Niagara Grandview Manor
5359 River Rd At Eastwood Crescent, Niagara Falls, Ontario L2E 3G9 Canada
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About
#16 of 73 B&Bs / Inns in Niagara Falls
Location
Cleanliness
Service
Value
Niagara Grandview Manor is a distinctly prominent property that overlooks the Niagara River and Gorge and has been welcoming guests since 1961. Our historic Inn, built originally in 1891, sits majestically atop a hill and is just 5 - 10 minutes walking distance to the Falls, Major Attractions, Casinos, WEGO transportation stops and Queen Victoria Park. There is nothing like sitting on one of the balconies enjoying the view and the comforting breeze provided by the rapidly moving water of the mighty Niagara River. Breakfast is a wonderful time of day and is enjoyed in the dining room which provides a view of the Niagara Gorge. A full breakfast is served and includes lots of homemade ingredients made especially for our guests. Niagara Grandview Manor provides bicycles for guests which include an assortment of mountain, hybrid, and tandem bikes
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bicycles available
Hiking
Books, DVDs, music for children
Children's television networks
Non-smoking hotel
Secured parking
Wifi
Coffee shop
Kid-friendly buffet
Special diet menus
Board games / puzzles
Kids' outdoor play equipment
Outdoor furniture
Picnic area
Shared lounge / TV area
Private check-in / check-out
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Hair dryer
Bottled water
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mid-range
Languages Spoken
English, French, Spanish, Chinese and 4 more
Location
78Somewhat walkable
Grade: 78 out of 100
89Restaurantswithin 1 km
54Attractionswithin 1 km
Contact
5359 River Rd At Eastwood Crescent, Niagara Falls, Ontario L2E 3G9 Canada
Getting there
Car HireSee all Niagara Falls car hire
390Reviews10Q+A83Room tips
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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No point in writing a review, all the beautiful mansions that were amazing historical Bed & Breakfasts have been brought out by foreign investors and somewhat are abandoned. New laws permitting all you need is cash and occupancy ( one local ) The Grandview was a lovely place but new owners. It is not even open,
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Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I booked this hotel through booking.com and had to cancel due to COVID. I cancelled 3 weeks before my stay which was fully refundable. So far I have emailed twice and called twice and and I am still waiting for the $480 this hotel owes me. We will see with the threat of opening a claim with VISA if this will actually result in a refund this time. I didn’t even have my stay with the hotel and had a terrible experience.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
From the moment of our Friendly check in,to our Uniquely furnished Room with our own Private balcony and a Spa shower,to our cooked to order hot Breakfast by Chef Joseph The Grand view Inn stood up True to it's name...Grand view.Bonus of Free parking as well
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is not a short, concise review and will apologize for that now. We have been tormented by unwillingly having to relive our recent stay at The Niagara Grandview since our return over two weeks ago. We simply cannot shake this off. In fact, this is the very first time in five decades of travelling my wife and I felt so compelled to document and share our horrific experience in detail. We have booked the Grandview Manor exclusively on four occasions over the past three years as it has been our ‘go to’ destination in Niagara Falls. With great disappointment, that has now all changed. We won't be staying there again. It would be a gross understatement to say our recent stay was unnecessarily aggravating, stressful and full of unpleasant surprises. Considering everything happening in our world right now, we were just going to let this go and move on, but upon reflection felt strongly about bringing our inexcusably upsetting nightmare to the attention of anyone who may be considering this establishment. As a result of a number of documented emails and phone calls directly with the Inn (in an effort to help avoid the often common mishaps of booking through a third party), we were made to feel like nothing but an annoyance and inconvenience. In spite of this, we decided to confirm our fourth stay with them anyway, so we booked “The Fraser” room. After been repeatedly assured it was renovated with specific amenities including a covered balcony - information the owner personally confirmed and provided in writing - we discovered upon check-in that the room clearly has no covered balcony. As COVID-19 limits a substantial amount of one’s activities, the ability to enjoy the room and relax within some outside personal 'space' is important now more than ever. It has always been important to us to be able to sit outside regardless of weather, as we have done on our three previous stays with this establishment. Beyond this inexcusable ‘misunderstanding’ (?), there was only one chair on the balcony (with nothing appropriate or usable inside to move), so it would obviously not accommodate a couple. What was equally upsetting was that our lodging was merely another stale, tired, weathered room with no redeeming features expected of an historic property at this price point, in an area of the Inn that was dark, dingy, and dirty and STILL under construction after almost THREE years. All of their alleged 