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Sheraton Gateway Hotel in Toronto International Airport

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Sheraton Gateway Hotel in Toronto International Airport
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1,846 Reviews from our TripAdvisor Community

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Showing 1,761: English reviews
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Bedford, Canada
Reviewed yesterday NEW

Recently my husband checked in on a Sat night for 1 night and I on the Sunday night. Both without checked luggage were told to be sure and get to the gate at least 2 hours ahead of time. They recommended my husband get up at 4 AM for a 7 AM flight to Vancouver. Well after seeing no one...

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Helpful?
Thank 1042canada
London, Canada
Reviewed yesterday NEW

I stayed at the Sheraton Gateway for one night while I was stuck in Toronto (Air Canada cancelled my flight home). The hotel is very nice and extremely convenient being attached to the Airport. I wasn't there long enough to use any of the amenities, but the lobby bar/restaurant was very busy so they must be doing something right.

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Helpful?
Thank sailordude
Red Deer, Canada
Reviewed yesterday NEW

A quick convenient layover stop to break up flights. We don't like flying red eyes and back to backs so staying at the airport itself worked out well. Food was good, reception was quick and simple, beds comfortable and the hot water worked. The train ride from Terminal 1 was it's own fun too. We'll stay here again.

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Thank Hoag
North Bay, Canada
Reviewed 2 days ago NEW

Our flight was cancelled at 7pm by Air Canada. Exhausted after travelling all day, we walked through the airport instead of calling for reservations and waiting for a bus to area hotels. The Sheraton manager was so courteous, he gave us a club room with free breakfast and $50. off the rate. We enjoyed an excellent dinner and drinks at...

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Helpful?
Thank bjandrr
Melbourne, Australia
Reviewed 2 days ago NEWvia mobile

Comfy bed but shower over baths are plain old hat. The location here is the big winner. Right beside the terminal is a huge benefit for travellers arriving late. I have stayed here twice now and while the rooms are a bit old and could use a freshen up the beds are good. Check in is easy and bar staff...

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Helpful?
Thank rod g
SheratonGateway, General Manager at Sheraton Gateway Hotel in Toronto International Airport, responded to this review

Thank you for sharing your experience in our hotel; I am glad that you enjoyed the comforts and convenience of our hotel and my team took great care of you. I have noted your feedback on the room condition and I am sorry that we have not met your expectations. We are constantly working to improve our conditions and thank...

Edmonton, Canada
Reviewed 3 days ago NEW

The only good thing about this hotel was the location. The hallways are dark and dingy. The carpets are old and tbreadborne, the bathrooms have dirty dingy tubs and the showers have very little water pressure. This was more like a travelodge hotel but with the price of a Westin. I stayed here for one night before and after a...

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Helpful?
Thank Angie19662016
Pooja S, Guest Relations Manager at Sheraton Gateway Hotel in Toronto International Airport, responded to this review

Thank you for taking the time and sharing your feedback online about your recent stay at our Hotel. We are very sorry to know we were unable to meet your expectations with respect to the over-all conditions of the property. While we have a continuous process of keeping the property spruced up we have shared this feedback with the team...

Reviewed 5 days ago NEWvia mobile

Nice hotel but they are living in the 80s. They charge well for good food and good accommodations then they Nickle and dime you for wifi! Someone really old or really cheap must run this hotel. Maybe sometime soon they will join the rest of the hotel community and offer free wifi. For this alone I won't be coming back

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Helpful?
Thank Geoff D
Management response:

Thank you very much for your feedback shared about your recent stay with us. We are glad you enjoyed your stay with us. Sorry about not meeting your expectations with regards to internet. It is truly appreciated. We do offer free internet to all our guests who book online on SPG.com or the SPG app. We would be grateful if...

Assiniboia, Canada
Reviewed 1 week ago

great location,friendly staff,nice restaurant,a fantastic conection stay for us.Pricey but what do you expect in Toronto at the airport.Fairly easy to find and transfer between terminals.Beats paying cab fare and early morning hassel of getting back to the airport for early morning flights.

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Helpful?
Thank vinescnob
Waterdown
Reviewed 1 week ago

Nice hotel. The lobby has a lot of perfume which is a bit irritating. Great place to stay when you have an early flight. Quick service in the restaurants and efficient check out process. The rooms are clean and comfortable.

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Helpful?
Thank Liz S
SheratonGateway, General Manager at Sheraton Gateway Hotel in Toronto International Airport, responded to this review

I was happy to know that you enjoyed the comforts and convenience of our hotel and my team took great care of you. I am sorry that our hotel scent was bothersome and I apologize for the inconvenience. We look forward to welcoming you back soon. Kind regards Catherine Velie General Manager

Montreal, Canada
Reviewed 1 week ago via mobile

Connected to Pearson airport. Ideal for business travel and business meetings. Rooms are OK overall as they can be a bit noisy given that you are Sleeping at the airport but beds are comfortable. Food in the restaurants is decent but a bit over priced. I would definitely stay here again for meetings.

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Helpful?
Thank hcm286
SheratonGateway, General Manager at Sheraton Gateway Hotel in Toronto International Airport, responded to this review

Thank you for your review. I was glad to know that you enjoyed the comforts of our Sheraton Signature bed and the convenience of our location. We look forward to welcoming you back soon. Kind regards Catherine Velie General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Gateway Hotel in Toronto International Airport is the only full service hotel located in Toronto's Pearson International Airport. Our climate controlled walkway connects you to Terminal 3, with access to Terminal 1 and the Union Express Train to downtown Toronto just a short distance away. ... more   less 

Additional Information about Sheraton Gateway Hotel in Toronto International Airport

Address: Terminal 3, Toronto International Airport, Mississauga, Ontario L5P 1C4, Canada
Region: Canada > Ontario > Mississauga
Price Range: €137 - €273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Gateway Hotel in Toronto International Airport 4*
Number of rooms: 474
Reservation Options:
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Also Known As:
Sheraton Hotel Toronto Airport
Toronto Sheraton
Sheraton Gateway Hotel Toronto
Sheraton Gateway Hotel In Toronto International Airport Mississauga, Ontario, Canada
Hotel Style:
#14 Family Hotel in Mississauga
#16 Business Hotel in Mississauga
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Gateway Hotel in Toronto International Airport staff and other travellers.
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Questions? Get answers from Sheraton Gateway Hotel in Toronto International Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose elsewhere”
 of 5 bubbles Angie19662016, 19 Feb 2017 | Read review
“the airport view is lovely”
 of 5 bubbles lizsH2523VE, 13 Feb 2017 | Read review
“Check with a travel agent for a stop-over rate before booking on the website. Often its cheaper, and cheaper by quite a bit.”
 of 5 bubbles Caribe-Harlequin46, 6 Feb 2017 | Read review
“Stay here for convenience of being attached to Terminal 3”
 of 5 bubbles tomsgoodgirl, 4 Feb 2017 | Read review
“Don't pay for an upgeded room or view.”
 of 5 bubbles B5449HRdavidd, 2 Feb 2017 | Read review
5 of 5