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Americana Resort

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Traveller (304)
Room & Suite (354)
Pool & Beach (65)
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Overview
  • Excellent21%
  • Very good35%
  • Average19%
  • Poor12%
  • Terrible13%
Travellers talk about
“jack tanners”(99 reviews)
“boston pizza”(101 reviews)
“wave pool”(156 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,331)
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1,294 results
Traveller rating
282
423
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178
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LanguageEnglish
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282
423
252
159
178
Show reviews that mention
All reviewsjack tannersboston pizzawave poolbody slidestoddler pooltube slidesrecommend this resortolder kidsindoor waterparkloved the water parkbunk bedsfridge and microwavelundy's lanethird floorminute driveclifton hillwaterslides
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1 - 5 of 1,294 reviews
Reviewed 3 weeks ago

We stayed at this hotel because we were attending a dance competition on the premises. Otherwise I would've cancelled my stay after the first night. This hotel is dirty and in desperate need of some TLC. Upon arrival to our room, we noticed a few...More

4  Thank Julie T
Response from AmericanaResort, Public Relations Manager at Americana ResortResponded 2 weeks ago

Hi Julie. Thank you for your feedback. We are so sorry about your experience. During our numerous conversations during your stay, we apologized for your concerns and addressed each one. We are remorseful as we thought based on our conversation that you were happy with...More

Reviewed 3 weeks ago

Hotel is decent but this was the only hotel that we stayed that did not have any complementary soap and shapoo which is not a big deal. However, we were told and paid for break fast but only provided with coupon to redeem at the...More

Thank expl0ring0ntari0
Response from AmericanaResort, Guest Relations Manager at Americana ResortResponded 3 weeks ago

Hi expl0ringOntari0 Thank you for your feedback. We do provide complimentary soap and shampoo. We have are dispensers located in the guest room, and if you wish to have bottled toiletries, just let the Front Desk know! We do not advertise that breakfast is included...More

Reviewed 3 weeks ago via mobile

I went to the Americana for my daughters dance competition and never did I imagine the hotel would be so bad. The room was very gross and poorly decorated. The bed and pillows were lumpy and uncomfortable. On top of all this is the room...More

3  Thank Katie B
Response from AmericanaResort, Guest Relations Manager at Americana ResortResponded 1 week ago

Hi Katie Thank you for your review. We are sorry to hear that you were disappointed. Please let us know during your stay if you require anything like different pillows and we would be glad to exchange them for you had we known. I hope...More

Reviewed 4 weeks ago

We visited the Americana with our two grandchildren (ages 5 and 3) and had a wonderful experience. The water park was perfect for young children and they enjoyed every minutes of their two day experience. They played at the waterpark for hours on Friday and...More

Thank Debra L
Response from AmericanaResort, Guest Relations Manager at Americana ResortResponded 3 weeks ago

Hi Debra L. Thanks for the great review. We are so happy that you all had such a lovely time. We hope to see you again. Thanks! :)

Reviewed 4 weeks ago via mobile

Horrible place - STAY AWAY!!! If I could give this place a negative rating, I would. We stayed here for an on-site event. Stayed three nights and it was the MOST UNPLEASANT hotel stay for me and our family!!! Our room was so dirty that...More

Thank Littlelulu1234
Response from AmericanaResort, Guest Relations Manager at Americana ResortResponded 3 weeks ago

Hi Littlelulu1234. Thank you for reaching out and sharing your experience.We are truly sorry for your recent experience. Your review does bring up many questions for us, and we would embrace the opportunity to speak with you directly. Please call us at your convenience, if...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$127 - US$300 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$127 - US$300 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (304)
Room & Suite (354)
Pool & Beach (65)
Dining (25)
Amenities (158)
Family and Play Areas (17)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
sandy s
24 May 2018|
AnswerShow all 5 answers
Response from Kristi M | Reviewed this property |
No it is all in the same space. There are different pools for little kids and bigger kids. Have fun
0
Votes
Violet K
29 March 2018|
AnswerShow all 2 answers
Response from maria luisa c | Reviewed this property |
It is located in the far end of the park. It is only one with tv., We stayed at the ground floor suites which is 2 minute walk
1
Vote
Violet K
14 March 2018|
AnswerShow all 2 answers
Response from maria luisa c | Reviewed this property |
Boston pizza is 2 minutes walk from our suite. Yes, you pay bby debit/credit or cash in the restaurant beside the waterpark
0
Votes
Room Tips
"The ground floor rooms facing the playground and picnic tables looked to be perfect for anyone with young..."
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"We were on the third floor"
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"We asked for a room far from the elevator.It was near the stairwell. 2nd floor very quiet and easy to bring..."
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"Ground floor one are good specially with kids so there won't be complains from downstairs for noise"
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