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Four Points by Sheraton London

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#9 of 41 Hotels in London
Certificate of Excellence
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Four Points by Sheraton London
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425 Reviews from our TripAdvisor Community

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Showing 419: English reviews
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London, Canada
Reviewed 1 week ago

Today I went to Four Points by Sheraton for Easter Brunch. My family and I have enjoyed multiple large brunches here for the last several years. We are usually used sitting in the grand ballroom, however this year they sat us in the lounge. At first, I thought it was odd, but the lounge had a nice atmosphere to it....

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Helpful?
2Thank Jillian_dawson
Jessica A, Director of Operations and Revenue Manager at Four Points by Sheraton London, responded to this review

Dear Jillian, Thank you for taking the time to leave your feedback. We did try to create a more intimate sitting this Easter for families, by choosing to use the lounge. It is always our goal to not only meet, but also exceed the expectations of our guests, which we failed to do with you. I would greatly appreciate connecting...

HOTEL’S FAVOURITE REVIEW
Reviewed 14 February 2017 via mobile

We have spent 10days on vacation at the Four Points Sheraton and couldn't find one negative point to reflect in rating. On arriving at the hotel on first day the reception staff made us feel so welcomed and that hospitality continued throughout the duration of our stay - Laura, Madison, Henry & Ahmed covered most of the shifts and they...

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Helpful?
1Thank Norma M
About Hotel's Favourite Review
Jessica A, Front Office Manager at Four Points by Sheraton London, responded to this review

Dear Norma M Thank you for your review and naming us the best hotel in London, we like to think we are too. Its an honor for our team members when they are specifically remembered by name for their outstanding service and we will be sure to share this feedback with them. We hope you are able to travel to...

Welland, Canada
Reviewed 1 week ago

Our group of 20 experienced Hospitality at its best. All of us where very pleased with our stay at the Four Points Sheraton. We had a wonderful group meal at Vic's on Wellington, the hotel restaurant,where the service was excellent and the food hot and delicious. Our rooms where large and comfortable. We held a hospitality suite in the Manchester...

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Helpful?
Thank Sing308
Jessica A, Director of Operations and Revenue Manager at Four Points by Sheraton London, responded to this review

Dear Sing308, Thank you for your kind words and valuable feedback. I am glad that you were able to experience our service and enjoy the delicious food our chef's team creates each and every day. We will share this great feedbackto our entire team, and can't wait to welcome you back to the hotel! Sincerely, Jessica Abbado Director of Operations...

London, Canada
Reviewed 1 week ago

I recently visited the London 4 Points by Sheraton while attending a conference. The place was bright, airy and very clean. The level of customer service and the quality of the food were first class. This is a very good venue: easy to find, close to the main access roads and offers ample parking.

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Helpful?
Thank Allan H
Jessica A, Guest Relations Manager at Four Points by Sheraton London, responded to this review

Dear Allan, Thank you for taking the time to review your recent visit with us on tripadvisor. I truly appreciate your positive comments on our staff and banquet facilities- and will share this great feedback with the team. We look forward to welcoming you back. Jessica Abbado Director of Operations and Revenue Manager

Hamilton, Ontario, Canada
Reviewed 1 week ago via mobile

I stayed here in February on business. Nice hotel with tons around it. A Starbucks inside was a plus. Price was decent and staff was friendly. The only issue was the 3 mile (exaggerating) walk to my room. But hey, I needed the workout.

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Helpful?
Thank Jim K
Jessica A, Director of Operations and Revenue Manager at Four Points by Sheraton London, responded to this review

Dear Jim, Thank you very much for taking the time to write this tripadvisor review. It was a pleasure learning about your stay with us and we look forward to your next visit. Sincerely, Jessica Abbado Director of Operations and Revenue Manager

Toronto, Canada
Reviewed 2 weeks ago

Lovely hotel, a bit sprawling but that's good for diluting noise. We were there for a large convention and the staff couldn't have been more friendly and helpful. From the restaurant staff who encouraged us to linger and enjoy, to the front of house and room servicing. What an absolutely pleasure. The rooms were a decent size, the beds super...

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Helpful?
Thank Carol M
Jessica A, Director of Operations and Revenue Manager at Four Points by Sheraton London, responded to this review

Dear Carol, Thank you for taking the time to review your recent stay. I truly appreciate your positive comments as l am glad you were able to experience our service from all of our staff along with the banquet facilities- and will share this great feedback with the team. We look forward to welcoming you back Jessica Abbado Director of...

