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Crowne Plaza Niagara Falls - Fallsview

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Crowne Plaza Niagara Falls - Fallsview
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1,743 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Niagara Falls - Fallsview
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Showing 1,562: English reviews
toronto
Reviewed 18 August 2014

My 10 year old daughter and I stayed her on August 12, 2014. I booked directly with the hotel and received an email confirmation outlining my charges for the night. Our room was very small and the bathroom was so small that you could not sit on the toilet without leaning to the right so that you didn't have to...

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Helpful?
2Thank Ratschfamily
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Ratschfamily, Thank you for taking the time to provide us your insight to the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that you experienced several shortcomings during your time with us. Allow me to assure you that what you experienced is not typical of our property. As a hotel we strive to provide the best possible...

Sofia, Grad Sofiya, Bulgaria
Reviewed 18 August 2014 via mobile

The hotel is perfectly located, but is the misery itself! Old, needs not just refreshment but a big reconstruction. Small, dirty rooms for a high price. Paid internet in the room. Small dirty bathrooms. All that you need to hate your stay at the most beautiful place - Niagara Falls! The rooms that do not overlook the falls overlook the...

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Helpful?
1Thank Ina A
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Ina A, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that our vintage hotel did not meet your expectations. As a vintage hotel, our rooms are smaller than the more modern-day hotels. We truly appreciate your feedback and will use it to further develop our property....

Hendersonville, Tennessee
Reviewed 14 August 2014

service in this hotel is great...i think his name was sahaj pathare..he said he was supervisor guest service..right from the check in to check out..he was very helpfull..we took three rooms..he managed to upgrade one...complimentry wine bottle is a nice touch...property needs a little renovation..otherwise had a very good stay..will return back..

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Helpful?
Thank ajahmed
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear ajahmed, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time here, and hope you will join us again in the near future. Joseph Legace General Manager

Hamilton, New Jersey
Reviewed 12 August 2014

The hotel is in a perfect place - with a view from our King Superior View room on the 12th floor that allowed us to see the American Falls, Horseshoe Falls, and the Rainbow Bridge. The floor-to-ceiling windows were great. The furniture was partially new, partially a bit worn. But it's an old hotel. The room was tiny for a...

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Helpful?
1Thank markrsmith83
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear markrsmith83, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We truly appreciate your feedback, and will utilize it to further develop our hotel and services. Again, thank you for your time, feedback and patronage. Joseph Legace General Manager

Warrington, United Kingdom
Reviewed 11 August 2014 via mobile

The location of this hotel was its only saving grace, though our 'Falls view' would have been enhanced by the windows being clean. The rooms were small. There's no bar ('we use the hard rock cafe bar next door' apparently). Two days out of three our rooms weren't made up while we were out. The staff couldn't answer the most...

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Helpful?
2Thank Ruth B
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Ruth B, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry about the shortcomings you experienced during your time with us. Allow me to assure you that this is not typical of our hotel, and we will follow up to ensure these issues are rectified. Again, thank...

Pratt, Kansas
Reviewed 10 August 2014

We stayed in this hotel for our 50th anniversary in May and although the hotel is older it was a great place to stay since it was right across the street from the falls. We were close to everything we wanted to do and the hotel staff were totally awesome. Everyone went out of their way to make sure we...

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Helpful?
Thank drycreek44
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear drycreek44, Thank you for taking the time to provide your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you were able to enjoy your 50th anniversary at our hotel! As a hotel we strive to provide our guests' with a unique and comfortable experience, complimented by offering exceptional services. Again, thank you for your review,...

Reviewed 8 August 2014

Pros: Great location. Steps from all the Clifton Hill attractions. The rainbow bridge is right in front of the hotel. Service is okay. Cons: -There is no soundproofing at all! Even if the room next door is speaking with an indoor tone, you can still hear what they are saying! -Whenever the nextdoor neighbour opens or closes the door, we...

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Helpful?
1Thank David L
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear David L, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We were thrilled to read that you enjoyed our convenient location, but were disheartened to read about the shortcomings you experienced in your room. Allow me to assure you we will follow up and rectify the issues you experienced in...

Mississauga
Reviewed 6 August 2014

Loved the deal with the perks we got...staff was great with package info...quick checking in and out...room was extremely clean and elegant...right overlooking the Falls...my son even took pics he liked the room so much...will definitely return

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Thank Trish T
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Trish T, Thank you for taking the time to provide your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you and your son enjoyed your time at our hotel, and hope you will join us again soon! Joseph Legace General Manager

Toronto, Canada
Reviewed 5 August 2014

Our 2nd stay at Crowne Plaza in Niagara Falls in 2 years. Super location, nice water park. This time felt better service and more friendly staff. In addition to the lovely time we spent in Niagara so lively in the summer and many activities around

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2Thank BobH1970
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Bob H, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted that you and your family were able to join us, and enjoy the Fallsview Indoor Waterpark during your stay. We hope to welcome you back in the future. Joseph Legace General Manager

Iroquois, Ontario
Reviewed 5 August 2014

On a whim my husband and I decided to celebrate our 26th anniversary in Niagara Falls.the scenery was breathless! Unfortunately our room was not! The bed was comfortable. The room was clean. That is the best I can say about this hotel. The opulent feel of the hotel and lobby is ruined by the water destroyed ceilings. The elevator jumps...

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Helpful?
Thank partylite000
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear partylite000, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you and your husband chose our hotel to celebrate your 26th wedding anniversary, but were disheartened to read that our vintage hotel was not to your expectations. Allow me to assure you, we take our guests' feedback very...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: €72 - €233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#7 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Niagara Falls - Fallsview staff and other travellers.
23 questions
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Lismore, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Niagara Falls - Fallsview staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a high floor to avoid noise from Hard Rock”
  • A bit of smaller room
 of 5 bubbles Z6526KPmikep, 5 Dec 2016 | Read review
“Get a falls view room on the upper floors.”
 of 5 bubbles Ksawa917, 2 Dec 2016 | Read review
“The 11th floor was fabulous views of the falls”
 of 5 bubbles LakefrontChick, 2 Dec 2016 | Read review
“A less pricer option than the Sheraton next to it.”
 of 5 bubbles CathTheresa, 15 Nov 2016 | Read review
“Falls view side is best and higher is better. We stayed in 1208 (see photos)”
  • Rainbow bridge to U.S.A.
  • American falls and Canadian 'Horseshoe falls'
 of 5 bubbles linas377, 15 Nov 2016 | Read review
5 of 5
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