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Imperial Hotel & Suites

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Imperial Hotel & Suites
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611 Reviews from our TripAdvisor Community

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Showing 569: English reviews
Guelph, Canada
Reviewed 2 days ago NEW

Very nice view of the American falls and dinosaurs golf. Staff was very friendly and helpful. Restaurant was very good and fast. Pool and hot tub was both appreciated and clean. With being under renovation we were not sure what to expect. We were pleasantly surprised and glad we stayed. Great location.

Thank 737wallyg
Reviewed 1 week ago via mobile

This hotel isn't bad , needs an update which they are under renovation currently so by May this review won't matter so much, lol location is great , staff were great , I booked off booking.com and got a great deal for a king suite , would definatly stay here again. Parking is 10 dollars and lots of it !

Thank Angela B
Reviewed 2 December 2016 via mobile

This hotel is old and in need of updating. The smell when you went to the basement to swim smelled horrible of mold. The hot tub was dirty and gross and the pool needed the water treated/cleaned. Made sure to shower immediately afterwards. I didn't see any mold though but that smell was bad. Our room was on the 10th...

Thank Kelly W
Reviewed 6 November 2016 via mobile

Went here for the Nov 4 weekend. It was clean and quiet. Room was short a few towels for my liking. They were sent up within 5 minutes of my asking. There was a problem with the TV remote. It was replaced right away while we were out for dinner. Front desk ladies were very friendly and efficient.

3Thank marlau39
Reviewed 30 October 2016

Booked through Hotels.com for a specific price and was charged more when checking in but didn't initially discover the discrepancy and questioned the clerk upon checking out and was told it was due to "parking" which wasn't detailed on my receipt. First impression was this place needs a good cleaning. Got into our room (king suite) and it didn't appear...

Thank Wayne L
Reviewed 26 October 2016

I phoned the front desk to inquire a question and politely asked what the cancellation policy is -- just because reservation say their may be a cancellation fee charged by the hotel. First asked a question about the general cancellation policy and the lady told me to look on the site. I read out the statement about the cancellation policy...

Thank Taihwa S
Reviewed 19 October 2016 via mobile

I enjoyed my stay there ...they were very helpful and considerate...the rooms were very nice and clean ..I would go back tons times more...so if your thinking of going to niagra falls ...go to this motel ...it has lots to offer ..like...pool...hot tub...weight room ...game room..and it's in a great location ..close to the falls....

Thank Thompson D
Maryville, Tennessee
Reviewed 17 October 2016 via mobile

This hotel is in desperate need of a deep cleaning. If it wasn't so late when we checked in I would have made other arrangements. I got a great deal on the room but this was a classic case of getting what you pay for. The location is great, but this place needs a good vacuuming and some clean furniture.

Thank Nik M
Ottawa, Canada
Reviewed 16 October 2016 via mobile

We traveled and stayed here for two nights. Positives Stayed in a suite with jaccussi tub. Large room. Beautiful views of the falls from our window. Walking distance to main attractions and falls. Friendly staff. Negatives Dirty and outdated. The mattress and pillows were soooo uncomfortable. The buffet breakfast was horrible. The mattress cover was dirty and pillows as well....

Thank Melinda M
New York City, New York
Reviewed 10 October 2016 via mobile

It was fine. It was dingy. It was walking distance from the Falls. It was outdated. I was able to walk everywhere. I wasn't afraid to walk around at night by myself. It didn't sparkle. Nice staff. Near restaurants. It was pet friendly. It was fine.

Thank Mercedes K

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  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Imperial Hotel & Suites

Address: 5851 Victoria Ave, Niagara Falls, Ontario L2G 3L6, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: €48 - €146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel & Suites 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Imperial Hotel And Suites
Imperial Hotel Niagara Falls
Imperial Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Hotel & Suites staff and other travellers.
4 questions
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Montreal, Canada
9 months ago
Oshawa, Canada

See all questions (4)

Questions? Get answers from Imperial Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book one the the higher room that are in the front of the hotel, better view.”
 of 5 bubbles kidsareluved, 10 Sep 2016 | Read review
“Don't believe what you see in their website”
 of 5 bubbles 911cherylq, 31 Aug 2016 | Read review
“Try to stay far away from the elevator and party goers.”
 of 5 bubbles Gbearhan, 29 Aug 2016 | Read review
“Look for a different hotel, highly NOT recemonded”
 of 5 bubbles inuitwoman, 27 Aug 2016 | Read review
“1002 had a nice view of the Skywheel and was very quiet.”
 of 5 bubbles 413skeen, 25 Aug 2016 | Read review
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