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Crowne Plaza Hotel Hamilton

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255 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Hamilton
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Showing 250: English reviews
Toronto, Canada
Reviewed 21 August 2016

While the staff tried to make our stay pleasurable, we could hear everybody! The footsteps and conversations on the elevator, on the hallway. We could hear the tv next door. There were parties in more than one room on our floor. The staff barely helped. The other guests only stopped after my partner confronted them. I am an early bird....

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Helpful?
Thank dmpr5350
Management response:

Thank you for your feedback. It will definitely help us to improve costumer service that we provide to our valued guests. We certainly empathize regarding the points you mention in your review, especially the noise and poor service you received as a result and I would like to extend my sincere apology.

Fort frances
Reviewed 20 August 2016 via mobile

This hotel in Hamilton's depressed downtown core has been painstakingly refurbished. The room is quite nice, bed is great, and in-room amenities are quite good. On the down side, the hallway reeks of highly scented cleaning products and is somewhat cloying. The restaurant food is very nice, service is excellent, and prices are quite reasonable. Front desk staff are friendly...

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Helpful?
Thank JoAnne F
Management response:

Thank you for sharing your experience with us. Please accept my apology in regards to condition of the hallways, we hope that hasn't put you off a return stay with us again. Kind Regards,

Calgary
Reviewed 1 August 2016

In the aftermath of zero hotels in Greater Toronto for the night, I ended up in Hamilton following a sold-out standby flight to Montreal. Following the warmest of welcome at the front desk, cold water and a basket of apples, I ended up with the room on the first floor directly across from the elevators. A team of wanna-be, mighta-been...

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Helpful?
Thank LeeAnger
Management response:

Thank you for sharing your comment with us. Your feedback is important to us. It will help us to maintain and improve service that we would like provide to our valued costumers.

Durham, Ontario, Canada
Reviewed 31 July 2016

We arrived today around 3pm and had no idea what to expect. The lady at the check in was very friendly and warm.she told us immediately that she has a nicer room if we wanted it on the 7th floor with a view of the water! We took it of course and found it to be very very nice with...

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Helpful?
Thank Edith-Anne W
Management response:

Thank you for sharing your wonderful experience. We appreciate your great comments, as we look forward to your next visit. Thank you again for staying with us.

Toronto, Canada
Reviewed 27 July 2016

Had some difficulty booking for a wedding, as the hotel handles booking through an international call center it seems that did not have the details of the room block sorted. However, the location was convenient and the staff were accommodating and friendly. Having the elevators connect directly to the parking garage was VERY convenient for check out! Nice feature there.

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Helpful?
Thank graciegoad
Management response:

Thank you for your review. We are happy to know that parking location suited you perfectly. We hope you will visit Hamilton again and we look forward to host you at the Crowne Plaza Hotel

Michigan
Reviewed 25 July 2016 via mobile

We booked this hotel at the last minute on our way to Toronto's airport. The hotel was clean and the bed was comfortable. The bathroom is very tight for space. There's a special room for IHG members to have breakfast or relax. It was very nice. The pool area was nice, they were repairing one of the pools. Parking garage...

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Helpful?
Thank SportsmomMichigan
Management response:

Thank you for taking time to give us your feedback, it helps us make Crowne Plaza a better place. We are sorry to hear that location was not making you comfortable.

Reviewed 25 July 2016

Right from our check-in to check-out I can honestly say that the level of customer service was excellent. The room was spacious, clean and very comfortable. The beds were very comfortable and I can honestly say I had a great nights sleep. For me that is really good because I don't usually sleep well when I am away from home....

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Helpful?
Thank Linny758
Management response:

Thank you for taking time to write this review! We are happy to know that our guests enjoy their stay with us. It was a pleasure having you at the Crowne Plaza Hotel and we hope you will visit us again.

London, Canada
Reviewed 25 July 2016

We booked the Crowne Plaza on King Street in Hamilton for a concert. Being in the middle of the downtown area, it was walking distance to everything. Parking was right beside the place hassle free. When we checked in it was quick, friendly and clean. Our room was very nice, clean and were asked within the hour or two if...

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Helpful?
Thank GinaHunter
Management response:

Thank you kindly for your wonderful review and for recommendation. I will gladly share your experience with our team. We are looking forward to your visit again, Regards!

Reviewed 23 July 2016 via mobile

We decided to use Hamilton as our "base" for our trip to Toronto, and couldn't be happier we did! We were here for two nights, and from our very welcoming check-in to our departure, our stay was near-perfect. The room was clean and modern, the beds were comfy, and free breakfast was a nice perk. We didn't get a chance...

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Helpful?
Thank Becca L
Management response:

Thank you for taking time and sharing your experience with us. Our employees strave to provide the best costumer service and your feedback will make them very happy. It was our pleasure to host you at the Crowne and we look forward to see you again. Regards!

Toronto, Canada
Reviewed 22 July 2016

Stayed at the Crown Plaza hotel in Hamilton for two nights (Sunday and Monday). We arrived early and Dawn at the front desk found a room for us (we dealt with Dawn and Christine at the front desk, several times, and they were very nice and helpful). The room was very clean. The location was great, right downtown (a few...

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Helpful?
Thank Ernie C

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Crowne Plaza Hotel Hamilton

Address: 150 King St E, Hamilton, Ontario L8N 1B2, Canada (Formerly Ramada)
Region: Canada > Ontario > Hamilton > Downtown Hamilton
Price Range: €92 - €135 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Hamilton 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Crowne Plaza Hamilton
Crowne Plaza Hotel Hamilton Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Hamilton staff and other travellers.
2 questions
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Tobermory
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Hamilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the suite with fireplace and Jacuzzi. Awesome!”
 of 5 bubbles ckpaul, 14 Nov 2016 | Read review
“Our room was away from King Street but the back view was only of some office tower. Nothing inspiring...fyi..”
 of 5 bubbles FromChathamOntario, 15 Oct 2016 | Read review
“I guess you need to request a room with a view”
 of 5 bubbles ccr294, 14 Sep 2016 | Read review
“7th floor room gives you access to the lounge club.”
 of 5 bubbles Cancub50, 11 Sep 2016 | Read review
“Rooms at the end of the hall appear to be quieter. There are elevators for travellers with heavy items/luggage.”
 of 5 bubbles JanaToronto, 23 Aug 2016 | Read review
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