Sterling Inn & Spa
5195 Magdalen St, Niagara Falls, Ontario L2G 3S6 Canada
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Room & Suite (869)
Dining (109)
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What you can expect during your stay
- Regularly sanitised high-traffic areas
- Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 124 hotels in Niagara Falls
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Spa
Baggage storage
Wifi
Bar / lounge
Restaurant
Breakfast in the room
Special diet menus
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Steam room
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Fireplace
Room service
Safe
Refrigerator
Flatscreen TV
Complimentary toiletries
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
75Restaurantswithin 0.5 km
37Attractionswithin 0.5 km
Contact
5195 Magdalen St, Niagara Falls, Ontario L2G 3S6 Canada
Getting there
Car HireSee all Niagara Falls car hire
2127Reviews51Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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The hotel appears to be a converted industrial structure. First impressions coming in where mixed with modern entrance ramp and steps followed by flimsy wooden doors that proved to be troublesome when navigating a luggage cart. Reception staff were friendly and helpful. The reception area featured chilled water with orange slices that were well past the best before date. The spacious room was well appointed but I noted several worn items or deficiencies. Tile in shower looked like it was installed incorrectly and grout was messed up. Water temp was good but pressure was lacking when all jets were used. Bed was rock hard ( which is ok for me, but some may find it a problem) also the bed had a serious creak in it over the slightest movement. Placement of tv was not at a good angle vis a vis the bed and could have benefited from articulating arm. There was also some serious wear in the flooring( cheaper laminate) Sadly we were not able to use the whirlpool tub or have the breakfast but others in our party in another room found these services good. Parking was $19 per night( I parked in the cheaper public lot behind the hotel$5) I commend the staff for above average service as they provided the bride and groom in our party with exceptional service and beautiful touches such as candles, rose petals and towel sculptures. Ultimately having stayed in Niagara Falls several times I would say that there are better value places to stay for the money. ( although having booked thru Expedia I may have paid a premium) This property is about a step above a days inn in it’s appointments and provided a clean environment.…
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Our latest stay at the Sterling Inn did not disappoint, once again we had a lovely getaway made more special by the accommodations and staff. We travelled with our son and daughter-in-law this time for a birthday celebration and introduced them to the Sterling Inn for the first time and they loved it. We have been fortunate enough to stay there many times over the past couple years and have made it our #1 choice in Niagara. We have stayed at all the big chain hotels there and this hotel is superior for the rooms and service. If you are looking for a view of the falls, a pool and hot tub etc then go stay somewhere else but if you are looking for a couples getaway in a lovely relaxing atmosphere then this is the place to stay, no hockey teams running up and down the hallway ( no offence but we are past all that commotion), beautiful clean rooms and exceptional staff in a boutique hotel that is close enough to all the action but just out of all the crowds and hustle and bustle. The Inn also has a restaurant and small spa on site. The food and presentation at AG Inspired Cuisine was excellent and the spa is lovely and so convenient that you can just put on the slippers and robe provided in your room and go downstairs for your spa treatment, my husband tries to book a massage whenever we go but it’s so in demand that you need a reservation. This visit we had prearranged with the General Manager, and she went out of her way to make this a special birthday celebration. Every time we have stayed here we have been in a different room and they are all unique in there own way. This one had all the standard features, king bed, fireplace, wet bar but it was the first time we had stayed in a room with an outside patio. I’ve attached a picture since I have never seen one posted of the patio suites. There’s no view and unfortunately there is currently construction across the street but it was still nice to have an outside area. If you are looking for a wonderful couples getaway this is the place to stay. But it’s getting so popular that you need to book ahead. Thank you Deanna and staff for yet another great stay, we really appreciated the special touches that you and your staff assisted with.…
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 3 days ago
Dear 324julieo, Thank you so much for your loyalty to us here at The Sterling Inn and for introducing our property to your son and daughter-in-law. We are honored that you chose to stay with us for the birthday celebration. It was our pleasure in welcoming you back, and arranging the amenities for you! Thank you for this glowing review, but mostly for sharing your experience on your recent visit. We are so delighted your celebration visit was nothing less than a great stay! Looking forward to celebrating with you again soon!!! Warm regards, Deanna DiFilippo General Manager
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comfort beds, excellent shower with added mini breakfast . however not all positive and this may affect future travel here. after arriving at the front desk from a 4 hour drive through heavy traffic and road construction we arrived at 2:40pm and asked if we could check in . the Indian man at the front desk said no we cannot let u in room until 4pm and was kind of rude . that's an issue where other places will bend over backwards to get you into room after a long drive. i don't mind paying for a high end hotel but please give me high end services in return. one other note it rained heavy during the night and it was very load banging against the roof on the upper floor . thats it otherwise good.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: stay on first floor if there is rain expected .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 1 week ago