'renovations' and high-tech shower did not compensate for the absence of cleanliness, charm and ambience. Let it go on record we have never had any such issues during our earlier stays in The Annex, an adjacent property we greatly enjoyed, which Niagara Historic Inns lost earlier this year after it was reacquired and beautifully renovated by its owners. Having gone to great lengths to ensure the details of our booking, we addressed our confusion and disappointment with the Front Desk immediately. In response, we were offered either a full refund or an alternative room in the Alexandria Villa, a newly acquired property nearby (with no balconies). We reluctantly accepted and coordinated a switch of rooms. This not only avoided the property having to incur a loss of revenue but more importantly us having to request a refund which could be difficult, based on other reviews and our experience of having to reschedule our Spring booking - PAID IN ADVANCE IN FULL with cancelled with AMPLE notice - only to be told by the owner he would just “hang on to our money until next time” We were understandably nervous and skeptical a refund would never be issued. So we stayed. But so far that was NOTHING... Returning from dinner Thursday evening we noticed something odd in the kitchen. Opening the door, we saw food in Tupperware containers on the counter so only assumed it was someone on site (possibly staff?) checking the property and locking up for the evening. We thought little of it at the time. Less than 30 minutes later, however, a food delivery arrived and there was a group gathered in the kitchen/dining area eating and socializing. They became disrespectfully noisy with their banging and chatter continuing until close to midnight. We didn’t complain or make an issue of this due to what had happened at check-in so just let it go even though it was clearly against the establishment’s long list of official and strict printed guest guidelines. Friday evening, however, was an inexcusable nightmare. Upon returning from a relaxing afternoon and dinner, we opened the main front door to discover the Villa disgustingly redolent with burned cooking oil and the nauseating smell of greasy food. The odor spread throughout the interior of the building. At least 6 people or more, all without masks, were loudly carrying on and eating on the main floor. We had to deal with breathing and choking on this as it had overtaken our entire room. After enduring this for almost an hour, we decided to ask who they were, why they were cooking and eating in the Villa when the guest rule sheet does NOT allow it and requested they open a window or turn on a fan. No one appeared to understand except one young woman who informed us flippantly they were “guests”, were cooking “Hot Pot” then sarcastically suggested that “we should join them’... an insensitive and insulting remark in a COVID environment to join people we don’t know - who are not socially distancing and not wearing masks - to eat food in close quarters with strangers whom we were not even able to communicate with? After this obnoxious encounter, it was impossible to enjoy the evening, our room or a much needed relaxing soak in the Jacuzzi tub we had paid a premium price for. The evening and our one and only get-away this year due to COVID restrictions was completely destroyed and ruined. We were forced to open all our windows and retire early after packing up knowing we would leave first thing in the morning. We dropped our key off by 9am and left without breakfast, once a key highlight which everyone raves about and which we always enjoyed. It is now much reduced. The Eggs Benedict were still ok but was the only hot item left, as the other offerings were only the standard mix of granola, fruit and bagels all of which are available at any Travel Lodge, Best Western or Quality Inn at a fraction of the cost. Completely exhausted and upset, we just needed to go home without having to deal with an unpleasant or indifferent encounter with the owner. As our stay was like any other in the past, after returning home we did reach out to him by email with a summary and questions concerning our experience. He chose to ignore us. Having to follow up days later, we were only blasted with a shockingly condescending, arrogant and hurtful reply. He accused us of not having the ‘courage' to mention anything at check out, of always complaining (?) - and did not even have the courtesy to address or even comment on a single concern or issue we had. That was totally shameful, especially from the perspective of repeat and loyal customers. It is also important to note we have in the past, left positive, glowing reviews for both the Grandview and their incredible staff. The front-line team has never disappointed, always going above and beyond to be accommodating, welcoming and warm. We’ve even left unsolicited gratuities and thank you notes for their services (included this last stay). Considering the multitude of options to book a stay in Niagara Falls at prices comparable or much more reasonable than what we paid, our decision to go back as a loyal returning guest was a tragic mistake. The advertised rates for the Niagara Grandview across a great number of travel sites and booking platforms is ALL over the map. The room we booked was even advertised as AVAILABLE for the very nights of OUR stay on Airbnb for over 30% less. We thought by booking directly, we would be treated fairly. We unfortunately learned this was not the case. Our advice is simple: please be careful, do your homework and good luck.…
