There was no internet on the 3rd floor which I needed for work, asked the front desk and they said some floors don't have working internet. The guy says to me "Well what do you do at your house when the internet goes out?" well I have 2 routers, and if one goes out I get it fixed immediately. They said they had to call one internet guy who calls another internet guy and they have nothing to do with it. Very rude both of them, although in the morning very nice lady at the front desk. Beds were very clean and comfortable nice pillows. I've stayed at the Falls over 50 times never going back to this hotel. Washroom tub/floor a little dirty for my liking during Covid. Thank-you
Stayed at this hotel for a family vacation during first weekend of the New Year 2021. Considering the weather and Covid-19 restrictions in place, the hotel was fairly occupied. As a Radisson Rewards member, all of us were upgraded and I got a surprize upgrade to Fall view room. Thank you. The hotel has a good location, nice and clean and a short walk to Fall. The rooms were fairly big with refrigerator, microwave oven and Jacuzzi bath. One of the rooms also had a dining table & few chairs. From Front desk to parking attendant, everyone was very helpful. However, if they had kept their restaurant Turtle Jacks, open from 8.00 AM instead of Noon, it would be helpful for takeout breakfast. We had to go out to get our breakfast in freezing cold. Albeit there are many restaurants nearby, which will be another plus point during summer. They did not service the rooms during our stay, which was quite understandable. The housekeeping did provide us with all toiletries and tea/coffee refills during our entire stay. Rest all was very nice and more than comfortable and all of us had a very relaxing holiday. Special thanks to Victoria at front desk. Will definitely come back and stay at the same hotel again. Thank you very much.…
We stayed at the Radisson for 3 nights in December 2020. We had a view overlooking the Canadian horse shoes falls with a whirlpool tub in the room (does fit 2 people). Price was very reasonable and the staff very nice. We love to walk and we walked to most places of interest.
stayed for 2 nights had a great room with view off falls. Staff very friendly lady at front desk actually stopped us while we were going out to breakfast and gave us suggestions where to go so we would avoid the overpriced tourist spots thought that was great. would stay here again
I surprised my boyfriend to a weekend getaway in Niagara and found a great deal for the king suite with whirlpool tub. He had no idea and when we opened the door to our room we were both in awe of the cleanliness, layout and spectacular view of the falls! Definitely enjoyed our stay and would highly recommend this hotel. The girls at check in were extremely helpful,. friendly and polite. Would love to stay again sometime.
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