Dear Mr. radeey, I deeply apologize that we could not provide an early check in for you after a long drive in. We do our best to accommodate all requests, however do to our checkout time of 12pm, and ensuring the quality of cleanliness we have become known for, unfortunately does not leave us with much time to ensure rooms are ready before 4pm. Additionally, we are sorry to hear that the the noise of the rain affected your sleep. We do hope that if your travels bring you back into the area again, please reach out to me directly as I would do my best to provide an early check in if available and noted in advance, as well as place you in a room on the lower level, where you may experience a more restful sleep. Thank you for sharing your comments, as we apologize once again, but are hopeful to welcome you back again! Warm regards, Deanna DiFilippo General Manager
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We bought our daughter and her husband a spa package including room, spa and restaurant for her birthday. Her comment was Amazing just Amazing. Their was not one issue at all. She had body wrap at spa and beef tenderloin for him and salmon for her. Thoroughly impressed with ambience and quality of food. Room was unbelievable
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: Room with jetted tub just adds to stay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 1 week ago
Dear Rob L, We are truly flattered that you choose a package at the Sterling Inn & Spa as the birthday gift for your daughter and son-in-law. We love hearing that they had the opportunity to experience all the outlets our boutique has to offer, and enjoyed every aspect of their visit. Thank you very much for the referral and trusting us to be their gift, as we appreciated the opportunity to celebrate with them!! Warm regards, Deanna DiFilippo General Manager
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Up scale hotel with great on-site restaurant. Room ws spacious and very clean . Staff friendly on check in and out and always greeted you thur out the hotel. Not right in heart of Niagara entertainment area so quiet location. If your younger easy walk to areas. Older as us 5 minute car ride .
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 1 week ago
tom d, We are so happy that you enjoyed your getaway with us. We appreciate the wonderful comments that you have shared. We take pride in assuring every guest has a great experience while visiting us, and are grateful to learn we provided that for you. We look forward to seeing you again, during your next trip to Niagara. Warm regards, Deanna DiFilippo General Manager
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As a solo traveler, and it was my first time visiting Niagara Falls, I was very nervous. This was especially true having arranged everything online and sight unseen. The moment I arrived to Sterling Inn I felt at home. It started with the comforting aroma of the entranceway to my encounters with the lovely people at the Front Desk. Then there was my room. My room was fantastic!! This may sound odd but I jumped for joy upon entering my beautiful room. The room was large with the most amazing jet tub and steam shower. The king-sized bed was comfortable and the breakfast was perfect. I felt safe and no question was too much to answer. Sandra, Simi, Kayla, Annabel you were all so wonderful. Thank you so much for everything. Sterling Inn is the best and the only place I this traveler will ever stay at in Niagara Falls. I might even say this was the highlight of my trip.…
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Date of stay: July 2022
Rooms
Cleanliness
Service
Room Tip: My room on the second floor was very quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 2 weeks ago
Dear 984katherinac, We are so happy to learn you enjoyed every aspect of your visit, and most importantly, felt safe and welcomed during your stay. Your appreciation for the team and mentioning them by name has left a lasting impression on each of them. We are so grateful that you chose to be our guest, and that we have earned your loyalty. We look forward to welcoming back! Warm regards, Deanna DiFilippo General Manager
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We are originally from Niagara Falls, so we knew to come mid-week when it's quieter. Sterling Spa is a great place to relax. Growing up we knew the building as the Borden Creamery and then Roman Court. The restaurant is great and the server was very knowledgeable. We enjoyed the free breakfast, and the personable quality of a smaller hotel. Thanks! We'll be back - Pat & Pam.
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Date of stay: July 2022
Location
Cleanliness
Service
Room Tip: The second floor is very quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 3 weeks ago
Dear Patleelng, We are so appreciative that you chose to stay with us during your visit back home. We adore hearing that our guests know the history of our beautiful boutique as it once was, years ago. We thank you for your comments regarding your visit. We do focus on providing a personal and unique experience for each one of our guests, as we are happy to hear we were able to create that for you. Thank you again for your feedback, as we look forward to your next visit with us! Yours in Hospitality, Deanna DiFilippo General Manager
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We went to the Sterling Inn for our anniversary, 41 years after going to Niagara Falls on our honeymoon. We considered a chain hotel with a falls view, and have zero regrets that we choose the Sterling. The staff was extremely friendly and accommodating, and upgraded our room for the occasion as well as providing complementary gifts. When we arrived early, the front desk staff (Pat and Suneil) offered us an area to sit, get beverages, and to use the washrooms. When we returned late afternoon, the upgraded room was great, with an awesome shower and a jacuzzi for 2 in the bathroom. An additional light over the desk would have helped, but we assume most folks are not spending too much time at the desk. It was about a 5 or 6 block walk down to the river/falls area, through the amusement and food area of Clifton Hill, and we were able to stroll down for the evening fireworks and lightshow, The hotel itself is one block back from the main traffic area, which lends to its quietness and we were able to park a few steps from the entrance for a reasonable fee. This will be the hotel stay against which we will measure all future hotels stays.…
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 8 Jul 2022
