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Ambassador Hotel & Conference Centre

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Traveller (106)
Room & Suite (57)
Dining (5)
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Overview
  • Excellent25%
  • Very good34%
  • Average24%
  • Poor12%
  • Terrible5%
Travellers talk about
“water park”(238 reviews)
“splash pad”(95 reviews)
“march break”(85 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Reviews (4,032)
There are newer reviews for Ambassador Hotel & Conference Centre
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1,024
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487
207
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All reviewswater parksplash padmarch breakfront desk staffhockey tournamentbeds were comfortablewaterparksaunateamsdowntown
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11 - 15 of 3,930 reviews
Reviewed 5 days ago

family function. Basically used the room to change our clothes, sleep. DIidnt use: internet,television, restaraunts,spa services, pool, Dissapointed with the fitness frrom. there was nothing that i would normallyues use- weights etc.....More

Review collected in partnership with this hotel
Thank jpcowan
Response from Ashley M, Front Office Manager at Ambassador Hotel & Conference CentreResponded yesterday

Thank you for your feedback! I am glad we were able to give you a relatively good stay! We are currently in the process of updating our fitness centre so the next time you come and stay it will be much better for you! Please...More

Reviewed 5 days ago

This was a very nice hotel, pictures online didn't tell the whole truth of how big this place truly was. Staff was friendly and helpful, Rooms were very clean and housekeeping was very accomodating. Pool area was great, only downfall was they were down to...More

Review collected in partnership with this hotel
Thank kbellamy101
Response from Ashley M, Front Office Manager at Ambassador Hotel & Conference CentreResponded yesterday

Thank you so much for your review. I am so glad that (for the most part) you had a great stay with us! I'll definitely let our Maintenance manager know of the issues you encountered during your stay so that the next time you come,...More

Reviewed 5 days ago

Very disappointed that the Waterslide was not operational since that was the main reason we selected this hotel. Also, given that one of the 2 rooms we booked should have accommodated 5 people, there was only 1 tiny bottle each of shampoo/conditioner/lotion put in the...More

Review collected in partnership with this hotel
Thank Linda A
Response from Ashley M, Front Office Manager at Ambassador Hotel & Conference CentreResponded yesterday

Thank yo so much for your review, I'm terribly sorry that the waterslide was not open during your stay. We do keep it closed during the week for the fall/winter/spring as we normally do not have many people looking to use it and there needs...More

Reviewed 5 days ago

Front desk continues to say your room are accessible and they are not AS an amputee there is NO Hand bars in the bathtub or a shower chair to sit upon. The washroom is a good size and could accommodate a wheel chair but with...More

Review collected in partnership with this hotel
Thank johnemcnutt
Reviewed 5 days ago

Booked hotel for the water slide, found out upon arrival that the water slide only operated on weekend. Internet barely worked and the a/c noise was to load to sleep. When discussing these issues with front desk they said there was nothing that could be...More

Review collected in partnership with this hotel
Thank conroy2018
Response from jsm647, General Manager at Ambassador Hotel & Conference CentreResponded yesterday

Thank you for taking the time to provide feedback on your recent stay. I apologize for the confusion regarding the waterslide hours of operation. We open 7 days a week during July and August only. I do appreciate your comments as we attempt to improve...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$101 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Kingston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$101 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Kingston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (106)
Room & Suite (57)
Dining (5)
Pool & Beach (5)
Business Centre & Event Rooms (8)
Questions & Answers
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Aurora R
2 November 2017|
Answer
Response from Erin M | Reviewed this property |
The pool is indoors, so weather doesn't determine if it's open or not. You should probably call the hotel and ask if it is closed for repairs/cleaning so you know for sure.
0
Votes
BMD120913
12 June 2017|
AnswerShow all 3 answers
Response from Nancy F | Reviewed this property |
Not a nice hotel or area for a honeymoon. book on Lake onario with a full water view, walk to everyrhing.
0
Votes
Joshua D
28 May 2017|
AnswerShow all 2 answers
Response from Joshua D | Reviewed this property |
You are entitled to a refund for hotels that do not have a certain standard.At this point I have 3 legal cases pending against hotels or hotel chains.You as a renter have entered a legal contract to have a safe,healthy... More
0
Votes
Room Tips
"Go to another hotel."
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"Don’t have ground floor if you are brave enough to stay here"
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"Keep your fingers crossed you don't get the snippy front desk clerk or the obnoxious server."
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"Ask for a room away from the pool to avoid chlorine smell"
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