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Universal Inn & Suites

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Universal Inn & Suites
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82 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Reviewed 29 July 2016 via mobile

Stayed here for a couple of nights just this week. The door paint was peeling. Check in was confusing. They gave us keys, didn't even tell us our room number, and was sent on our way. We found the room, which was not fully cleaned. There was still garbage from the previous occupants! Had to confirm that the sheets were...

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1Thank Jeunese R
manila
Reviewed 28 July 2016 via mobile

Even though the price is low it doesnt mean that the place should be dirty?! We requested to pay more just for us to move to a better room but according to the receptionist the hotel is full. "Vacancy" was posted on their front sign though. We will never go here ever. The whole people from the bus felt the...

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Thank vcvaldez
Toronto, Canada
Reviewed 27 July 2016 via mobile

I actually really enjoyed staying here from July 23 to 24. I booked a king jacuzzi suite and the room was extremely spacious. Check in was fast. Parking was free. The room was very clean as was the hot tub which was a bonus. The decor is a bit outdated but did the job. Bed was comfy and also came...

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Thank Chsr0066
Hamilton, Canada
Reviewed 6 June 2016 via mobile

If you are just looking for a short stay and won't be in your room much than this hotel is ok. Stained carpets and out of date decor is what describes this place best. You get what you pay for so my expectations were not high. Good location for being near attractions.

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Thank Bluntforce18
Gold Coast, Australia
Reviewed 4 June 2016

Stayed here on a bus tour, this place was an absolute terrible place, the beds were hard, the towels were as thin as a bed sheet. The linen was not pressed, and the place smelt like old socks. During the day, there is rust on all steel work, garbage was thrown on the carpark area and left outside the bottom...

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1Thank Hen K
Eva U, Manager at Universal Inn & Suites, responded to this review

Dear Hen, Thank you for taking time write your review. We regret to hear your unpleasant experience at our Inn. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Our main priority is to be able to offer guests affordable and comfortable accommodation. The rusty spot on exterior steel frame is...

Reviewed 1 June 2016

I'll be honest - This is a 1 star hotel (rightly so). If you are 25 or below and want to trash the place after a fun night out then its the right place to be. If you are an adult then you have no business doing business with this establishment. The only thing that went smoothly was check-in at...

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Thank buckybadger15
Eva U, Manager at Universal Inn & Suites, responded to this review

We regret to hear your unpleasant experience during your stay at the Universal Inn. It is our goal to provide guests with comfortable and affordable accommodation. We do offer good value such as free wi-fi and free parking. Please accept our appology for the inconvenience. Eva Drake

Reviewed 15 April 2016 via mobile

Stayed here before and it's much better now then last year rooms are large clean and freshly painted and the staff are great,vary helpful. It is 10 minutes walk to the falls, Clifton hill,and the casino and parking is free.

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1Thank Edward K
Toronto, Canada
Reviewed 10 April 2016

Every time I am in Niagara Falls, which is twice a month, I always stayed at Universal Inn, and I always have a great experience. The location is very convenient as the Universal Inn is only a 5-minute walk to the new casino. I recommend the Universal Inn to anybody that is looking for a nice and quite place to...

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Thank MervynWallace
Milton, Canada
Reviewed 16 March 2016

This was our second visit to Universal. Our room was clean, large and equipped with a microwave and bar fridge. The staff were friendly and accommodating. We definitely plan to return. Great value for the price!

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Thank GloriaandDoug68
A TripAdvisor Member
1 review
Reviewed 15 February 2016 via mobile

My Husband & I love this hotel. We have stayed here more than 6 times over the past few years. Every time we feel like going to Niagara Falls we call Universal Inn & Suites to book our room. The staff are very friendly and service oriented. The Hotel is very clean and well maintained and you will not find...

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Thank A TripAdvisor Member

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
Colonial Style Inn located in the heart of Niagara. Within walking distance to the falls and major attractions. The Inn offering onsite complimentary guest parking, comfortable and spacious guest rooms at affordable rate. ... more   less 

Additional Information about Universal Inn & Suites

Address: 6000 Stanley Ave, Niagara Falls, Ontario L2G 3Y1, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: €57 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Universal Inn & Suites 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Universal Inn And Suites
Universal Hotel Niagara Falls
Econo Lodge Niagara Falls
Niagara Falls Econo Lodge
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Questions & Answers

Here's what travellers have asked, with answers from Universal Inn & Suites staff and other travellers.
3 questions
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5 months ago

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Questions? Get answers from Universal Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No elevators, so if you have problems with stairs, ask for a ground-level room.”
 of 5 bubbles rykg2015, 7 Sep 2016 | Read review
“supposed to have in room wi fi try to get it”
 of 5 bubbles jima628, 19 Aug 2016 | Read review
“Do not stay here!”
 of 5 bubbles 662henk, 3 Jun 2016 | Read review
“Wifi doesn't work (even if its available), No Pool. No way to choose a good room - enjoy your nightmare”
 of 5 bubbles buckybadger15, 1 Jun 2016 | Read review
“The corner suites are large and sunny.”
 of 5 bubbles MervynWallace, 10 Apr 2016 | Read review
5 of 5