Dear howardf569, Thank you for sharing your recent visit here at the Sterling Inn as you celebrated your 41st wedding anniversary. It was our extreme pleasure having you as our guest. We are happy that we were able to surprise you with providing a complementary upgrade and delighted that we exceeded your expectations, as nothing pleases us more! We hope your travels brings you back to Niagara Region for another visit with us. Wishing you both many more years and much love and happiness! Warm regards, Deanna DiFilippo General Manager
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My husband and I have been to this hotel many times. We enjoy the large room size and the spa like amenities. We booked a deluxe room with two person jet tub. Our room was large and clean and had a king size bed. It’s nice to have a wet bar area for drinks and snacks. Great jet shower and roomy sink area. Two TVs and a fireplace that had no instructions. Breakfast in the morning was very nice. Everything fresh. The lobby is very nice and has a upgraded coffee area and fresh fruit infused water station. The hotel staff were mostly very welcoming and helpful. The spa was great as always and we had a relaxing couples massage. A few things I would like to mention.: 1. I was surprised that wine glasses were not provided only flimsy plastic cups. This is not a Covid issue as breakfast was served on real dishes and glass carafes and drinking glasses. 2. We stayed two nights , but no housekeeping services for the next day were provided. I had to bag our garbage and request new towels. Now we are not snooty, I would have kept my towel if there had been enough hooks in the bathroom to hang them, but only one hook provided. Again, Covid will be blamed for the lack of housekeeping, but it’s obvious that the lack of service was about money. 3 . the room had a very strange layout in that there was no coffee table in front of the couch. To eat our breakfast, my husband used the desk and I sat on the single chair in the bedroom to eat off of a small side table. I really can’t imagine the management not noticing this issue. 3. Only 2 hangers in the closet. Seriously? 4. This is the biggest issue. The bed was the most creakiest and uncomfortable bed to sleep in. There is no way for one person to get up without the other waking up because of the haunted house like noises coming from the bed. There is also no way that management did not know about this issue. So some good and definitely some room for improvement. Managers need to step it up a bit and inspect each room with an eye to convenience, and to replacing old and worn out furniture. I understand that hotels took a hit during Covid, but reducing the service the customers receive will not encourage customers to return. BTW the hotel asked me to write a review upon checkout. I hope this helps the hotel to stay one of Niagara’s premium hotels.…
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Don’t expect housekeeping if you stay more than one night. Bring your own wine glasses
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 5 Jul 2022
Dear AndreaJim13, We are very thankful for your honest review surrounding your recent visit with us. The insight and experience provided to each guest assists us in focusing on items that will enhance everyone's visit. We would like you to be aware that we will be going through a soft renovation starting late fall into early 2023, which will include replacing furniture, as you have recommended. We apologize for the lack of comfort of the bed. Only with this valuable feedback, allows us to investigate the issue to ensure corrective action. We apologize for the lack of housekeepig service as well as the disposable water cups we provide, unfortunately the hospitality industry has changed since the pandemic, which has impacted some services offered. We do have glass wine glasses available upon request, as we also would provide housekeeping service based on length of stay. While some services have been altered, we are ready to assist with any service that is most important to you, as our main priority remains to provide exception service and a comfortable visit. Once again, thank you very much for sharing your experience with us, as your feedback has been very valuable. We look forward to seeing you again soon. Yours in Hospitality, Deanna DiFilippo General Manager
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I can not say enough good things about Sterling Inn and Spa. The staff was absolutely amazing. They were very helpful with any questions/requests. The room was fantastic. We loved everything about our stay and we can't wait to go back:)
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Deanna DiFilippo, General Manager at Sterling Inn & Spa
Responded 28 Jun 2022
Dear L5671CXnicoleh, Thank you kindly for taking the time to write your review as we sincerely appreciate it! From the entire team at the Sterling Inn & Spa congratulate you once again on your recent nuptials, and wish nothing less than many years of happiness and love! We look forward to welcoming you back someday soon! Warm Regards, Deanna DiFilippo General Manager
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PRICE RANGE
US$158 - US$297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sterling inn and spa, sterling hotel niagara falls, sterling niagara falls, sterling inn niagara falls
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
41
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Claim Your Listing Frequently Asked Questions about Sterling Inn & Spa
Which popular attractions are close to Sterling Inn & Spa?
Nearby attractions include Greg Frewin Theatre (0.05 km), Niagara SkyWheel (0.4 km), and Wizard Golf (0.4 km).
What are some of the property amenities at Sterling Inn & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Sterling Inn & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sterling Inn & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sterling Inn & Spa?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sterling Inn & Spa?
Conveniently located restaurants include AG Inspired Cuisine, Weinkeller, and BeaverTails.
Are there opportunities to exercise at Sterling Inn & Spa?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Sterling Inn & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sterling Inn & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Sterling Inn & Spa?
Many travellers enjoy visiting Queenston Heights Park (7.7 km), Lundy's Lane Battlefield (1.3 km), and Chippawa Battlefield Park (6.3 km).