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Residence Inn London Downtown

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Residence Inn London Downtown
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302 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Reviewed 21 July 2015 via mobile

I recently stayed at the residence inn in London for a weekend. Although the front desk was very helpful when someone (unknown to me!) started banging on my door and demanding to be let in (I called security), I was surprised and disappointed by the (lack of) housekeeping. The sheets were pulled up in the bed, but the extra comforter...

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1Thank Srtufts1
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Srtufts 1, Thank you for sharing your experience on this review site. I want to apologize to you for any short comings of service that we missed during your stay. We would like another opportunity to better serve you the next time you are in London.

Reviewed 19 July 2015 via mobile

We ended up leaving this hotel at midnight after a series of events that made us feel we were better off to cut our visit short and drive the two hours home. I had booked a government rate as my husband is a firefighter and all other hotels we have stayed at (we travel frequently in Canada and the USA...

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Thank Theresa T
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Theresa T, We pride ourselves on delivering a memorable hotel experience during a guest stay, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the challenges you experienced during your stay. We have shared your feedback with the appropriate hotel teams to ensure that this is corrected moving forward. Upholding...

Reviewed 14 July 2015

Maurice and his crew was great. Fantastic and friendly staff. Good location downtown London. Can walk to nice restaurants. Rooms a bit dated but clean and large. Morning breakfast better than usual self serve buffet.

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Thank John S
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear John S, You are so right. We are very lucky to have such a great team and company that we work for. I am glad that you had a great stay with us. We look forward to serving you again in the future.

Reviewed 12 July 2015 via mobile

Every time I come to London with the family we stay at Residence Inn. This time is no exception. The suite is spacious with a lot of room for the kids to chill out without feeling cramped in. The kitchen was well stocked. Shrikant at the front desk is very helpful and patient with my change of reservation. The breakfast...

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Thank Kathleen C
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Kathleen C, Our goal is to meet the expectations of each guest that stay with us, I am glad to hear that we met your expectations again during your last stay. I will share with Shrikant your kind comments. We look forward to having you back in the future.

Toronto, Ontario
Reviewed 9 July 2015 via mobile

I visit London many times for business but this was my first stay at the residence inn. I can guarantee it won't be my last. The suites are very large and comfortable. They have everything you could possibly need including a well maintained mini kitchen. I was blown away how clean everything was. The fridge and microwave looked like they...

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1Thank Shane1975
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Shane1075, WOW what an amazing review, I will share with our staff your kind words. I am glad that you finally found us here in london and we hope to serve you again the next time you are in town.

Southampton, Canada
Reviewed 7 July 2015

Stayed with 4 gals one night, in town for a concert... great little kitchen fully equipped. Dining table with four chairs, desk in corner and ample seating to chill. Clean and modern with tons of room. Only down side was one bathroom for four gals but we made it work. Breakfast included in am, more then enough offered to get...

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Thank Mattiesplace
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Mattiesplace, Thank you for this wonderful review, You are absolutely correct about the size of our suites. They are the biggest in the city. I hope that you and your girlfriends had a great time at the concert. We look forward to seeing you again the next time you are in London.

Muskoka District, Canada
Reviewed 30 June 2015 via mobile

The room was very well appointed, spacious and clean. Nicely laid out. The staff was very welcoming and went above and beyond to be helpful. We were a little late for breakfast and the server even brought some hot items back out. Thank you!

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Thank JakeBB02
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear JakeBB02, I am glad that we met all of your expectations during your stay. We definitely try to have fun and serve all of our guests to the best of our ability! I will share with our staff your kind comments. We look forward to seeing you again the next time you are in London, ON.

Tiverton, Ontario, Canada
Reviewed 27 June 2015

I have stayed at the Residence Inn Monday - Friday for the past 6 weeks for medical treatments and have nothing but positive comments. They have a shuttle to LHSC leaving every 1/2 hour from 8am to 6pm. The front desk staff, maintenance staff, housekeeping and kitchen staff go out of their way to make your stay enjoyable. I stayed...

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Thank Fred G
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear FredG, I want to thank you for this great review, we often say that we treat our guest like family. Especially guests that stay with us long term and get to know. I hope that we see you in the future back in London and I will be sure to share with our staff your kind words.

Sarnia, Canada
Reviewed 8 June 2015

From our initial booking to checkout our experience was smooth. I had made a mistake that was my own fault throughout my reservation & Peter the Front Office Manager worked with me to make it right. Lovely hotel; great service & not enough good things to say about our entire stay.

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Thank Mrsrlreed
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Mrsrlreed, Thank you for this amazing review, our goal is to meet and exceed each guest expectations during their stay. I am glad to hear that we accomplished that goal during your last stay. I will share with our staff your kind words. We look forward to your return.

Owen Sound, Canada
Reviewed 3 June 2015

Huge rooms! Very close to all the arenas we needed to go to for hockey. Only one staff member was a little rude but the rest were great and Lindsay was exceptional! She went above and beyond!! Never went for breakfast personally but our son said it was good!

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Thank hockeyhockeyhockey
RIL2011, Director of Sales at Residence Inn London Downtown, responded to this review

Dear Hockeyhocke, I want to thank you for this great review. Our location Downtown London does make it easier to get around town during hockey tournaments. I will share with Lindsay your comments and we look forward to your team's return next year.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn London Downtown

Address: 383 Colborne Street, London, Ontario N6B 3P5, Canada
Region: Canada > Ontario > London > Central London
Price Range: €104 - €166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn London Downtown 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Residence Inn London Downtown Hotel London
London Residence Inn
Residence Inn London Downtown Ontario, Canada
Hotel Style:
#9 Business Hotel in London
#10 Family Hotel in London
#12 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn London Downtown staff and other travellers.
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Questions? Get answers from Residence Inn London Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quiet floors”
 of 5 bubbles amandapI7957LV, 26 Mar 2017 | Read review
“High floors”
 of 5 bubbles keasons, 31 Oct 2016 | Read review
“Ask for a corner suite.”
 of 5 bubbles H44-12, 24 Oct 2016 | Read review
“Anything above floor 2 is great!”
 of 5 bubbles jimhL6385AW, 15 Sep 2016 | Read review
“I stayed in one of the suites - which included a refrigerator, Microwave, etc. Pretty good.”
 of 5 bubbles johnsonk560, 24 Aug 2016 | Read review
5 of 5