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Americana Resort

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Americana Resort
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1,138 Reviews from our TripAdvisor Community

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Showing 1,108: English reviews
Dallas, Texas
Reviewed 2 days ago NEW

This place is a great "light"version of great wolf lodge. The don't have the pageantry or the largeness of the lodge, but the price is more than fair, the rooms are clean, and the staff very friendly. if you are looking for a place to take the kids to blow of steam for cheap this is the place,, we stayed...

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Helpful?
Thank Barlas Y
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your review and for recognizing our efforts in providing friendly service along with clean, comfortable accommodations at an affordable price. We look forward to welcoming you back again soon on your return visit to Niagara Falls as our valued guests. Yours in Hospitality, Guest Relations Manager

Reviewed 4 days ago NEWvia mobile

Not as nice as I thought it was going to be. The rooms seemed very old and run down. Wasn't very happy with our stay. Staff was nice. The one thing I could say is that it was nice for my girls who are very young. But I don't think I'll return.

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Helpful?
Thank Brad M
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback and I am sorry to read of your disappointment. Please do not hesitate to ask for the Manager on Duty immediately and we will do our best to ensure your complete satisfaction and accommodate you in a room that you are comfortable in and pleased with. It's great to hear that your girls enjoyed themselves...

Reviewed 4 days ago NEWvia mobile

Some of this negative reviews here shock me! I keep going back to this place despite the hype of the other water park hotels in the falls. I find the prices to always be fair and love how it includes the water park passes. My kids love the water park and so do I! When they are teenagers it may...

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Helpful?
Thank Jennifer B
Reviewed 1 week ago via mobile

It takes a lot for me to use the word "outstanding" when it comes to customer service but here it is very well deserved. We left our home early due to a snow storm but once we were in hamilton it was smooth sailing. Therefore we arrived in Niagara at 12pm. I went in to talk to the front desk...

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Thank jlmjrm3
Reviewed 1 week ago

The Americana Resort was the highlight of our kids hockey tournament. They loved the water park, arcade, restaurants, games, & candy/vending machines. The indoor water park was a hit and there were activities for kids of all ages/heights. Our team manager rented a private room where we brought in catered italian food and ate/drank together while the kids played some...

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Helpful?
Thank Cassandra D
Collingwood, Canada
Reviewed 2 weeks ago via mobile

We drove down for a couple days at the Falls and booked in at the Americana Resort. All in all we were not dissapointed. We heard some negativity and heard it was very busy, which I figured as it is still holiday time. Check in was just fine and staff was very polite. The wave pool was not too crowded...

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Helpful?
Thank Gary J
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your awesome review! We are so pleased to hear of the wonderful experience you had at the Americana. All staff are trained in customer service as our guests are the most important aspect of our business. Your satisfaction is our success and we hope you will tell your friends of the wonderful time you had. We look...

Toronto, Canada
Reviewed 2 weeks ago via mobile

Easy check in. Got a room upgrade which was nice and unexpected. For an extra $10 u get a $30 breakfast credit. Pool had less chlorine than our last visit which was nice. Fun waterpark good for younger kids. You pay for breakfast before going in and I find it odd that you would tip before you get served because...

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Helpful?
Thank L C
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your awesome review and its great to hear everyone had a splashtastic time. We pride ourselves on providing clean comfortable accommodations at an affordable price and thank you for recognizing our efforts. Feel free to just pay for the cost of your buffet breakfast and one can leave a cash tip at the table if so desired....

Toronto, Canada
Reviewed 2 weeks ago

We arrived at 1 pm which is when you are allowed to get your waterpark passes and your room if it is ready. Unfortunately, our rooms were not ready, but we could get our waterpark passes. They told us to check back later on. When we checked back at 3:30 we were told to come back at 4:15. When check...

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1Thank niagaravisitor_11
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback and it's awesome to hear that the kids had a blast. Families with younger children especially, appreciate that one can easily keep an eye on their children throughout the water park. The lifeguards are always keeping a watchful eye as life safety is their first priority and their training and quick action may be required....

Barrie, Canada
Reviewed 3 weeks ago

Having been to the Americana on several occasions, the last two times have been increasingly disappointing. This time, we opted for the kiddie suite - themed room. While the kiddie room with four bunks is separate and that room was relatively clean, the main room was terrible. Our queen bed had lost all support and had me feeling as though...

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1Thank SmithFamilyby7
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback and I am very sorry to read of your disappointment. Your comments are important to us as it helps us improve in certain areas and your concerns will be discussed with the appropriate Managers. I hope we had the opportunity to address the room with attention to detail as we make every effort to provide...

Hamilton, Ontario, Canada
Reviewed 3 weeks ago

Me, my fiancé, and 3 kids went from December 28-30. It's a pretty nice place but needs some repairs. The room was good but not great. The bed and bathroom were good but the carpet had a tear in it. My room was pretty close to the arcade and waterpark. The arcade is big and there are a lot of...

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Helpful?
1Thank Jeff L
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback and I am glad you enjoyed your stay with us. The water park is ideal for families with young children as it's easy to keep an eye on them throughout the water park. We look forward to your return visit for another splashtastic time as you make some more fun family memories as our valued...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Americana is a unique Niagara Falls Hotel offering the ultimate family vacation retreat and corporate conference centre.Some of the treasury of amenities you will find at the Americana include Waves Indoor Waterpark - a premier waterpark in Niagara Falls featuring a retractable roof, slides and more; a large outdoor recreational area and playground with gazebos and barbecues; Senses Spa & Boutique, a full-service spa for those who want to get away and relax; free wireless internet, on-site restaurant and bar and over 21,000 square feet of meeting, banquet or wedding space. ... more   less 

Additional Information about Americana Resort

Address: 8444 Lundy's Lane, Niagara Falls, Ontario L2H 1H4, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: €101 - €199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Americana Resort 3*
Number of rooms: 204
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, TripOnline SA, Orbitz, Expedia and Hotels.com so you can book your Americana Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Americana Hotel Niagara Falls
Americana Resort Niagara Falls
Hotel Style:
#9 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Americana Resort staff and other travellers.
20 questions
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Questions? Get answers from Americana Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the voluntary resort fee waived and parking should not be extra... make sure you have an 'updated' room if one's available.”
 of 5 bubbles SmithFamilyby7, 1 Jan 2017 | Read review
“If you don't need a patio door, ask for a room on the top floor so you don't hear/wake up to a herd of elephants ;)”
 of 5 bubbles Huber74, 29 Dec 2016 | Read review
“I really don't think it matters. We have stayed a couple of times and in different rooms. Thought was satisfactory each time”
 of 5 bubbles lynnmarshall7, 22 Dec 2016 | Read review
“Ask for a newly renovated room”
 of 5 bubbles birdiek1, 19 Dec 2016 | Read review
“No falls views, just city views. So I have no tips really.”
 of 5 bubbles MajidFamily, 14 Dec 2016 | Read review
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