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Best Western Plus Ottawa Downtown Suites

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#8 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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Best Western Plus Ottawa Downtown Suites
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1,371 Reviews from our TripAdvisor Community

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London, Canada
Reviewed 5 days ago NEW

My husband and I stay at the Best Western Plus whenever we're in Ottawa. We have always been very happy with our accommodations and the service offered and this last stay was consistent with our past experiences. The room was clean and well appointed; the staff friendly and helpful and the continental breakfast offered was very good. In terms of...

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Helpful?
Thank BarNic_08
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear BarNic_08, Thank you very much for taking the time to share your review on Trip Advisor. We always appreciate hearing feedback from our guests. We are thrilled that you've enjoyed staying with us and that you are happy with your experience at our hotel. We thank you very much for your loyalty and look forward to seeing you again....

London
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

The front desk is a great place to start the visit, especially if you are greeted by Amina. I pulled up to the front door, and was able to unload my bags and take them to my room prior to taking my spot in the underground parking. A word for weekend or busy times, you may want to book this...

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Helpful?
Thank Born2runLondon
About Hotel's Favourite Review
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Born2runLondon, We are thrilled to hear that your arrival experience was a special one! Amina is a valued member of our team and loves being part of our Best Western Family! Thank you for taking the time to share a review on Trip Advisor. We always appreciate hearing what our guests have to tell us. We're glad that you...

Milwaukee, Wisconsin
Reviewed 1 week ago

Centrally located and easy to get around to nearby attractions and just a short walk to restaurants and pubs. The room was very modern, clean and comfortable. Front desk staff were very friendly and helpful.

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Helpful?
Thank Michael W
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Michael W, Thank you for providing us with feedback on Trip Advisor. We always appreciate hearing from our guests. We are thrilled to hear that you had an enjoyable stay. We look forward to seeing you again on our next visit. Regards, Andrew Busing Front Office Manager

Toronto, Canada
Reviewed 1 week ago

The hotel is very clean and comfortable. We arrived at 2:00pm and was allowed to check-in early. We were given a room (#605) along Gladstone Ave which had a connecting door. The room was nicely furnished with two double beds, safe, kitchenette which included a microwave, bar sink, K-cup coffee maker and fridge. The bathroom was clean, but lacked any...

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Helpful?
Thank OBreadO
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear OBreadO, We are happy to hear that you enjoyed your stay with us. Thank you for taking the time to share your thoughts on Trip Advisor. We're sorry to hear about the few challenges you experience during your stay. We always do our best to ensure guests have a restful stay and it would seem that your experience fell...

Toronto
Reviewed 1 week ago

This is a slightly dated but ok 3 star hotel with one issue that will bother some but not everyone - lots of noise constantly comes through the door and walls - doors and cabinets slamming, water running, people coughing etc. I heard the noises right away and when I went to the front desk to ask to be moved...

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Helpful?
Thank AndrewHR
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear AndrewHR, Thank you very much for your review. We always appreciate hearing from our guests. We are very sorry to hear that you stay was interrupted by noise. Rest assured our team does take noise issues very seriously and I'm troubled by the demeanor of our team member during your interaction. I will be following up with my team...

Terrace Bay
Reviewed 1 week ago

Nice clean room. Hotel staff very friendly. Hotel was right across from Nature Museum which was very interesting but a bit of a walk from downtown (20 mins or so).Parking on site was a bonus (although it does cost extra). Rooms were nice although I would not really call them a suite (smaller than what I would say is a...

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Helpful?
Thank Leslie B
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Leslie B, Thank you very much for taking the time to share a review on Trip Advisor. We appreciate hearing feedback from our guests. We are thrilled to hear that you enjoyed your stay and our location, close to attractions. We hope that you will come back and visit us again soon. Regards, Andrew Busing Front Office Manager

Montreal, Canada
Reviewed 1 week ago

My husband and I stayed here for a weekend in March (2 nights). Check in was good. Was able to check in 1 hour before check-in which was nice. The room was clean. Nothing fancy but reasonable for the price. Our phone did not really work but otherwise the room was ok. The issue we had was with the hot...

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Helpful?
Thank Alexza_sk8
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Alexza_sk8, Thank you for taking the time to share a review on Trip Advisor about your weekend in March. We're happy to hear that we were able to accommodate you and your husband with an early check in. Unfortunately that was not matched with the lack of hot water that you experienced. We are very sorry for the troubles...

