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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Kingston
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 39 hotels in Kingston
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Four Points Kingston is located near the world-famous 1000 Islands, Fort Henry, Grand Theatre, K-Rock Centre, and Queen’s University. All our guest rooms offer picturesque views of Kingston or Lake Ontario. Make yourself at home with access to our newly updated heated indoor pool or work off stress in our state-of-the-art, 24-hour fitness centre. Catch up with work or connect with friends and family using our free Internet. Then, head back to your guest room for a great night's sleep in our Four Points Signature Bed. All of our accommodations offer picturesque views of Kingston or Lake Ontario.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Babysitting
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Kid-friendly buffet
Wine / champagne
Vending machine
Children's television networks
Highchairs available
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
86Restaurantswithin 0.5 km
34Attractionswithin 0.5 km
875Reviews11Q+A100Room tips
Reviews
Traveller rating
- 218
- 342
- 183
- 67
- 65
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Popular mentions
I booked the hotel for new year eve. Hotel has there own parking for which they charge $20 and they don’t have any security for your vehicle. Somebody broke the glass of my car and they did not have any surveillance cameras to put as proof to police or insurance company. I went to the front desk, they said they know it happened but they were not bothered to inform me and Since it was new year everything was closed, I could not drive back home which cost me three extra nights with my child. The hotel management was not even courteous to look after the incident or offer a stay or refund my stay. They did not acknowledge anything. The people who works at front desk, don’t even know about the hotel policies and are so arrogant. I asked for a manager but nobody was available and did not get back to me ever. I highly recommend not to book this property if you want to enjoy your stay.…
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Date of stay: December 2020Trip type: Travelled with family
Helpful
Response from Concord Hospitality, General Manager at Four Points by Sheraton Kingston
Responded 9 Jan 2021
Dear akanshalochav, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry for your experience. We appreciate your time in reviewing our hotel and have been in contact with you regarding your stay. Sincerely, Andrew Holmes General Manager
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Hotel's Favourite
We stayed here in the middle of COVID for a “staycation” and it was wonderful. Clean, friendly and clear on expectations for when in common areas etc. The pool was available by appointment if you wanted to use it, we didn’t but, it was nice to know we could safely.
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Date of stay: July 2020Trip type: Travelled as a couple
Helpful
Response from Sunny Finnell, General Manager at Four Points by Sheraton Kingston
Responded 21 Jul 2020
Dear GriffinChance, We appreciate you taking the time to share your experience with us. We love hearing that your staycation was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice. We look forward to your next visit. Best, Andrew Holmes General Manager
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Stayed at this hotel in July for a staycation. We paid extra for a room with a balcony to enjoy the awesome view. It was disgusting! The balcony was beyond filthy. We called the front desk and someone came up with a vacuum to get rid of the mess. She was able to get rid of some of it but the balcony was unusable. We were very disappointed. It was clear the balcony hadn’t been cleaned in months. How does this meet the standards set for Covid? I called twice to speak to the manager and was told both times he would look into and get back to me. He never did. The room itself was dirty as well. Fortunately we brought Lysol wipes and were able to clean it ourselves. But in the evening we did find spiders in the corners of our room. We normally stay at the Holiday Inn but we they were booked. We should not have bothered to stay here! We checked out after one night! …
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Date of stay: July 2020Trip type: Travelled as a couple
Helpful
Response from Concord Hospitality, General Manager at Four Points by Sheraton Kingston
Responded 9 Nov 2020
Dear Khdec2016, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the balcony; I'm sorry we let you down. Your feedback is of great importance to us and allows us to monitor and improve. Thank you for staying with us and we hope to have the opportunity to serve you better in the future. Sincerely, Andrew Holmes General Manager
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+1
Great location - downtown, near the water. Lots of great restaurants, bars, and historical attractions in immediate vicinity. Walking distance to Queen's. I was happy with the hotel. I ended up coming very early - 8:30 am - and they gave me my room. Because of covid the service level was dialed back - but they offered access to their pool and gym on request. The room had a microwave & fridge. The tv had direct access to netfix & prime (provided you had an account). The bathroom was quite large. My room faced the church on King St. and i could hear the church bells chiming every 15 minutes. Hotel is not as upscale as the Delta but, unless you are planning on eating & spending extended time at the hotel, this is a better deal for the cost.
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Date of stay: October 2020
Value
Service
Sleep Quality
Room Tip: if you face king st. you'll likely hear church chimes every 15 minutes.
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Helpful
Response from Concord Hospitality, General Manager at Four Points by Sheraton Kingston
Responded 13 Oct 2020
Dear WanderlustTO, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay overall in addition to our location and amenities. We look forward to seeing you on a return trip. Best, Andrew Holmes General Manager
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My wife and I spent one night here recently. We paid $339/night for a junior suite. (Total bill was $428.39 including parking, breakfast and all of the taxes.) If that was a suite, I would hate to see the size of a regular room. Our room was dated and ratty; poor quality furniture, bed was way too soft, bathroom was very small. The only good thing that I can say about the place was that it is close to downtown. That said, we found a Holiday Inn and a Delta hotel that were right on the water. Next time we're in Kingston, we will check out one of those places instead.
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Date of stay: September 2020
Value
Location
Service
2 Helpful votes
Helpful
Response from Concord Hospitality, General Manager at Four Points by Sheraton Kingston
Responded 7 Sep 2020
Dear Gregsky, I’m sorry that our accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed and taken into consideration as we continually update and improve our hotel. Thank you for taking the time to share your review with us. Sincerely, Andrew Holmes General Manager
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PRICE RANGE
US$108 - US$249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
4 points hotel and suites kingston, four points hotel kingston, four points kingston, kingston four points
LOCATION
CanadaOntarioKingston
NUMBER OF ROOMS
169
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Claim Your Listing Frequently Asked Questions about Four Points by Sheraton Kingston
Which popular attractions are close to Four Points by Sheraton Kingston?
Nearby attractions include Improbable Escapes (0.4 km), Sherlock's Escapes (0.4 km), and Kingston Waterfront (0.3 km).
What are some of the property amenities at Four Points by Sheraton Kingston?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Four Points by Sheraton Kingston?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Four Points by Sheraton Kingston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Kingston?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Four Points by Sheraton Kingston?
Conveniently located restaurants include Grecos Grill & Wine Bar, Mio Gelato, and Tango Nuevo.
Are there opportunities to exercise at Four Points by Sheraton Kingston?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Four Points by Sheraton Kingston located near the city centre?
Yes, it is 0.3 km away from the centre of Kingston.
Are any cleaning services offered at Four Points by Sheraton Kingston?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Kingston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Four Points by Sheraton Kingston?
Many travellers enjoy visiting Bellevue House National Historic Site (1.9 km), Fort Henry National Historic Site (1.9 km), and Kingston City Hall (0.1 km).