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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 11/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Fallsview Hotel
Updated 11/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#20 of 124 hotels in Niagara Falls
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Experience an unrivaled location overlooking Niagara Falls from Sheraton Fallsview Hotel. Our Niagara Falls, Ontario hotel features a location in the tourist district near the Niagara Iconic Boat Ride, Niagara Parks and wineries and is directly connected to Casino Niagara and Fallsview Indoor Waterpark. Fallsview guest rooms and suite offer floor-to-ceiling windows and balconies for spectacular views of the falls. Other hotel amenities include an inviting spa, eight unique food and beverage outlets, a heated rooftop pool, an indoor pool and a 24-hour fitness center.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Water park offsite
Children Activities (Kid / Family Friendly)
Kids pool
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Makeup services
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Fireplace
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Seating area
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
73Restaurantswithin 0.5 km
51Attractionswithin 0.5 km
Contact
5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7 Canada
Getting there
Car HireSee all Niagara Falls car hire
9342Reviews222Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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+1
We were not disappointed with location & the views we had overlooking the Niagara Falls. As you can appreciate this is a very busy hotel, the check in was efficient & the staff were very helpful. Our room was on the 23rd floor with a spectacular views of the falls. It was worth paying extra money for this view alone. The room was clean, tastefully decorated & we had a complimentary bottle of wine for our special wedding anniversary. We had a lovely evening meal & buffet breakfast at the hotel. I would recommend this hotel for it’s location alone. Another suggestion that is worth considering if you are in the area is Niagara on the Lake, it is about a 20 minute taxi drive from the Sheraton. It is a beautiful quaint town & well worth a visit.👍
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Our hotel stay was a terrible experience start to finish. We paid for the city view room and got the “No view room”. Which is essentially a dungeon with zero light. Your “window” looks into the conference center. Don’t forget to close the shutters when you get dressed! Maid service was subpar. Our room had a chickpea on the floor from previous guest. Soap and conditioner bottles were empty when we arrived. Hair on the shower wall. Laundry bag was missing. Safe was locked shut. I could go on. We finally were able to move rooms. “Don’t worry, you go out for the day, we will have a staff member move your bags to your new room when it’s ready.” And it was during this bag move that an item was stolen from our bag. Manager said he would reach out to security and we never heard back. Doubt we ever will. Would also like to mention that checkout is an absolute disaster. Elevators are packed. Impossible to get on one from any high floor. Our friends had to carry their luggage down 19 flights of stairs just so they could check out at 11. Elderly people were struggling with their luggage in the stairwells too. DO BETTER SHERATON. Our experience was shameful and we will never stay here again.…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Honestly, not worth the extra cost. Hilton jacuzzi room is half the price. My key kept deactivating during my stay and I had to wait for an hour at the Linney every time in line to get and get it reactivated. So irritating. Not worth it. Never again.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Fallsview Hotel
Responded 3 days ago
Dear 123kirstent, Thank you for choosing us for your visit. We were disappointed to read our accommodations did not provide the value for which you were hoping. We are also sorry you had an issue with your room key and the inconvenience this caused. We apologize for the frustrations you experienced during our peak season, and we want to thank you for your patience. We always look for opportunities to improve our guest experience, so we are grateful for your feedback. We hope to have the chance to better your stay, should your travel plans bring you back to Niagara Falls again in the future. Best Regards, Zach Guest Services
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+1
Amazing hotel staff is amazing our housekeeper was one of the most amazing staff on site… she would interact with the kids and even give then little toys! Only down is the elevators it would sometime take 20 min to get one, other then that had a great stay
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Avoid elevators on check out times…. We always used the stairs to go down
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Finishing up a stay at this facility. I would not recommend. Good view of Falls but overpriced and total chaos in the lobby. Tonight I had no hot water to take a shower - nice huh? And waiting 10 minutes to be able to get on an elevator is even more fun…..
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Fallsview Hotel
Responded 5 days ago
Dear mdinmd, Thank you for your review. We are pleased you liked the views. We are evaluating the concern you had with the elevator and shower, as we are committed to offering better service for our guests. We were also disappointed that you felt the price did not meet your expectations. We make every effort to be priced competitively. We hope you will give us another chance to show you our commitment to exceptional hospitality. Best Regards, Zach Guest Services
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+1
Hotel is not as listed on site as 50 million renovations. , Staff was rude, unprofessional and did not are to understand the concerns. Our vacation was prepaid through delta vacations and they still charged my card $893.47. Called, they said it was a pending charge, only authorized $150 for room damage/incidentals and left the room like they gave it to me. Spoke with several people and they all said the same thing, there is a glitch in the system and that is what authorized my card. Mine you, the charges went through. Dealing with my credit card company to get the chargers removed. I say they committed fraud. I have reached out to management and all I am getting now is our apologies. Do not waste your time.