Thorold, Canada
Reviewed 1 week ago

Lovely accommodations and hotel. Unfortunately the boiler went down during stay and left us with no showering and the the tap water when repaired was rusty, but it was rectified with a complimentary return voucher. It was unforeseen on the hotels part, sometimes things do break down but the staff and the manager were so pleasant and accommodating. Will tell...

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Helpful?
Thank Nana m
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Nana m, Thank you so much for being our guest! We truly appreciate your comments on Trip Advisor. We're sorry to hear that you experienced issues with your hot water during your stay but we very much appreciate your patience and understanding as the issue was rectified. Rest assured that this is not common place at our hotel. I have...

Calgary, Canada
Reviewed 1 week ago

I enjoy staying at this Best Western location as I am in Ottawa for business quite often and this is the perfect location. Aside from the location, the staff are very friendly, attentive and the complimentary breakfast is great. I had an issue the last time I stayed and brought it to the attention of the staff that was working...

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Helpful?
Thank robsH482IN
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear robsH482IN, Thank you very much for taking the time to share a review on Trip Advisor! Your comments are a truly appreciated! I'm sorry that you encountered an issue on your last stay but happy to hear that I was able to make it right for you. Your gratitude is very much appreciated! We look forward to welcoming you...

Hamilton, Canada
Reviewed 1 week ago via mobile

The hotel is very clean. Can be a bit noisy at night with the downtown location. Good breakfast complete with gluten free bread for toast which I appreciate as it can be difficult when traveling. Parking is very tight underground.

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Helpful?
Thank lizw2000
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear lizw2000, Thank you for staying with us! We appreciate you taking the time to share a review on Trip Advisor. We are thrilled that you were able to enjoy your Gluten-Free breakfast. We hope that you will join us again soon. Regards, Andrew Busing Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Breakfast included
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
When traveling to the capital city, you need to know that the right Ottawa hotel has luxury amenities, top of the line service, and quality to greet you from the moment you arrive. Spend the day exploring Parliament Hill and Elgin Street. Pack the good camera and your walking shoes because there is no shortage of sights to behold. The Rideau Canal and Canadian Museum of Nature are absolute musts. Just be careful because you can easily lose an entire day admiring the city's magnificent architecture and sights. This Ottawa hotel is proud to be the only Best Western in downtown. That means that there's only one place to go where your pocketbook will thank you and you'll be treated like the A-lister you are. Enjoy spacious suites where spreading out is a breeze. We're close to office towers and all government departments, so if you have some business to take care of, everything is only a short walk or drive away. Nowhere else in the city will you find such a great deal, generous breakfast, and quality that sets the standard. Why look any further? Spend the afternoon perusing Winterlude and indulge in the best shopping around. Our friendly, helpful staff is always available to help you create the most memorable vacation of a lifetime. A night painting the town red? Sure thing. The best dining in Ottawa? Right this way. Our Ottawa hotel features the best complimentary breakfast around. Bring your appetite to daily buffets with sizzling hot eggs and waffles, fresh fruits, a variety of cereal and yogurt, juices and Seattle's Best Coffee. Reserve your next stay at Best Western Plus Ottawa Downtown Suites and save some of that rainy day fund for shopping on Elgin Street! ... more   less 

Additional Information about Best Western Plus Ottawa Downtown Suites

Address: 377 O'Connor St, Ottawa, Ontario K2P 2M2, Canada (Formerly BEST WESTERN PLUS Victoria Park Suites)
Region: Canada > Ontario > Ottawa
Price Range: €94 - €204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Ottawa Downtown Suites 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Best Western Plus Victoria Park Hotel Ottawa
Best Western Ottawa
Ottawa Best Western
Hotel Style:
#3 Family Hotel in Ottawa
#3 Romantic Hotel in Ottawa
#4 Green Hotel in Ottawa
#5 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Ottawa Downtown Suites staff and other travellers.
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Questions? Get answers from Best Western Plus Ottawa Downtown Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid street view rooms and connecting rooms for noise.”
 of 5 bubbles OBreadO, 18 Mar 2017 | Read review
“Room 408 overlooks Gladstone, comfy”
 of 5 bubbles Born2runLondon, 6 Mar 2017 | Read review
“location of the room is very noise at noite”
 of 5 bubbles lisaniasr, 28 Feb 2017 | Read review
“We were at the end of the hall and the room was very quiet.”
 of 5 bubbles ctichel1, 25 Feb 2017 | Read review
“Hotel is located in a primarily residential area and I feel that all rooms would be acceptable.”
 of 5 bubbles PapaHow, 15 Feb 2017 | Read review
5 of 5