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We booked the room with a falls view and were not disappointed. We had a full view of both the American and Horseshoe falls by day and night. However we were disappointed there was no kettle in the room so we had to buy bottles...More
Worn out is the first impression starting from the elevator to the furniture and even the building. Room amenities are mediocre compared to similar hotels in the neighbourhood. The only positive feature is the falls view. Parking is overpriced and inconvenient. The experience is not...More
There really is only one reason to stay at this hotel and that is the awesome views from the falls facing rooms. If you make a mistake of not booking the prime view rooms or you have any expectation of staying at a hotel with...More
Misleading is the kindest description of this hotel. We booked a Falls View room two months before our trip. We arrive and are told the "third party" site we used did not have the correct information. Our room faced the city, but since there is...More
The valet parking guy who welcomed us was really nice and helpful and so with everybody else in the building. They were all nice, so kudos to that. Unfortunately, we booked on hotels.com with the expectation that we had a FALLS view since that's what's...More
Response from CASSADY66 | Reviewed this property |
There is no place to park at the hotel, only a small semi circle to pull off the road and unload your bags and check into the hotel. The hotel offers valet parking for $45CAD per day, or you may find your own parking... More
There is no place to park at the hotel, only a small semi circle to pull off the road and unload your bags and check into the hotel. The hotel offers valet parking for $45CAD per day, or you may find your own parking somewhere else. Since I was from out of town and did not know the area at all, I decided to go with the valet parking. The parking lot that they use seemed very secure, and my car was well taken care of. The only downside to this is that you have to take a shuttle to get your car. It's free, but you have to wait for it to arrive, and then it also makes another stop at the hotel next door. It took me about 40 minutes to get my car when I checked out of the hotel; but there were many people checking out at the same time, which probably accounts for the amount of time it took.
Response from JENNIFER S | Reviewed this property |
I stayed here one night and stayed at another hotel the night before. It was the week in March when all kids are off from school so the area was very busy but the staff was very accommodating! Although I don’t remember... More
I stayed here one night and stayed at another hotel the night before. It was the week in March when all kids are off from school so the area was very busy but the staff was very accommodating! Although I don’t remember exactly what time we checked in, we were able to get into the room early. I’d call the hotel and explain your situation. I’m sure they’ll figure something out for you!