I booked a hotel room, I was sent to the adjacent building "motel room"; the adjacent motel building was run down and awful. If I knew they would send me to the motel room and not the main building (I requested at the reception but they refused) I would never book the Comfort Inn Fallsview. For the breakfast, there was a line of 47 people in a corridor without any ventilation, a half of those waiting resigned and went for breakfast somwhere else. In my bathroom, out of 9 toiletries 6 were completely empty. Water in the hotbath (swimming pool area) was very dirty and could not see the bottom. I give 1 to this hotel- in my opinion 2* motel.
Great place to stay !!!! Well managed property at very reasonable price,place was exquisitely clean with spacious rooms and staff was very polite and helpful during entire stay!! Great Location and delicious Food..100% recommended
We opted for the economy room and that is what we got. The value was good, room was clean, but not wild about not having a lift to the second floor. Breakfast was a madhouse, but the food was decent. They do have 2 pools which is nice.
My family and I went to the hotel over the long weekend. The hotel’s location is great and was close to the falls. Our room was clean, and had a great view. We were even able to see the nightly fireworks from our room. Every staff member we came across was so nice and friendly. The elevator was on the slow side, but it did work. The only issue I had was our room was right across the hall from a group of young golfers. These young men were up partying, yelling in the halls, slamming doors until 4 in the morning. They woke my baby up several times. So we had a very rough time sleeping. I wonder if there would be a better way to monitor what’s going on in the halls at night. I wanted to call down to complain but was worried it would make it worse.
TERRIBLY TERRIBLY RUDE Woman manager . NO professional skills. No Wifi internet at all . Tqke the money and run $289 for one night for one person in a double queen beds. Tatol rude rip off. Stay clear of this place no value at all .
nice, spacious and clean rooms. Staff go out of the way , stayed there multiple times and everything was amazing. From check in to breakfast all staff have smile on their face. Great breakfast in the morning and 2 huge pools. i will be back with my friends and family
Amazing place to stay! Would a 100% recommend this hotel to all my friends. I stayed there last week with my family, the staff was so friendly and welcoming of the guests. I’ve stayed at so many hotels and I can tell I’m extremely impressed by the level of service and hospitality this hotel had to offer.
Great place to stay at!!!! Very quick with the check in upon arrival. We requested a room with the river view and they accommodated that. The room was very clean and the staff was very polite and helpful too. Overall a great stay, very satisfied and I would love to stay here for my next visit!!!
They exceeded my expectations. One of the best hotels in the area. Stayed at the hotel every other weekend for more than two months, staff is really friendly & helpful in every way possible. Check ins are easy. The hotel is very accommodating, even though check in time is not until 3:00 I have been able to do early check in on several occasions. They really respect and care about their guest.
My group of two adults and 5 older teens stayed here one night. Check in was easy and our rooms were over by the outdoor pool. We were upgraded and our rooms were second floor with no elevator which they did disclose and we were fine with. Clean rooms and beds were comfy. No fridge, but if you read the room description when booking, one would be aware of that already. I think this used to be two separate hotels since we couldn’t get to the breakfast room, indoor pool, or other areas without exiting. Breakfast was typical, glad it included hard boiled eggs in the fridge which was nice. An employee had everyone sign in with room number and guest total and provided gloves to use while serving yourself. Tables were wiped down as guests left. Short line but we were early. Also liked that the Cousin Vinny’s restaurant was right next door for dinner. We were overcharged for parking...we had two rooms but only one car but charged for two cars. The fee is mentioned online when booking so again not a surprise. It was quickly corrected to one car.…