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Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel

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5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7 Canada
Lowest prices for your stay
US$138
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Free cancellation until 20/08/22
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US$138
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Free cancellation until 21/08/22
Expedia.comUS$155
CrownePlaza.comUS$153
getaroom.comUS$174
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (1131)
Room & Suite (527)
Dining (68)
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#38 of 125 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, a stunning new renovated lobby, and exquisite fallsview fine dining at Prime Steakhouse Niagara Falls, the #1 Rated Steakhouse & Restaurant in Niagara Falls.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Water park
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Paid wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Languages Spoken
English
2549Reviews57Q+A100Room tips

Reviews
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alwaysplanahead wrote a review Yesterday
Toronto, Canada640 contributions284 helpful votes
Expenses were thankfully covered as this was a business trip, but right now the hotel is not in any condition to accept guests. Horribly shabby in both the lobby and the rooms. Unbelievable that half the rooms don't have functioning air conditioning. Mercifully ours did, otherwise we would have left on the spot. Whether because of Covid or other issues, this hotel is long overdue for a complete makeover, or even demolition. Staff should receive combat pay for the stress of dealing with all the rightfully unhappy guests. They were the only impressive part of our stay. They kept their cool even though they were clearly hot and perspiring in the too warm lobby and did an amazing job of keeping guests from rioting! I will say that the bed and the pillows were quite comfortable and the bedding was clean. Looks like they have dispensed with bedspreads and make up the bed fresh with sheets and a quilted cotton cover.
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Date of stay: August 2022
Cleanliness
Sleep Quality
Trip type: Travelled on business
Room Tip: avoid 403 unless you get a fabulous deal. very small, 2 double beds, very small bathroom, faces...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Smalls1983 wrote a review 12 Aug
Horley, United Kingdom107 contributions60 helpful votes
+1
We visited this hotel for 2 nights and found the location to be perfect! The American Falls are directly opposite, and we had a Fallsview room which was amazing! The hotel is huge, and feels posh! Check in was quick and the staff were very friendly. Thre is a small pool for guests, and a gym, but the waterpark within the hotel is an extra $120 per family to use it...! We didn't have time to use it anyway! Underground parking is $40 a night. The room was a fair size but was hot, even with the loud aircon on. There is no fridge or kettle, but there is a coffee machine. The grout in the bathroom was a bit dirty and the place felt a little dated. There was no extractor fan in the bathroom. You are given free water and free WeGo bus passes which take you between the Niagara Parks attractions. Would recommend the Whirlpool Aero Car and the Journey Under the Falls as well as the boat trip and going up the Skylon Tower. An excellent location, close to restaurants and shops, and very close to the Falls and Skylon Tower. Make sure you see them lit at night and the fireworks!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chris wrote a review 12 Aug
Dieppe, Canada1 contribution
Was there for two nights. We had booked for a queen bed, we got two double bed which is supposed to be an upgrade. The room and bathroom is extremely outdated. We ask for another room the next morning. The lady gave us the room next to ours with a king bed. When we entered the room, it was occupied by 3 girls. They were as surprised as me to see that I had a set of their key. Still waiting to change room. They told us the parking was free which was not. It costs 40$. Will not come again. I DO NOT RECOMMEND
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lhubb2015 wrote a review 8 Aug
Rockville, Maryland4 contributions
We ended up at the Crowne Plaza due to overbooking at the Marriot Fallsview Resort and Spa. We arrived late in the evening and hadn't been out of the country in years, so we were happy to have place to sleep. The beds were small but very comfortable (doubles not queens). The air conditioning was fair in our room but their were many complaints from guests on the elevators. The bathroom was extremely tiny and there is no ventilation. The tile was worn, the sink seemed abnormally large for a tiny bathroom and the toilet seemed abnormally small!? Front desk service was kind. The restaurant has a good view of the falls but the gentleman seating us sat us way in the corner in an empty restaurant. He said he had a large party coming in. We stayed for more than an hour - no large party and he sat another couple right in the spot we would have preferred as we were leaving !? The waiter for the food provided good service. The food was kind of cold-not even room temperature. That was disappointing for the price. The shower in our room was so small that the shower curtain "touches" you while you was. I don't know about anyone else but that grossed me out and when I asked my teen daughter about the bathroom, she mentioned the same thing. The location is very convenient. Less than a block to a great view of the falls. Waterpark wave pool wasn't working so we didn't try that. The free pool is oddly placed simply because it is an older building. No one was using it but we did and really enjoyed that! Hot tub was drained so not useful for guests. House keeping gave us any extra supplies we needed. Like I said, we were in a bind so I guess beggars can't be chosers. It was an adequate stay. I think there is some type of game where Marriot over books and that's how the Crowne Plaza gets filled. No view of the falls from room 730. Not the worst experience in a hotel but not the best :(
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Date of stay: August 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Responded 1 week ago
Thank you Ihubb2015 for you great detailed review. We do have scheduled renovation for this upcoming fall and detailed reviews like this help us address where we can improve. This includes things like the curtians touching when the shower is in use as not everyone mentions this but we are sure other feel the same. Thank you again and know your review has been shared with out renovation managers and your feedback will be used in our plans. Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PaulandJoanne_10 wrote a review 6 Aug
Blackpool, United Kingdom121 contributions124 helpful votes
This time we were in room 407 which had a jacuzzi aside from the bath and overhead shower; this room is on the side angle portion of the hotel and whilst one does get a view of both the falls it is rather limited due to the casino being partially in the way. Anyway this did not bother us as we had seen the falls more times than we can remember. We did not eat here due to past bad experiance in the restaraunt and I vowed never to eat here again and have kept to that. The room was not upto their usual standards as I found a thick layer of dust on the clothing rail in the 'warbrobe' and also around the skirting boards edge tops - so the cleners have not been paying attention to some areas it seems. Some sealant around the bath and jacuzzi was missing and made the room look 'shabby', although I was 98% fine. Check in was fine as was check out and staff were very helpful when we dealt with them As you can see we use this hotel every couple or so years when in Canada - have been since 2002 on our first visit - and it is a shame that standards seem to be 'slipping' on some minor imperfections that I would not have at home. When one is paying over C$1600 plus each time to stay one expects high standards.
