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Americana Resort

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Americana Resort
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1,153 Reviews from our TripAdvisor Community

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Showing 1,123: English reviews
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Syracuse, New York
Reviewed 2 days ago NEWvia mobile

We stayed 2 nights and had a great time. Room 288 was clean and updated. Every staff member we came into contact with was friendly and welcoming. The water park was clean and the perfect size for our 2 children (2 & 6years old). No complaints from this family.

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Helpful?
Thank PoohNP
Toronto, Canada
Reviewed 4 days ago NEW

Overall all I highly recommend this place. When we booked things were not perfect, but the manager Diane stepped in & completely shuffled things to take our accommodations to the top level. With her help, the kids & adults had the best set up & our memories will last forever with the amazing Pirate & Princess suite we had! Her...

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Thank julien0122
London, Canada
Reviewed 1 week ago NEW

Stayed here last year for my daughters dance competition. Never again. The smell in the room was disgusting .. and I wasn't the only one to comment on it. Before i could even unpack, I drove to the a store near by and bought Fabreeze! I sprayed EVERYTHING. The carpets are old and dingy throughout the property. The waterpark is...

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Helpful?
3Thank Stephanie F
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

I am very sorry to read of your disappointment last year with your room. Every year we look forward to the many dance competitions being hosted at the hotel and value their business. At the Americana we strive to keep all of our rooms clean and updated. We have recently remodelled many guest rooms with new furnishings including new beds,...

Toronto, Canada
Reviewed 1 week ago NEW

Not a bad place for the price. Just a short drive to the falls, and a lot of restaurants close by, but would not walk there at night. Did not use the pool area, and the restaurant. Pleased with the stay, and will return again.

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Thank c0rky123
Brantford, Canada
Reviewed 1 week ago via mobile

My significant other and I had checked into this hotel the second weekend into February and had booked it a month in advance. We were really excited until we got in the doorway. Provided there is a water park and yes, a lot of children would be present. However, we didn't expect such poor behaviour of guests. We rented a...

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Helpful?
Thank maggieeegallant
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback and please accept my sincere apologies for your disappointment. I am very sorry that other hotel guests did not show more consideration with their children. Please do not hesitate to call the front desk if your room location is not suitable and we will make every effort to move you to a more suitable location...

Atwood, Ontario
Reviewed 1 week ago

We spent two days there last week Feb. 5, 6, 2017. (Sunday-Tues am) Holidaying with my grandson who was 5. Perfect for smaller children. There was only one water slide that he couldn't go on by himself and he was only short by 2-3" Very clean hotel in all areas. Friendly staff as well. We ate at the little restaurant...

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Thank Elaine2008A
Toronto
Reviewed 1 week ago via mobile

Travelled from Toronto to Niagara Falls for a mini child centred getaway with another couple. The Hotel was great about putting us in rooms side by side. While many travellers wrote about the dinginess and cleanliness of the place, considering the age of the building and the amount of traffic it gets, we were not surprised by what we saw....

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Helpful?
Thank re_gftr
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback. I'm glad to hear you enjoyed your time at the water park with your young children. The water park is certainly ideal for families with younger children as it's easy to keep an eye on them with clear sightlines throughout the park and the kids are able to go on the tube and body slides...

Fort Erie, Canada
Reviewed 3 weeks ago

I recently went to Senses Spa at the Americana Resort . The Spa was advertising a New Technique to instantly define and make fuller brows. I decided to try it. Melanie the esthetician did a fantastic job on my brows. My brows are much fuller and shaped exactly how I wanted them. Many of my friends have commented how much...

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1Thank gama322017
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your awesome review and letting us know of the wonderful services you recently experienced at Senses Spa. New to the Spa is Microblading with Melanie and was featured in January's Spa promotion. For a defined shape and a fuller looking brow, Microblading is a great way to achieve this and were excited to hear of your new...

Reviewed 3 weeks ago

Having tried Great Wolf Lodge last year, we decided to save money and try the Americana this winter. Things started off great. Our rooms were ready at 1 pm when we arrived. The requested balcony rooms and proximity to each other was provided. That's where it ended. The amount of chlorine in the pool is ridiculously excessive. They say they...

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Helpful?
3Thank cathy T
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback and I am very sorry to hear of your disappointment. Please accept my sincere apologies that other guests in the hotel did not have more consideration for those families with younger children. Although the hotel's enforced quiet time is at 11:00pm, there is a Manager on Duty to address any guest concerns. I am aware...

Reviewed 3 weeks ago

Staff was incredibly helpful, we had a fantastic visit :) everyone was smiling ear to ear! My daughter fell in love with Sandy, who is warm and kind to all guests, and incredibly helpful. Wow! Accommodations were spacious, and my little one loved having 'her own room' bunk beds. Front desk also helped assist us in finding a room close...

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Helpful?
Thank Christina F
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your wonderful review and letting us know of the exceptional customer service you received during your recent stay. We take pride in giving our guests the best customer service possible and we appreciate you acknowledging Sandy's exceptional service she provided to you. We too will recognize her efforts in a special way for your great shout out...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Americana is a unique Niagara Falls Hotel offering the ultimate family vacation retreat and corporate conference centre.Some of the treasury of amenities you will find at the Americana include Waves Indoor Waterpark - a premier waterpark in Niagara Falls featuring a retractable roof, slides and more; a large outdoor recreational area and playground with gazebos and barbecues; Senses Spa & Boutique, a full-service spa for those who want to get away and relax; free wireless internet, on-site restaurant and bar and over 21,000 square feet of meeting, banquet or wedding space. ... more   less 

Additional Information about Americana Resort

Address: 8444 Lundy's Lane, Niagara Falls, Ontario L2H 1H4, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: €112 - €221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Americana Resort 3*
Number of rooms: 204
Reservation Options:
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Also Known As:
Americana Hotel Niagara Falls
Americana Resort Niagara Falls
Hotel Style:
#9 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Americana Resort staff and other travellers.
21 questions
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Questions? Get answers from Americana Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pirate/Pricess room is AWESOME”
 of 5 bubbles julien0122, 21 Feb 2017 | Read review
“Get the voluntary resort fee waived and parking should not be extra... make sure you have an 'updated' room if one's available.”
 of 5 bubbles SmithFamilyby7, 1 Jan 2017 | Read review
“If you don't need a patio door, ask for a room on the top floor so you don't hear/wake up to a herd of elephants ;)”
 of 5 bubbles Huber74, 29 Dec 2016 | Read review
“I really don't think it matters. We have stayed a couple of times and in different rooms. Thought was satisfactory each time”
 of 5 bubbles lynnmarshall7, 22 Dec 2016 | Read review
“Ask for a newly renovated room”
 of 5 bubbles birdiek1, 19 Dec 2016 | Read review
5 of 5