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Date of stay: October 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
WE last stayed here in around 2015 and loved the place. The expansion to include an annex might have been a plus, revenue wise, but I'd rather have had the original b&B. While our Jaccuzzi suite desciption on line included microwave, fridge, kettle, coffee pot, we were shocked to find they were in a communal kitchen area and not in our room. The room itself was perfect except for the 3 channTV- Fox, Endless Jeun Claude van Spam and some drug pushing US station- not impressed. Breakfast was very good, perhaps a little too heavy. A suggestion: Buy a regular toaster with a selection of breads. Overall, staff were great. My only complaint was the owner giving golfing tips every morning to a select group at a volume that didnt need to be heard by everyone in the building. ( And I'm totally daef in one ear!)…
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Date of stay: October 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Went here for an overnight stay to add some normalcy back into our lives. The property is right on River Road and it seemed like most rooms had a balcony of some sort to go out on. We lucked out and had beautiful weather. It's just a short walk to the falls. The Manor is under construction but it did not take away from our stay. We had a very large room with a king bed, huge balcony to sit out on, lcd tv, dvd/blue ray player. The bathroom was large and very clean. The antiques spread througout the property are gorgeous. Breakfast was very good, and served promtly at time requested.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Location was great..walking distance to great restaurants and the falls Breakfast was very good.Great entree with lots of fixings to fill you up !! Very friendly staff. Covid restrictions are enforced . Parking is included. Room was huge and had a large balcony. selection of DVD 's and player were provided Very quiet at night..had a great sleep
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Date of stay: October 2020
Service
Room Tip: lots of rooms to choose from
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We booked thru TravelZoo a king room with balcony. However a few days before we were to arrive, they informed us they had "upgraded" us to a house next door. This didn't leave us much time to cancel and book somewhere else. The house was a good size - 4 tiny bedrooms, living room, kitchen but not really a special location (this was an anniversary trip we were really looking forward to) - basic, tiny rooms with small beds - our bed sloped into the middle (did not sleep well at all), small bathroom and small deck looking out onto a run-down garage. On the plus side, the location is excellent ( just a 10-15 min walk into downtown), the included breakfast was great (we loved the fruit and granola) and they gave us a bottle of wine upon check-in. Overall, a pleasant stay but just be prepared to have a last minute move before you go.…
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Date of stay: August 2020
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We booked a room at the Grandview and happy that we did. When we called we were told that we had a 5 day cancellation period before our arrival. However, 2 days before we leave Montreal for Niagara Falls the FULL amount was on our credit card to pay. We called and spoke to John (owner) he said that it's because we reserved online and not directly at the Manor. We told him that we booked with Lilly and it was directly at the Manor and he didn't know what to answer. So, beware because once they have your credit card they are going to pass the total amount. We paid our credit card 2 days before we even left our home in Montreal. The Manor is under a lot of renovation we stayed at the Alexandria house Room 602 just down the street a dew doors away which is a beautiful house with lots of rooms that will eventually all get renovated. The lock on the entry door is a security issue because not everyone knows how to lock the door going into the house or when they leave for the day or night. Getting up each morning the main door was NEVER locked which means anyone can walk into the house and do as they wish. Security remains an issue even after we mentioned this to the staff and John (owner). For breakfast, you are to choose in the morning for the next day. It is a hot breakfast but you can also have cereal boxes which are provided in the dining area. A lot of places in the area will give you a take-away breakfast, at the Manor you get a nice hot breakfast. Free parking and Wifif which is a plus. If you don't have a mask they provide them. Walking distance to the Falls and restaurants which is a plus. Coffee/tea/water and pastries are available all day long in the Manor. Although, under renovation we were never disturbed by any noise. The place is clean, staff friendly and John seems to have a lot on his plate with loads of renovations but still a very lovely man. If you need something he will be there for you to make sure you're ok. We would definitely consider going back to Gardenview, hopefully these issues will be cleared out before we make our next reservation. When everything is renovated his places will be amazing! Palmina & Andy…
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Date of stay: September 2020
