Daily Mandatory Charge will be added to the room rate and includes: A hotel marketing and development fee, and Municipal Accommodation Tax (MAT).
An elegant Niagara Falls Hotel stay with 53 floors of breath-taking views over the Horseshoe and American falls, 90 minutes from downtown Toronto and Pearson International Airport (YYZ). Enjoy spacious rooms with accommodations for families (up to six guests). Our North Tower suites feature classic wooden fittings provide an inviting ambience while double whirlpool tubs in oversized bathrooms are among the special touches.
Located on the 33rd floor with spectacular views of Niagara Falls, The Watermark restaurant's internationally-inspired menu and relaxing atmosphere is the perfect spot for sipping Champagne. Or, enjoy live music at Myst Lounge. Open-fire grilled cuts are the order of the day at Brasa Brazilian Steakhouse or choose favorite Italian dishes at Corso A Culinary Tour of Italy.
Have stayed at this hotel several times over the years. The main benefit of this hotel remains the location! Conveniently connected to the casino and wonderful view of the falls. However, the different towers can be confusing and difficult to navigate. The rooms are in need of a renovation. My room had a very odd odor. The parking rates are ridiculous. $75 for the garage and $50 for stone lot off site of which they do offer a shuttle to/from. I am here on business and not sure if I would return if it was being charged on my own credit card!?
Thhis was a great pick to celebrate our 56th Anniversary. the room was great and the view of the falls exceptional. The Watermark restaurant is Five Star. The service was great. Darren was our waiter. The food quality was great and the preparation perfect.
It is a Hilton. They have everything, and it is high end, and classy. We could have used a map to travel from the north tower to the pool in the mid tower. It is easier to simply go to the ground floor and back up to your destination. The issue is once you hit the ground floor you are dealing with everyone coming and going. I wish I had a map to know about the second or third level and how they connected. The rooms were clean. A little dark. The view of the falls is as advertised. Watching the colors change at night was an unexpected plus. The staff is very friendly and helpful. The self parking staff are exceptional. Attentive to peoples needs and desires. They were the staff that made my day. The wifi hook up was very easy. The staff is well trained to do their job, however I could sense that they were not a team. Each department was on their own.…
Given the expense to stay here I expected better. The hotel itself is lovely and in a very good location. However our room was sub par. We stayed in a room with no view and there was no internet and the television had only two working channels. They offered to send someone up to fix the tv at 830 when I complained but I was too tired to bother at that point. There was also a blood stain on the bed. To their credit the staff did come up to change the bed while we were at the pool. The tub spout was broken too. The pool was very nice with a view of the falls and clean towels on site.
I just experienced Hilton’s policy that ‘rather than understand the customers issue, it’s much cheaper to pay them a $150 on receipt of a letter”, in my case, 2 pages, with an offer in minutes with a letter from the hotel GM, who missed commenting on my call centre experience where I was lied to. All I wanted was to thank a family for supporting my daughter thru thie pandemic, as she with them in Sweden and no other family. I was on the reservation for a }’’3rd room, but since my husband was just getting out of acute care, I couldn’t be out of the city. I called the hotel’s front desk to confirm there would stressless check in and out. Neither were stressless. The hotel should have spent a few minutes figuring it out. And should have “honoured the commitment an an employee of their hotel that would allow my family from Sweden entree the rooms, and to keep the bill on my card. Not possible. They bullied this family into using their cards. Why couldn’t they have just called me. That’s how their problem to get a number was solved. I tried to fix this on checkout, the day they could have used my credit credit card to give meet this commitment. I tried to fix this for Hilton to be done with it! But after being passed around to about six people who had no intentions of helping me, I was told the ‘manager” was going to give me an email address to write to, I asked to speak to this” manager”, I was sent to their number, who’s voicemail cheerfully said he was off that day. The next day, they tried to quickly close this off, but they didn’t have access to my card any more. The first card they were going to use I informed them wasn’t mine, the next one, I also informed Hilton it wasn’t either. I sent a snapshot of what’s listed on my Hilton account. Without my permission, knowing they didn’t have my number, or whose cards these were. There was no one outside of Hilton and I in on this discussion. Then, if they didn’t breach my privacy knowingly. I knew they didn’t have my card #. Why s is ok to do this, instead of calling me and getting the number. Every person I spoke didn’t care, one manager said to my daughter, it was kinda my fault. Silly me, calling the hotels front desk vs the Diamond Member line. This was as bad as anything else ‘of all the things said. All customers should be listened to. How does Hilton get better? All I have seen is worse. I was told it was a credit fraud issue? Really? No explanation. It a because the reservation needed to be in my name…..they were. I could go on an on, it just was really awful. What’s really going on?