Hamilton, Canada
Reviewed 2 weeks ago

This hotel was clean and well appointed. Check in was quick. The amenities provided were good. I forgot my toothbrush and the hotel provided me with a complimentary one. The rooms are modern and I enjoyed the overall cleanliness. The onsite restaurant was good and there are many places to eat within a short drive.

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Helpful?
Thank vanyieck
Jessica A, Director of Operations and Revenue Manager at Four Points by Sheraton London, responded to this review

Hi vanyieck, Thank you for your kind words and valuable feedback. I am glad that you were able to experience the service of our outstanding staff and can't wait to welcome you back to the hotel! Sincerely, Jessica Abbado Director of Operations and Revenue Manager

Owen Sound
Reviewed 2 weeks ago

I stayed here for one night for a conference at the hotel. I have stayed here before. The 2 queen suite on the second floor was spacious and clean with a fridge. The view was of parking. The location was convenient to the highway and to shopping and dining. I was not allowed late check out. I would recommend taking...

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Helpful?
Thank PCbailey
Jessica A, Director of Operations and Revenue Manager at Four Points by Sheraton London, responded to this review

Dear PCbailey, Thank you for your comments. We take our guest feedback very seriously and will be sure to share your comments with our team to ensure we are always improving. We look forward to your next visit. Thank you... Sincerely, Jessica Abbado Director of Operations and Revenue Manager

Reviewed 3 weeks ago

When you stay at Four Points by Sheraton you know that you are going to a "decent" hotel (i.e. Good Value) and by and large the staff is super helpful and accommodating, especially in smaller cities. The Four Points by Sheraton London is the exception to this rule. The Hotel is nice enough for a smaller Canadian city but the...

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Helpful?
Thank Moviestu64
Jessica A, Front Office Manager at Four Points by Sheraton London, responded to this review

Dear Moviestu64, I am sorry to hear that you had a horrible experience with our front office team. This behavior of course is not acceptable and I apologize that we were unable to meet your expectations. I would like to look into this matter further if you are able to send me an email (jessicaabbado@fourpointslondon.com) with your information and details...

Oakville, Canada
Reviewed 3 weeks ago via mobile

I travel for work often and have stayed in many hotels, and have to say for a three-star hotel, Sheraton did fabulously well. Hotel is unassuming from the road. We had a two queen bed room; a large room that accommodated two teens, dance costumes etc etc etc. Everything in the room is updated. Mini fridge, microwave and mini coffee...

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Helpful?
Thank 5HABfans
Jessica A, Front Office Manager at Four Points by Sheraton London, responded to this review

Hi 5HABfans, Thank You for taking the time to share your experience. We are happy to hear you found your room to be spacious, beds to be comfortable, and that you found the microware and refrigerator to be a convenience. We look forward to having you stay again!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vic's on Wellington
Vic's on Wellington
Cuisines: American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Four Points by Sheraton London, Ontario. Minutes away from downtown and directly across from White Oaks Mall. We have 181 eclectically appointed rooms and suites. Onsite, we have over 18,000 square feet of Meeting and Conference space. We also have a recenly renovated large swimming pool and a signature restaurnt - Vic's on Wellington, Bentley's Lounge and Starbucks on-site. ... more   less 

Additional Information about Four Points by Sheraton London

Address: 1150 Wellington Rd, London, Ontario N6E 1M3, Canada
Region: Canada > Ontario > London
Price Range: €85 - €145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton London 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
4 Points By Sheraton London
Four Points By Sheraton London Hotel London
Sheraton London
Four Points London
London Sheraton
London Four Points
Four Points By Sheraton London Ontario, Canada
Hotel Style:
#8 Business Hotel in London
#11 Romantic Hotel in London
#12 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton London staff and other travellers.
4 questions
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Questions? Get answers from Four Points by Sheraton London staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try not to overlook the parking lots, the inside gardens are more peaceful.”
CarolM875, 10 Apr 2017 | Read review
“Stay somewhere else!”
Moviestu64, 3 Apr 2017 | Read review
“choose upper floor rooms.”
611riada, 6 Mar 2017 | Read review
“Staff goes above and beyond - every time!”
ngabriele2017, 14 Jan 2017 | Read review
“There is All You Can Eat Sushi and a mall next door.”
brandony55, 4 Jan 2017 | Read review
5 of 5