Our room was immaculately clean, beautiful tub. Not 5 stars by any means but only because the neighbors seemed sketchy. The owner was super nice and helpful and the location and price were great. A romantic and affordable getaway!
After seeing this hotel on the television show “Hotel Impassible”, I wanted to see if the owners managed to get out of the rut they were in. My fear was that they would be too used to their old ways to change, that their past would hinder them from seeing the bigger picture - Canada is a developed country and people are used to much better than a fridge in a room as a side table. I am very, very sad to see that they did not manage to jump over their own shadow and did not use the opportunity that the world famous hotelier gave them to move to the next leve. It’s very sad but it was clear that they would not really change. Too caught in their own system.
This motel turned out to be better than expected. We had quick and easy check in. Parking was included. Booked a room with a large soaker tub and we got a large jetted tub which turned out to be even better and fit the both of us nicely! When we first opened the door we were expecting to see a really dated and dark motel room and we were really surprised by what it offered for such a great rate! It was a perfect distance for walking to the falls, casino, restaurants and many more things to see and do. Perfect for a quick and cheap getaway.
We were looking for a budget room in the Falls, and The Ritz Inn fell within our price range. This hotel was SO bad, that I'll start with the positives, just to try to be fair. The hotel staff was friendly enough. The location is ideal as it's away from the insanity of the town, and therefore quiet. It's a 10 minute walk to the incline tram that, for $2.75, takes you right down to the Falls -- and about a 20 minute walk to Clifton Hill. That part was great. Now, to reality. This hotel is old, tired, shabby and run down. What's more - the owners don't seem to care. It felt to me like they're just riding it out till the bldg is torn down to make way for development. The room is put together with furniture that doesn't match, and is broken (drawers with no bottoms, lamps with no switches, no settings on the A/C unit). The outside of the hotel is falling apart and there's an empty yard just behind the pool where trash, old furniture, old mattresses, etc. have been tossed. This was our view as we mounted the stairs to our 2nd floor room. There's a pool that's closed and falling apart - with a sign saying to keep out and that it's not part of the hotel - but it's obvious that it once was. The floor in our room was filthy - it felt greasy on our feet (bring slippers). The room had a faint odor. The towels are thin, small and .... wait for it .... DIRTY!!!! I will never stay here again and absolutely do NOT recommend it. Don't be fooled by the pics they've posted. There are much better options in the same, or just a slightly higher price point. I wish we had taken them. …
It's very expensive to stay in Niagara, so I booked this hotel after looking at the pictures on another website, and thought it was good value for money. But it was of course too good to be true. We pulled up and it was really horrible. When we checked into our room, it was old and grotty, the furniture was very worn and the bed sunk in the middle. We turned around went back to reception and advised that we couldn't stay there. The room was not refunded. We got a room somewhere else. It was $100 more for the night but 100 times nicer. It's honestly the worst hotel I've ever been in. Don't do it!!