highlighted many of our greatest attributes in detailing why you stay with us. The cleanliness of our guestrooms being in excellent working order is our main focus with our amazing staff....

Fredericton, Canada
Reviewed 3 weeks ago via mobile

We were here to visit friends and family and the hotel was centrally located for us. The rooms were clean the staff was friendly knowledge and helpful. What more did we need knowing we would basically only be there to shower and sleep

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Helpful?
1Thank dan3048
BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello dan3048. Thank you taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. We truly appreciate you choosing to stay with us. We hope that you will visit us again in the near future. With warmest regards, Darren

Montreal, Canada
Reviewed 4 weeks ago

A bit misleading as located in city centre, this hotel is almost in the city suburb, an area not very interesting. The hotel is quite large, clean with wooden floor. HVAC is obsolete as there are 2 electric baseboards for heating and an air conditioner in a cavity for cooling. Luckily they are interlocked by an electronic thermostat. Staff are...

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Helpful?
Thank panasia
BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello panasia. Thank you taking the time to review your stay at our hotel. We appreciate your kind words regarding our housekeeping in regards to the clean and large room as well as the efficient staff. We hope that you might consider us again in the near future. Warmest regards, Darren

Kitchener, Canada
Reviewed 5 weeks ago via mobile

Great location, Great Staff and Very Clean and comfortable. Stay here several times a year and never been disappointed. Restaurant on site serves good food. Special mention to front desk staff especially Shelley. Keep up the good work.

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1Thank luckytazmaneh
Tagertschi, Switzerland
Reviewed 20 October 2016

A very average hotel, dated in appearance. The best reason for staying there is if it convenient. The lobby is very dated, rooms are large, but sound insulation between rooms is poor so you can hear what is going on in neighbouring rooms and can clearly hear the TV when it is running. The room was well cleaned and the...

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Thank Neo3111
Toronto, Canada
Reviewed 17 October 2016

The location is perfect for me so I always stay here. The internet connection has been a problem on last two visits. Although I slept OK I did find the bed too soft - I like a firm mattress. But overall - I Do like the place and would stay again.

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1Thank Ann C
Reviewed 15 October 2016

This is my second weekend at this hotel on business travel, and I have been impressed with the recently refurbished rooms I have stayed in both times. Staff are very kind and accommodating. Rooms are clean and comfortable. Rates are very reasonable for Ottawa area, and its centrally located. I would recommend for business or leisure. Only drawback is the...

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1Thank moregr8trips
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello moregr8trips. Thank you for taking the time to review your recent stay with us at the Best Western Plus Ottawa City Centre. We really appreciate the gr8t comments about our staff and guestrooms. I will reach out to our High Speed Internet Access support and inquire about your open network comment. Our goal is to provide you with fast,...

MIssissauga
Reviewed 14 October 2016 via mobile

Stayed in a two queen bed with pull out sofa room with my 5 person family. The room was quite spacious. The location is great, there is a shipping plaza right across the street and a bus stop right in front that gets you downtown in about 20 minutes. The front desk staff were very friendly and helpful. The only...

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2Thank FamilyR0adTrips
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello FamilyR0adTrips. Thank you for the positive review about being better than expected at our Best Western Plus Ottawa City Centre. I love the that guestroom with two Queen beds and a pull out sofa. It is great for a family like yours (and mine). I'm so sorry that you were not attended to promptly at our Cafe 1274. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today! ... more   less 

Additional Information about BEST WESTERN PLUS Ottawa City Centre

Address: 1274 Carling Ave, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)
Region: Canada > Ontario > Ottawa
Price Range: €88 - €138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Ottawa City Centre 3.5*
Number of rooms: 121
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Also Known As:
Best Western Ottawa
Ottawa Best Western
Hotel Style:
#18 Family Hotel in Ottawa
#24 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Ottawa City Centre staff and other travellers.
6 questions
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Questions? Get answers from BEST WESTERN PLUS Ottawa City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 4th floor, were very happy with our room.”
 of 5 bubbles OuizeeB, 13 Nov 2016 | Read review
“Ask for a refurbished room. Avoid main floor as the windows can open- unlike some hotels which have sealed windows.”
 of 5 bubbles moregr8trips, 15 Oct 2016 | Read review
“Just ask for one....!”
 of 5 bubbles RichardB205, 8 Oct 2016 | Read review
“All rooms have hardwood flooring, gives you a very clean feeling as you enter.”
 of 5 bubbles DRUMMERMATRIX, 7 Oct 2016 | Read review
“Rooms are big, and even on road site not much noise”
 of 5 bubbles Gerrie67, 23 Sep 2016 | Read review
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