/ I re-read the notes, they all respond with a ‘sincere apology” ]based on details not known by them, plus most importantly on getting a credit card numbers. I asked myself what really happening? No Diamond recognition, no empathy, integrity, issues, privacy breach, empleeyees that at this hotel just don’t care. Let’s get it done quick. There is only one logical explanation. It’s an efficiency policy. I am reporting this as they put no value on my time or my friends, who are required to frequently travel. I wouldn’t be surprised if I’ve haven’t wasted 10 hours on this while my husband is very sick in the hospital and my daughter is visiting. As I suspect at a minimum it’s a Canada wide policy, but probably broader. I think people, before they purchase a hotel stay at a Hilton property should know what to expect when service ‘goes wrong. I pay for customer service relative to price and hotel brand. At this time, I have told Falls view, I will never stay there again. Now that I understand the program, I t will be rare for me to stay at many Hilton brand. / Others may not be as sensitive with this, for their own reasons. I do suggest that should they a problem, Send a nice big memo, into Hilton Honors if you are a member, or to the Hotel’s contact. Don’t be shy, it might be worth $150. FYI for you, I’ve retained evidence of all communication between Jul 24 and Aug 4. with Hilton, and be happy to share them with you. Thank you. ‘ ‘…
We had such a great weekend! The hotel is in a great location and our view from our room was fantastic (us/can view). Melissa at check-in was so helpful - the entire front desk crew was great (we requested extra water and a late checkout and we had no problems with any of our requests with our Diamond status)! Breakfast in the top-floor restaurant had an amazing view and service was top-notch. Our room had plenty of space for our family. We had a King studio which had a sofa bed and we also had a roll-away bed we were fine since we just came to the room to sleep! Thanks for an amazing stay!
Hello, No great time: even high floor with double falls view alway unpleasant casino hotel in front of us, was not described or pictured in the rooms description. Parking fee of 60 $ is higher than in a 5 star hilton or at an airport. Room with damaged floor, old furniture with scratches. As diamond member we did not get the promised continental breakfast (complaints to receptionist: we consider us to be in the US) , 15 $ voucher covers ca 50 % of the breakfast. Very disappointed the complete stay
Start with the parking: no space at the hotel, off site parking is $35/night. Very pushy, obnoxious attitude when you try to park to unload: "can't stay here, move along, you have 10 minutes..." (the check-in line is a lot more than 10 minutes to even get to the desk). Then, the room: what they call a "suite" with waterfall views is 2 bedrooms connected by a short hallway, no common room; you can see the waterfalls from only one bedroom, with a huge casino tower between them. Don't try to get out quickly in the morning: the elevators cannot possibly serve the people going up and down, we waited 15 minutes for an elevator that was too full to get in, then walked down 25 flights to see Niagara Falls. Is there a quiet lounge where you can sit and relax, use a computer or read a book at night? Forget it - there is no space here where they are not going to sell you something and blast music at you. No breakfast for your $550/night; you can wait on line for half an hour at Starbucks, but I suggest the one across the street where you might get out in half the time. Not enough towels in the room, the staff said they would send more but didn't. Lamp with a missing lightbulb, at least they replaced that when we called. Housekeeping? For the exorbitant price, they come every 3rd night; we were staying for two, so no housekeeping. The bathroom water faucet runs too hot at every position except all the way cold, which also runs hot if you just ran hot water. Minimal coffee and tea in the room, not sufficient for 4 adults even for one night. (Remember, room service only comes every 3rd night.) You call the desk at night and it rings and rings forever, no answer. How did this hotel get more than one star? Plus side? There are two pools, one very crowded, 3 1/2 feet deep, the other decent for kids, 2 1/2 feet. The falls are beautiful, the casino is not. You are spending a fortune for the sake of a view at a shamelessly profiteering hotel. And the fireworks are nothing special, short and with only a handful of special effects.…
Booked a non smoking room and the washroom smelled like smoke. They offered as a $50 credit cause they had no room to transfer us to.I’m sure the charge on your bill if they smell smoke is a lot more than 50bucks. $50 is nothing in my eyes when you have to sleep in a room like that with 2 2 year old kids. Never recommending this hotel to anyone again. If there was a minus review that’s what they would of got from me.
Very unprofessional and rude front desk personnel. Poor work ethic and unfair customer treatment. Unrecognized charge of big amount showed up on my check-out bill. To avoid long line I went to front desk early morning to save time at noon time long lines. Unfortunately I end up facing this unprofessional and rude person Karen Forrester. I've never experienced such a horrible treatment during my frequent stays with Hilton since decade. I was promised that charge will be fixed. On the way out, nothing was fixed and this person started refusing to deal or fix the bill. I was told to call this and that number and get it fixed. So frustrated with all these 3 to 4 hrs, I had to switch to other personnel for help. Will never recommend this hotel to anyone in my lifetime.
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