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Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip: Get a room directly overlooking the frontage, avoid the side/rear rooms and side angled rooms for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Responded 1 week ago
Thank you PaulandHoanne_10 for your feedback. We are glad you stayed with us again. We have shared your review with the department managers as our goal should always to be better then the last stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patti P wrote a review 6 Aug
1 contribution
Terrible stay at this hotel. No air conditioning in over half of the hotel, musty smelling in the hallway and room. Only solution given for no air conditioning in room was a very small fan for the window, a small discount for our 12 rooms and a free breakfast for individuals affected. None of our rooms were cleaned, only given two bottles of water, no coffee etc. Do not book this hotel until they have done some massive renovations to the structure, plumbing and HVAC system!
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mary R wrote a review 2 Aug
1 contribution
We just booked a room for 2 nights with view OMG when we got in the smell of the room is not nice the carpet is very filthy. There view is just looking at the window which is so dusty the remote and the lamps are very sticky. My kids were not comfy in sleeping because of the smell and they got itchy I just attached the picture of what to expect in there bathroom it’s really Ewww
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Responded 1 week ago
Thank you for taking the time to leave a review and your feedback. We have shared your comment with the housekeeping manager to looking into this. Please call 905-374-4447 ext 4111 if there is anything else we can help with. Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To Infinity and Beyond wrote a review 1 Aug
3 contributions
We were excited to stay close to the Falls at this hotel. This was the worst hotel I've ever been in. There was no air conditioning and the rooms were unbearably hot and miserable. I don't care how old a hotel is, regular maintenance should be done for upkeep. Additionally, the rooms were dirty with cobwebs, spider webs, and dirty curtains. Family that also stayed said their shower was filthy. We did speak to front desk staff and management and both gave the impression that their hands are tied and there is not much they can do. I do not recommend this property at all.
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Responded 2 weeks ago
Thank you for your feedback, We have shared your review with the department managers. Please note the AC did have a major fault this past week but has sense been repaired. We have also shared this with the housekeeping manager to review the rooms standards. Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TonyG wrote a review Jul 2022
United States23 contributions5 helpful votes
Good location, walking distance to cruise terminal, Clifton hill. The hotel itself is a big disappointment. Moldy smell!! Small room, outdated facilities, slow bathtub drain. The AC is not working properly, set 60F but still hot. Elevator is very small and slow. Price: paid $300 for a room, $18 for resort fee, $40 for parking. The hotel quality is definitely below average, the resort fee is just a joke.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Responded 2 weeks ago
Thank you for your feedback, We have shared your feedback with all department managers. The AC has sense been repair after a fault occured last week. We hope going forward we have no furhter issues. Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Inspire02694821369 wrote a review Jul 2022
Fergus, Canada2 contributions
We were very disappointed in the Crown. We paid for a top price room with balcony to oversee the falls The balcony and view were fine. However several issues detracted from our stay. First parking at $47/day in a shared underground where spaces were a premium. One night on a late return no spots! There were not bell hops to retrieve the luggage from the car park, it required 3 different elevators to get to our room. The room was clean but extremely small and tired. The washroom was extremely small. 2 breakfasts, 3 nights total cost $1300. too much in my opinion for what was made available
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Relations, Other at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Responded 2 weeks ago
Hello Inspire02694821369, Please note that parking with the hotel is 39$ per night not per day. This means you get two full days of parking for 39$+Tax. The Parking is shared between the local hotels and casino and not the Crowne Plaza's alone. The rooms with a balcony are on a floor that was built after the hotel was created and requires a second elevator while the parking elevator is only for the parking complex. Please confirm with the desk regarding the price of your breakfast as if purchased with the desk it is only 24.95 per adult for a buffet breakfast and you should not have a $1300 bill for breakfast. Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$138 - US$214 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza niagara falls - fallsview hotel niagara falls, niagara falls crowne plaza
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
234
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Frequently Asked Questions about Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel
Which popular attractions are close to Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Nearby attractions include Niagara SkyWheel (0.3 km), Bird Kingdom (0.3 km), and Rainbow Bridge (0.4 km).
What are some of the property amenities at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Conveniently located restaurants include Prime Steakhouse Niagara Falls, Massimo's Italian Fallsview Restaurant, and Weinkeller.
Are there opportunities to exercise at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel?
Many travellers enjoy visiting Queenston Heights Park (7.6 km), Lundy's Lane Battlefield (2.0 km), and Chippawa Battlefield Park (5.9 km).
Does Crowne Plaza Niagara Falls-Fallsview, an IHG Hotel have any great views?
Yes, guests often enjoy the park view available here.