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Crowne Plaza Niagara Falls - Fallsview

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Crowne Plaza Niagara Falls - Fallsview
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1,771 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Niagara Falls - Fallsview
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Showing 1,589: English reviews
Strongsville, Ohio
Reviewed 15 September 2014

The best hotel on the Canadian side of the falls. You cant beat the location, service and cleanliness of the hotel. I highly recommend this hotel for families, business etc. We really enjoyed our weekend stay the roof top restaurant is well worth the visit.

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Helpful?
Thank bruinsforever
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear bruinsforever, Thank you for taking the time to provide your insight to the Crowne Plaza, Niagara Falls - Fallsview. We are truly delighted you enjoyed your time with us, as we strive to provide the best possible experience for our guests. We hope you will join us again in the future! Joseph Legace General Manager

Vancouver, Canada
Reviewed 10 September 2014 via mobile

To start, it's difficult to shut/open the door to the room. The bathroom door is impossible to shut. Multiple coats of paint caused that. Some would argue the hotel has some old school charm. I say it's in need of top to bottom renovations. The wi-fi fee is absurdly high at $15 per day. If you're a techno geek that...

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Helpful?
2Thank VancityJon
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear VancityJon, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that our vintage hotel fell short of your expectations. We will use your feedback to ensure we are properly communicating our resort fee - which includes unlimited internet access, unlimited local and long distance calls within Canada...

Reviewed 9 September 2014

Actually facilities at the hotel is quite good, the rooms is quite big, has a beautiful view at the breakfast place. but at night the lobby was very uncomfortable, very dark, and the officer in the front office very unfriendly, no wifi sufficient. really unpleasant night.

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Helpful?
1Thank BONITA L
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Bonita L, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that you did not enjoy the vintage appeal of our lobby. Allow me to assure you we take your feedback very seriously, and will follow up to ensure we are providing exceptional service to all of...

Toronto, Canada
Reviewed 7 September 2014

This is by far the worst hotel experience i have ever had. The phone in the room did not work and had a lot of static. The bathroom was a nightmare!!! The bathroom was not cleaned. The bath tab was full of hair and sand and the toilet has sand. Yes SAND!! Yack!! The nastiest thing i have ever seen...

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Helpful?
3Thank AKUA24
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear AKUA24, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly sorry that you experienced several shortcomings during your stay with us. Allow me to assure you we will follow up with the appropriate departments to ensure these issues are rectified immediately. Again, thank you for taking the time...

Windsor
Reviewed 7 September 2014

My brother is a member of IHG group. He chose to stay at the Crown Plaza. We had reserved three rooms with family for three days. The hotel was clean and very close to falls and most of the attraction.In fact one of the suites was facing the falls and it was a great experience. The staff were very courteous...

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Helpful?
Thank Asrar A
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Asrar A, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time with us and hope you will join us again in the future! Joseph Legace General Manager

Toronto, Canada
Reviewed 6 September 2014

The hotel is a classic. You enter into a warmth piece of Historic Charm. The staff is of excellence. The view from room 1206 is breath taking. Congratulations to keeping a successful piece of History on going.

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Helpful?
2Thank Rok R
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Rok R, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time at our vintage hotel, and we hope you welcome you back in the future. Joseph Legace General Manager

Reviewed 6 September 2014 via mobile

I must say my experience was the best there. I had my reception at the rainbow salon . From the get go Mary rigon the sales manager made us feel welcomed. She was so friendly and patient. Then we had Liza dearmas who was the banquet manager. Very easy to work with made sure what I wanted was done.Thwn on...

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Helpful?
Thank Lashawn D
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Lashawn D, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time with us, and truly humbled that you chose to spend your special day with us. We hope this is the first visits of many to our hotel! Joseph Legace General Manager

Bristol, United Kingdom
Reviewed 4 September 2014

We had a lovely stay at the Crowne Plaza and paid for a falls view. The hotel was pleasant, seemed outdated and room was small and the windows overlooking the falls were quite small. It was overpriced for what it was. Bathroom was tiny, could not sit on the toilet without getting tangled in the door. Staff were courteous and...

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Helpful?
2Thank Steve T
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Steve T, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are truly delighted you enjoyed your time with us and hope we will be able to welcome you back in the future! Joseph Legace General Manager

Newport
Reviewed 3 September 2014

We had a wonderful experience at the Crowne Plaza. The staff were pleasant to deal with. The hotel as far as cleanliness is definitely up to standards. We had a great view of the Falls even though the windows had some moisture in between the glass. There were two days that we ate breakfast in our room. WOW WHAT A...

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Helpful?
Thank Marie G
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Marie G, Thank you for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview. We are delighted you enjoyed your time with us! As a property we strive to provide the very best experiences possible for all of our guests. Again, thank you for your feedback, time and patronage. We hope you will join...

Brampton, Canada
Reviewed 3 September 2014

My husband and I stayed at the Crown Plaza Niagara Falls for the first time and enjoyed the hotel and all the amenities the hotel have to offer. The staff were extremely helpful and courteous. The surrounding was clean and the hotel was well maintained. This hotel is smack in the middle of the falls and clifton hill - the...

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Helpful?
Thank cubanflavor
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear cubanflavor, Thank you for taking the time to provide your feedback on the Crowne Plaza, Niagara Falls - Fallsview. We are thrilled you enjoyed your time with us and look forward to welcoming you back in the future. Joseph Legace General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: €59 - €225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Niagara Falls - Fallsview staff and other travellers.
24 questions
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Lismore, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Niagara Falls - Fallsview staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, Away from elevator, Falls view, Balcony,”
 of 5 bubbles chriscassidy01, 17 Jan 2017 | Read review
“Invest in a better hotel. You will not regret the investment”
 of 5 bubbles george9794, 13 Jan 2017 | Read review
“nice view of the falls”
 of 5 bubbles ColdCanucks, 11 Jan 2017 | Read review
“Not all rooms are fallsview rooms as indicated”
 of 5 bubbles CBlakely, 4 Jan 2017 | Read review
“Room with view was worth the extra cost for us-- beautiful view!”
 of 5 bubbles Rennyla, 30 Dec 2016 | Read review
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