Great place friendly staff reasonable prices very clean and comfortable place to stay with an outdoor pool I've been here a few times and will only stay here on my visits close enough to the attractions but also far enough away it's peaceful when it gets late no noise from the downtown crowds
Very friendly staff. The owners care about the business and will work to accommodate guests. It was exactly what I was looking for. Met expectations and felt safe and comfortable. I will keep this place in mind for future visits to Niagara!
Horrible customer service. Booked with Expedia, then received a message from the manager of the hotel stating that they can’t give me the room for the price I booked on Expedia and they wanted more money. Do not recommend!
Had a reservation for 2 rooms with 2 beds per room, for 2 nights. When we attempted to check in, we were informed that one of the rooms had a plumbing problem, and all they could offer us was a room with one bed and a pullout couch. We checked it out and it was unacceptable, hardly any room to pull the couch out, and it wasn’t in good shape. They offered a 10% discount, which we refused. After further discussions, we were informed that the ‘plumbing problem ‘would be fixed in 10 minutes, so we waited. Turns out there was no plumbing problem, but they had given our room to some family member who was down from Toronto.The 20 minute wait was how long it took him to move his stuff out! Problems didn’t end there. The rooms are musty and smell of smoke. The AC didn’t work too well,and actually stopped working entirely the second night. They don’t clean or change towels between nights. The only things thinner than the bedding were the towels. The free breakfast consisted of coffee and a couple loaves of bread for toasting. That’s it! When we asked where the ice machine was, the owner pointed to a store on the next corner and said they sold ice there. The favorable reviews must all be from family members. THERE IS NOTHING FAVORABLE ABOUT THIS PLACE!!…
Nothing fancy, old style hotel but most important the room was very clean, everything was in walking distance . We will definitely stay there again!! The owners are very friendly and helpful!! Outdoor pool was very clean and a decent size.