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Crowne Plaza Niagara Falls - Fallsview

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1,792 Reviews from our TripAdvisor Community

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Showing 1,608: English reviews
Start your review of Crowne Plaza Niagara Falls - Fallsview
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Aurora, Canada
Reviewed 2 days ago NEW

Lovely lobby. Wonderful staff at check-in. Close to most famous landmarks. Walls not good enough to stifle noise. You can walk inside to attractions, gourmet dining in several restaurants, games for the kids, and a water park.

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Helpful?
Thank Advis0r123456
Toronto
Reviewed 2 days ago NEW

Pros: Very friendly front reception staff, grand 2nd floor reception area. Hotel pool was very warm, whirlpool and small kids pool was fun for us. Great location. Easy access to Fallsview Waterpark. Breakfast well worth the add-on when booking. Cons: No hotel info in room regarding services, etc. Outdated coupon book, no bathrobes, no safe, awkward bathroom shelf covered 2/3...

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Helpful?
Thank KrisAW
Orlando, Florida
Reviewed 3 days ago NEW

My wife and I stayed here for a couple of nights to have a weekend away, and we had a room with a falls view. The hotel is a short distance from the falls, and we were able to see them in their majesty. However, this review is about the hotel and not the falls, so here we go. The...

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Helpful?
Thank Ian D
Reviewed 5 days ago NEWvia mobile

My husband and I stayed here in a getaway weekend and I wouldn't stay again so many other hotels to choose from for same money. The room we were existing with a good size window wasn't what we got plus there was what looked like blood in the carpet right in front of bathroom extrance, security lock didn't lock and...

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Helpful?
Thank tonig486
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear tonig486, Thank you for taking the time to provide us with your feedback. Please accept my sincerest apology for falling short of your expectations on your recent stay. I have forwarded your feedback to the appropriate departments for follow-up. Please feel free to directly contact our Director of Operations if you wish to discuss your stay further. At your...

Reviewed 5 days ago NEWvia mobile

The hotel is kind of old style but clean. The room was ok. Was expecting more comfortable mattresses but they were fine. The bathroom was clean but very small and old fashion with no ventilation. We choose a room with a view on the falls. We were assigned room #714 but the view was from a small window of about...

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Helpful?
Thank Marco F
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Marco F, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. It's great to know that you enjoyed your stay and thank you for your feedback. I sincerely hope we have the opportunity to host you again in the near future. At your service, Tanya F Guest Relations Management Team, IAGFA

Reviewed 5 days ago NEWvia mobile

I booked the hotel through an agent from a site and when I arrived at the hotel apparently the agent had made many mistakes to my booking. The hotel was completely booked and when I went into my room it was very small for the amount of people we were going to fit, our moods were completely off. We down...

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Helpful?
Thank Zahra A
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Zahra A, Thanks so much for taking the time to review us and for your 5 star review! We are so happy to know that you had a great stay with us and thank you for your kind words regarding Kari's handling of the situation. She is truly a service professional. For your future stays, please feel free to...

Alexandria, Egypt
Reviewed 1 week ago

First, I travel a lot so my expectations might be a little higher than some, but none the less there are some issues with this hotel that must be highlighted. I'm an IHG platinum member so i typically try to stay in IHG properties to take advantage of my status, free rooms, etc. which is why we stayed at the...

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Helpful?
Thank Jason C
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Jason C, Thank you for taking the time to write us a review. Please accept my sincerest apologies for the shortcomings and dissatisfaction with our property. I have forwarded your feedback to the appropriate departments for follow up. Your feedback is valued as it allows our team to improve our hotel moving forward. At your service, Tanya F Guest...

Millbrook, Canada
Reviewed 1 week ago via mobile

We booked at the Crowne Plaza primarily because of the indoor access to restaurants, shopping and Casino Niagara. Enjoyed the hotels ambiance and decor but did not use the amenities available at the hotel. Would definitely recommend this hotel for a destination stay for something out of the ordinary.

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Helpful?
Thank jmariaed
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear jmariaed, Thanks so much for taking the time to review us and for your 5 star review! It's wonderful to know that you enjoyed your stay with us and enjoyed our convenient indoor access to all there is to see and do on the resort. Thank you for your recommendation. We are looking forward to welcoming you back soon!...

Markham, Canada
Reviewed 1 week ago via mobile

The name of hotel sounds very fancy. The lobby was nice but the room is small and needs some updating. However we were here cause is convenient to the casino and water park. And theres a Starbucks right at the front lobby

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Helpful?
Thank vanliluu
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear vanliluu, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. It's great to know that you enjoyed your Weekend Getaway with us. Our hotel is indeed a prime, convenient location to visit the Fallsview Indoor Waterpark and Casino. We look forward to the pleasure of hosting you again soon. At your service, Tanya F Guest...

Omemee, On.
Reviewed 2 weeks ago

My wife and I decided to go on a 30 year honeymoon weekend using our blue air miles card. I honestly didn't expect much since it was all free but to our surprise the only thing that may have lacked was a good view of the falls which wasn't that important to us anyway. The service and staff were impeccable,...

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Helpful?
Thank Camille P
GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Camille P, Thank you so much for your 5 star review and for choosing our hotel for such a momentous occasion. We are delighted to read that you enjoyed your Anniversary with us and thank you for your recommendation. We look forward to welcoming you back again and creating, yet another, memorable visit. At your service, Tanya F Guest...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: €68 - €249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Niagara Falls - Fallsview staff and other travellers.
27 questions
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Lismore, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Niagara Falls - Fallsview staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Worth it to choose a Falls view room.”
 of 5 bubbles Advis0r123456, 25 Feb 2017 | Read review
“Stay somewhere else...”
 of 5 bubbles jasoncQ7073FW, 20 Feb 2017 | Read review
“Insist on Falls View if that's what you want. Do your homework with what angle you want.”
  • View at the Falls
 of 5 bubbles CamilleP200, 13 Feb 2017 | Read review
“ask for a room with a view..mine overlooked the parking lot..”
 of 5 bubbles labrown121, 26 Jan 2017 | Read review
“High floor, Away from elevator, Falls view, Balcony,”
 of 5 bubbles chriscassidy01, 17 Jan 2017 | Read review
5 of 5