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Rooms was great. Clean and spacious.
Lindsay at the front desk was great.
30 minutes after I checked in, I received a phone call checking to ensure everything was OK.
Small problem with the TV that was corrected within 10 minutes.
Will stay there on...More
Stayed at the Marriott for a hockey tournament (11 families). Upon arrival which was around 2pm we found out that not all the rooms were available. I would've thought they would've been more prepared for our group.Room was nice once assigned and spacious, parking a...More
Response from RIL2011, Director of Sales at Residence Inn London DowntownResponded 19 January 2016
I want to thank you for taking the time to write this review. Our staff works hard to meet our brand guidelines for each guest arrival at 3:00PM. Also like all hotels in the Downtown location here in London we do charge for...More
Spent 2 days at Christmas at this place. It is not luxurious but our room was very comfortable and was a good size. There was a separate sitting room with a kitchen between the bedroom and the sitting room. Did not spend much time at...More
We were certainly disappointed. The carpeting and furniture were very dated and the lobby was tiny but the worst part of our experience was the extremely poor customer service we received. We will never stay there again.More
Response from RIL2011, Director of Sales at Residence Inn London DowntownResponded 6 January 2016
Thank you for taking the time to write this review, I am sorry to hear that we did not meet your expectations during your last stay. I would like to make things right and if you could contact me directly please do so....More
NOT PET FRIENDLY
Stayed here for new year's eve. The hotel advertises as pet friendly but they charge a $75 fee/ pet so it's just a money grab. Hotels that are not pet friendly will usually allow pets if you pay a fee (usually it's...More
1 Thank Emilia C
Response from RIL2011, Director of Sales at Residence Inn London DowntownResponded 13 January 2016
Dear Emilia C,
Thank you for this feedback regarding your recent stay here at our hotel. We are a pet friendly hotel and do charge for this service like most hotels that are pet friendly. I am sorry to hear that we did not exceed...More