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I am not one who likes to post a bad review but I feel that when people spend hard-earned money and what they see isn't what they get it should be made away for others. I saw this promotion on Travelzoo but ended up booking with the hotel directly. Their website stated it had COMPLETELY a renovation in 2020, this is from their site "The widest range of guest rooms and vacation rentals for you to choose from!" Completely renovated in 2020, Niagara Grandview Manor now features a total of 17 luxury rooms and suite which can sleep between 2 and 6 persons.. Our spectacular rooftop suites feature ceiling heights of 12’ to 16’. This is totally not the case and utterly false advertising. When we arrived we did drive by at first as their sign is broken and laying against the post on the grass not visible. We parked and went into what is to be a reception area a mess, stuff was everywhere. We checked in, was asked what we wanted for breakfast the following morning. Not much choice as we were informed the fire marshall had shut down the kitchen 3 days prior to our arrival which meant no bacon, fried eggs, etc. Fruit, pastries, egg benedicts, cereal, toast, if you happen to not like any of those options you out of luck. We had also expected to eat there Friday evening as their site shows they provide lunch and dinner. We had to change our plans. No working fire alarms. With our package as we booked directly, we were told we were to get a bottle of wine, upon checkin we were told there was no more wine, but the owner was bringing some back that evening. We were then taken to our rooms. The rooms were of nice size and nice inside, however, you can tell things have not been done properly, our bathroom basin wasn't fixed to the floor so kept moving, the shower kept flooding the bathroom floor, the curtain to small, or with all the jets they have maybe a glassed door would have been better. No coffee or tea making facilities in the room, although you can get in the dining room area during the day plus you are not allowed to eat any food in your room. The hotel is still under construction, outside the front is a mess, abandoned garden furniture, overgrown bushes, etc not as it shows on their site. The egg benedict each morning as we had to have the same each day was good, no complaints there at all. The morning breakfast server was nice, the chef always looked grumpy, as well as the owner or inn manager didn't smile either so not met with great customer service. The other issued we had was to due with my dad, who is a senior and deaf. My dad decided to go for a walk Saturday morning, he took his key with him. When he returned he couldn't get back in a lady who we believe is the wife/ girlfriend to the chef as they were together the night before and had spoken with my dad, came to the door. My dad explained he couldn't get in, she told him he had to stay outside til 7:30am when the door would be opened. he showed her he had a key, and that he was staying there, she said he knew he was staying there but he still had to wait outside til 7:30am. My dad had a 45 min wait. Thank god it was NOT the wintertime my dad is 78 years old. My dad did not realize that on key there was the code to the door, the lady could have also told him that, however, she chose NOT too. My dad waited for 45 mins. What person does that to a senior when you A) know he is staying there B) couldn't tell him the code for the keypad was on the door. I hope karma bites back. We spoke with reception about the matter but not much was done, when we checked out we didn't even get asked about our stay just told to drop the key on the desk. This was by the owner or Inn manager. If he has NO customer service skills I guess you can't blame the staff for not having any. Oh, we eventually got the wine only because we kept asking, wouldn't have gotten otherwise. I am not telling people not to stay here I just want you to go with an open eye, you don't get what you expect to get, the place is a construction zone and should be noted on their site.…
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Date of stay: August 2020
Value
Location
Service
Room Tip: Find a hotel not under construction
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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ALSO KNOWN AS
travel lodge niagara
FORMERLY KNOWN AS
Eastwood Tourist Lodge
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
12
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Claim Your ListingNIAGARA GRANDVIEW MANOR - UPDATED 2022 B&B Reviews & Price Comparison (Niagara Falls, Canada) - Tripadvisor
Frequently Asked Questions about Niagara Grandview Manor
Which popular attractions are close to Niagara Grandview Manor?
Nearby attractions include Adventure Rooms Canada (1.1 km), BATL Axe Throwing (1.1 km), and BreakOUT escapes Niagara (1.1 km).
What are some of the property amenities at Niagara Grandview Manor?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Niagara Grandview Manor?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Niagara Grandview Manor?
Guests can enjoy free breakfast during their stay.
Is parking available at Niagara Grandview Manor?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Niagara Grandview Manor?
Conveniently located restaurants include Prime Steakhouse Niagara Falls, Massimo's Italian Fallsview Restaurant, and Weinkeller.
Is Niagara Grandview Manor located near the city centre?
Yes, it is 0.6 km away from the centre of Niagara Falls.
Which languages are spoken by the staff at Niagara Grandview Manor?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Japanese.
Are there any historical sites close to Niagara Grandview Manor?
Many travellers enjoy visiting Queenston Heights Park (7.0 km), Laura Secord Homestead (7.6 km), and Lundy's Lane Battlefield (2.5 km).