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Stayed here for a early morning flight last week. Couldn't find our reservation when checking in, room was very noisy, room safe never worked. Bed mattress needs upgrading. When checking out clerk never even asked us how our stay was??!!
All your paying for is...More
I usually stay at this hotel when visiting Toronto. One of the features I love is the view of runways of Pearson airport while relaxing in my room with a cup of coffee. I also want to mention the excellent service we have always received...More
Only hotel located in the airport, (Terminal 3). Staff are always very pleasant and accommodating. Rooms are nice but starting to show a little age. Make sure you ask for a room that faces away from the tracks, the shuttle train runs all night. They...More
We stayed here in January for a night before a vacation. It is pricier than some of the other hotels in the area but for us not having to worry about a shuttle in the early hours of a freezing January morning with my wheelchair....More
Room was 635 and the train was outside my window. Sink drain was broke. Not very professional and it was in need of updating
Room service at night slowwwww
Gift shop was best thing about stay. Friendly ownerMore
Response from SheratonGateway, General Manager at Sheraton Gateway Hotel in Toronto International AirportResponded 5 days ago
Thank you for sharing your recent experience in our hotel. I am very sorry that your stay did not meet your expectations. Please provide me with details of your stay so that we can fix the broken drain immediately. We want our guests to have...More
I work at the airport but have also stayed here. To answer better I would need to know what part of the appeal is for you in staying there? Is it to have the feeling of sleeping at the airport, as you can watch planes come... More
I work at the airport but have also stayed here. To answer better I would need to know what part of the appeal is for you in staying there? Is it to have the feeling of sleeping at the airport, as you can watch planes come and go all night before, and in the morning before flying out? If yes, then this is really the only place that will afford this option. If you just want to watch the airport do its thing, with planes and vehicles passing by, there are better places at the airport to do this. I would recommend terminal 3 satellite around gates A5, which has a nice area where you can look out on the airport and the environs (if I remember correctly there are free binos there as well.) Or better yet if you live in the Greater Toronto area, then just sign up for one of GTAA's airside tours.