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Date of stay: July 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Fallsview Hotel
Responded 5 days ago
Dear yolundas2022, Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for the unsatisfactory service you received during your stay. We will address this appropriately, and we are grateful for your patience and valuable feedback. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit. Best Regards, Zach Guest Services
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We stayed for an evening at the Sheraton Fallsview, the Monday after a long weekend . We found the hotel layout to be confusing, overwhelming and it did not meet the service expectations for a Marriott hotel in this category. - Cleanliness of our room was questionable, with stir sticks and milk creamers left on the floor and beer cans on the Juliet balcony. - Both check-in and check-out in the Titanium Elite lines were painfully slow. Elevators are a nightmare. - While dine in options on-site are plentiful, room service shuts down at 9PM. In general, hotel staff seem very unwilling to help pro-actively - for example when we asked where the Sheraton Lounge was and were told "Upper Lobby". This sent us on a wild adventure through a large, very chaotic, arcade with our 1 year old, to later be told that the only way to access the lounge was through a hallway from the elevators. Additionally, we valeted the car. When the car was brought to the front, approx. 4 team members, not engaged with other customers watched as I struggled, alone with my 1 year old to load luggage into the car. The rooms are spacious (we had a large tub, with a beautiful view), location is great and the views of the falls are wonderful. The customer service in the Sheraton lounge was by far the best in the entire hotel. Crowd management, clarity of signage and customer service all leave something to be desired.…
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Fallsview Hotel
Responded 6 days ago
Dear m_deeezie, Thank you for your review. We were pleased to read that you enjoyed your overall stay at our hotel. However, we are sorry you had some issues in your room. This will be addressed, and we are grateful for your valuable feedback as we continually strive to improve our guest experience. We also apologize for the wait times with the elevator and the inconvenience caused by the delays. Our number one priority is making sure you receive outstanding service from our team; therefore, we are disappointed this was not your experience. We are grateful for your patience, and we hope you will give us another chance to show you our commitment to exceptional hospitality. Best Regards, Zach Guest Services
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Have you ever been spoiled by a hotel or have a hotel go above and beyond to make your stay memorable? Me neither, until I stayed here. I contacted the hotel in early July because I have arranged for a bakery to make my husband a cake while we were on our family vacation during his birthday and for a gift basket to be dropped off from a different company. The cake had to be delivered the night before we arrived and the hotel graciously agreed to store it in cold storage for me and agreed to except the basket and have everything in our room when we checked in. Upon check in the front desk staff wish my husband a happy birthday. They had arranged and upgraded my room which had a beautiful view of the falls and a bottle of wine in our room. The concierge and front desk staff made sure we had their contact information so if there’s anything we need to further during our stay we could reach them. Our room was amazing, we used both pools and on a day where it was 42° with humidity the outdoor pool was not really busy, had fantastic staff who suggested for my daughter a nonalcoholic piña colada and a good menu. It made a nice relaxing afternoon. We ate at the buffet restaurant and I normally dislike buffets. My daughter had prime rib and shrimp and they had an amazing assortment of fresh wild cooked and delicious foods, fruits, desserts and offerings. I would highly recommend this hotel not just because of its location but because of its commitment to go above and beyond at least for me and the customer service department and made our stay very memorable!…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We spent 6 days in April 22. First we were on the 40th floor north tower. Rooms are very small an outdated. The TV, fridge didn't work. It was impossible to get in the elevator big line ups. Nice view. Moved to the south tower huge Rooms with sitting area bigger TV still great views 30th floor. Parking 50 per night. Park at the casino across cheaper. Great food and entertainment but expensive.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Weekends very busy. Parking expensive 50 a night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Fallsview Hotel
Responded 1 week ago
Dear Ilona B, Thank you for evaluating your stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations and that several inconveniences led you to a less favorable impression of our hotel. We appreciate you bringing these observations to our attention. Furthermore, we regret your disappointment with our elevator during peak hours. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you will give us another chance to provide you with the outstanding stay you deserve. Best Regards, Zach Guest Services
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The hotel advertises as newly remodeled but there are rooms without windows to the Outside the so called window is a box that looks into a hallway its like an interior Cabin on a cruise and when you complain they tell you is the room you booked that if yo want you have to pay for the fallsview the cost of this room was about 400 candian dollars you expect a different room for this category they should specify that the room cant see outside at all On the other hand the staff is very rude and the line to get to the front desk takes at least 30 to 40 minutes because they only have one or two persons and not willing to Help
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Date of stay: July 2022
Rooms
Cleanliness
Service
Room Tip: Check if your room has view of the outside world
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Fallsview Hotel
Responded 1 week ago
Dear H5302NHdavidm, We thank you for taking the time to evaluate your stay with us. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for the inconvenience you experienced. Our priority is ensuring you receive outstanding service from our team; therefore, we are disappointed this was not your experience. We are grateful for your patience and hope you will accept our apologies. Thank you again for your patience; we hope you will give us another chance to show you our commitment to exceptional hospitality. Best Regards, Zach Guest Services
Read more
PRICE RANGE
US$166 - US$292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton on the falls hotel niagara falls, sheraton hotel niagara falls, sheraton falls, sheraton niagara falls, niagara falls sheraton
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
669
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Claim Your Listing Frequently Asked Questions about Sheraton Fallsview Hotel
Which popular attractions are close to Sheraton Fallsview Hotel?
Nearby attractions include Niagara SkyWheel (0.2 km), Bird Kingdom (0.4 km), and Rainbow Bridge (0.4 km).
What are some of the property amenities at Sheraton Fallsview Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Fallsview Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Fallsview Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Fallsview Hotel?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Fallsview Hotel?
Conveniently located restaurants include Prime Steakhouse Niagara Falls, Massimo's Italian Fallsview Restaurant, and Weinkeller.
Are there opportunities to exercise at Sheraton Fallsview Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Sheraton Fallsview Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Fallsview Hotel?
Many travellers enjoy visiting Queenston Heights Park (7.7 km), Lundy's Lane Battlefield (1.9 km), and Chippawa Battlefield Park (5.9 km).
Does Sheraton Fallsview Hotel have any great views?
Yes, guests often enjoy the harbour view available here.