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Four Points Hotel and Suites Kingston

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Four Points Hotel and Suites Kingston
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626 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points Hotel and Suites Kingston
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Showing 583: English reviews
Reviewed 13 January 2017

The hotel was very good. They were very accommodating to our team and put all the team together on one floor. The pool rules are posted on 4 different signs and vary from sign to sign, so they are contradictory and unclear. It's well located and accessible. Would be nice if they offered rates that include the parking (was $16/day...

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Helpful?
Thank Mara W
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Mara W, On behalf of our entire team I would like to thank you for your sincere review. It’s wonderful to know that your group's stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback, both positive and areas for improvement, allows...

Chicago, Illinois
Reviewed 12 January 2017

Great room. Great staff. Renovated hotel. Great food. Central to all things downtown which makes things so much more fun. The staff are really knowledgeable about things to do in the area and gave us really cool ideas for activities even though we are in the middle of winter.

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Helpful?
Thank babymegz26
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear babymedz26, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our modern room, central location and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the...

Oshawa
Reviewed 9 January 2017

When we walk into this hotel its nice, lobby area is small and get's crowded easy, but its nice, coffee and tea out in the AM. Our room was not ready so we asked to be moved into a room that was as we had just travelled, my daughter had played hockey and we were tired and had another game...

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Helpful?
2Thank OntarioGirl19
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear OntarioGirl19, Thank you for staying with us. We do our best to advise all of our guests of hotel etiquette upon registration in an effort to provide everyone with a comfortable stay. We value your feedback and have been in contact with your group regarding their visit. We appreciate your attention to sharing a review. Sincerely, Andrew Holmes General...

Bowmanville, Canada
Reviewed 9 January 2017 via mobile

The hotel itself was fine but we are disapointed with hotel's management. We were a group of aprx. 16 hockey families in Kingston for a hockey tournament. We had our tournament on Friday and Saturday and would have played Sunday if our team would have finished first in our pool which we didn't. The hotel policy is to charge a...

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Helpful?
Thank Andre L
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Andre L, I'm sorry for your disappointment in the two night minimum requirement that was in place and agree too at the time of booking. I regret if we did not effectively communicate this to you. Thank you for your attention to reviewing our hotel. We will take your comments under consideration when communicating with future groups. We appreciate...

Reviewed 3 January 2017

we stayed at four points this dec.. worst hotel ever stayed at. They have no parking for rv`s or buses or any large trucks. we are two senior citizens we had to park four blocks away from hotel, had to walk on icy side walks in the freezing cold. next morning we asked for a courtesy ride to our truck,...

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Helpful?
Thank Bob S
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Bob S, I'm very sorry that our hotel's parking was not well suited for your RV; I regret the frustration caused. We appreciate your feedback as it heightens our awareness in this area. Thank you for staying with us and for your attention to sharing your review. Sincerely, Andrew Holmes General Manager

richmond hill
Reviewed 26 December 2016 via mobile

Check in was unwelcoming. No hello no welcome just silence. Had to change rooms as person didn't ask if any requests. Continental breakfast sub standard ran out of things Rooms were comfy though decent beds nice shower It was Xmas time so I am sure staff working were not happy to work but that's no excuse

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Helpful?
Thank gattisdoc
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear gattisdoc, We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unhelpful upon your registration. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret that our breakfast was not to your liking. Thank you for your honest feedback which we will use to foster improvement; for...

Brighton, ON, Canada
Reviewed 24 December 2016 via mobile

Let me first start by saying the rooms are not over the top. They are clean and modestly decorated. (Probably a 3 rating if solely on room decor). So if you are expecting a 5 star appointed room then do not stay here. If you want a great location and Staff that are second to none then this is the...

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Helpful?
Thank Olympic12
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Olympic12, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our service and location. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Andrew Holmes General Manager

Picton, Canada
Reviewed 18 December 2016

Four Points for 180-200 $ Can per night, I was expecting something better. It a OK, but on my travels I get better from average Best Western or Choice Hotels for way less $$. Parking is extra, of course, which is understanding for downtown location. No microwave or fridge in my room.

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Helpful?
Thank Neno S
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Neno S, I'm very sorry that you did not find us to be a good value and that you were disappointed in our accommodations. We strive to provide the best in quality and service, so I regret that we let you down. We value your feedback as it allows us to monitor the guest experience and serve future arrivals...

Reviewed 11 December 2016 via mobile

Would not stay here again- I have stayed in better 2 star hotels in Cuba!! Firstly, no refigerator ,was a shocker in a 139.95 per night room - even the most sleezebag hotels in Canada have a mini frig , I would think! We called, they tried to get us one, but none available! If they were not offering refrig...

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Helpful?
Thank Squrr E
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear Squrr E, I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff...

Thunder Bay, Canada
Reviewed 30 November 2016

What a great hotel! No over the top décor just a place that you feel at home. Secure underground parking which is an added bonus. I can not say enough about the amazing staff. Check in was fast and the staff was well trained had a welcoming smile and were very friendly, they gave me information about the city and...

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Helpful?
Thank mikemichlen
ConcordHospitality, General Manager at Four Points Hotel and Suites Kingston, responded to this review

Dear mikemichlen, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Best, Andrew Holmes General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Four Points by Sheraton Kingston offers guests a hotel with a great view of Kingston and Lake Ontario. We have 171 guest rooms and suites located close to 1000 Islands and Queen's University. ... more   less 

Additional Information about Four Points Hotel and Suites Kingston

Address: 285 King Street East, Kingston, Ontario K7L3B1, Canada
Region: Canada > Ontario > Kingston
Price Range: €107 - €206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points Hotel and Suites Kingston 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
4 Points Hotel And Suites Kingston
Four Points Hotel Kingston
Four Points Kingston
Kingston Four Points
Four Points Hotel And Suites Kingston Ontario, Canada
Hotel Style:
#9 Business Hotel in Kingston
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Questions & Answers

Here's what travellers have asked, with answers from Four Points Hotel and Suites Kingston staff and other travellers.
4 questions
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Penetang
over a year ago
Toronto, Canada
11 months ago
Midland, Michigan, United States
Muscat Governorate, Oman
over a year ago

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Questions? Get answers from Four Points Hotel and Suites Kingston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the water”
 of 5 bubbles rwilliams2017, 13 Feb 2017 | Read review
“The elevators are slow in the morning so you may want a lower-floor room.”
 of 5 bubbles 571jaym, 7 Feb 2017 | Read review
“we opted for a junior suite well worth it”
 of 5 bubbles wcarcone, 3 Feb 2017 | Read review
“Amazing views of the water and city square!”
 of 5 bubbles allabouthealing1, 1 Feb 2017 | Read review
“Become a Starwood Preferred Guest and book using that rate to get higher room with microwave and fridge.”
 of 5 bubbles 746maraw, 13 Jan 2017 | Read review
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